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February 2025 by Gladys Foster
Krista is a great manager and is very helpful.
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February 2025 by Adam Woroniuk
I would give this location a negative rating if I could. Here is the gist of my time using this location
Experience :
Rented a locker, said locker was broken into . Insurance was not properly explained or offered for the unit, and as far as I was concerned, it was a part of the fee it was not nore was it explained .
Date of break in 20th December date the door was fixed January 1st they would also not allow me to take my things out of said locker because their already damaged door was broken and me trying to force it open or cut it to prevent more loss of my property was not allowed .
Claim desicion I was at fault, and they respectfully declined responsibility.
Total loss of property 2.6 thousand dollars.
I will be taking this to small claims, this is absolutely a joke this location its staff and how they run a Profesional business
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December 2024 by warren elyk
Great experience and reasonable prices. Clean and functional equipment. Will rent from the mcphillips location again.
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December 2024 by Kevin Allan
Booked the truck and auto transport for pick up in Chilliwack BC. Heard horror stories about people not being able to pick up where the requested. Day before pickup i got a hold of someone only to find out pickup was in Surrey. Two separate places.Very inconvenient lukily I was flying into Vancouver and called once landed to see if i could pick up a day early. They were both ready for pickup. Saved.me 5 hours on bs running around on day of load up. Trip went well. No thanks to Uhaul. Drop off same deal 2 separate places to drop equipment off.
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December 2024 by Sam N
Terrible company. Does not follow up on incidents involving their drivers causing damage to property from their vehicle the driver caused. Terrible customer service.
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November 2024 by Baris Yilmaz
They cancelled our reservation for a 26 ft truck the day before our move. They didn’t have a replacement 26 or 20 ft trucks. We had to rent two 15 ft trucks to accommodate our need. They asked us to pay for the second truck with insurance and everything. Their manager told us that they wouldn’t give the second truck free of charge knowing that our need was 26ft and we booked it 15 days in advance and they cancelled the booking last day.
Their move helpers Icando movers were very slow and careless. They almost seemed like they didn’t want to be there and they were forced to work. They scratched many of our furnitures.
Their manager seems to be a very rude person who doesn’t emphatics with customers and bad at customer service. She was on the phone on speakerphone all the time talking to the police who was chasing a vehicle that was stolen from their store. It was loud that we were not hearing each other with the fine lady who was trying to help us at the counter.
I had rented U-Haul trucks from other locations before. This was the worst experience I have ever had.
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November 2024 by A Raven Called Crow
This was the worse customer service experience of my life.
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October 2024 by Michal Brichacek
We made many trips here in the past several weeks to buy moving supplies. The staff we dealt with were always friendly and helpful. My only complaint is that they are not well stocked on certain items - I had to visit several different locations a few times to buy enough styrofoam picture packing corners and moving pads.
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October 2024 by Sergio Diaz
The worst customer service, I had a reservation with enough time for make this, one day before installation hitch, I was been in this shop for ask them about my reservation and they say, we don't have hitch for tomorrow and you should looking in other shop, and I made a decision for cancel of installation hitch because they also told me that U-HAUL don't will have more trailers for my moving.
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October 2024 by Daniel Soto
I liked the service at Century more than at McPhillips.
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October 2024 by raffy mariano
it is friendly, very helpful.
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September 2024 by Shamus Osler
They cancelled my Uhual on the day of my move and refused to provide a replacement
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August 2024 by Samual Siedler
Employee I dealt with was super helpful, knowledgeable, and friendly. 10/10
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May 2024 by Claudio D
Service was ok, The Install for hitch, Didn't clip my bumper back up, left a bungy cord hanging, the wiring was broken inside and they broke my interior panel in the trunk area. If you don't know how to install a hitch without breaking everything in the process, then you should maybe stop installing and find a new job.
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May 2024 by Rene Brunette
Terrible customer service.Booked an appointment a month in advance.Drove 3 hours to Winnipeg to get a hitch installed. Woman said we are booked for Monday. I have an email confirmation for the Saturday. No apologies, no discount offered.Just a tough luck, and there's nothing we can do. Did not care that we drove all that way and I could confirm my appointment booking. Had to buy the parts and put them on myself, instead of spending another 100$ on gas to come again. DO NOT USE THIS LOCATION!
