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February 2025 by Dickson
Took forever to get a call back and their prices are very high
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August 2024 by Robert O'Toole
I am a new customer with Ferrell Fuel. Brian and John recently installed an air conditioner. They were efficient, personable and very neat. I have also had very good service from Betty and Chuck.
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November 2023 by Bruce Kalaczynski
6 Star rating!!! Just had our yearly heating service done by Cam. He is very professional and very knowledgeable. He explained in detail what he was about to do and asked if I had any concerns. I would highly recommend Ferrell Fuel Heating and Air for all of your hvac needs. I have recommended them to my family and friend's.Great community service company.
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April 2023 by jody bielski
Caring, knowledgeable, courteous. & competitive. I'm set up on auto and I never have to worry. Ferrell Fuel is a delight to deal with. We've been a customer for over 30 years.Jody Eccleston
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April 2023 by MD AFFY
***** 5 Stars ***** My house basement was full of old landline phone [ Nynex or Bell Atlantic etc ] wires feeding almost every room in the house. today 4-25-2023 Ferrell fuel company was due to install propane line and the propane tank. so i decided to get rid of the clutter of old landline phone wires in the basement of my house so the tech has no problem to route the csst propane line and there is no clutter of wires in his way of installation. BY MISTAKE i ended up cutting the thermostat wire too. thermostat wire looked similar to those old landlines phone wires. after a few hours i found out the hvac was not working. by now the propane technicians were done installing the propane line. i called Ferrell fuel to check out hvac. the HVAC tech came in no time , checked all components of HVAC , found the issue and installed a section of thermostat wires, from start to finish in 55 minutes. i salute to that tech. could not catch his name.Propane line was done in a professional way. Ferrell fuel has highly trained and honest technicians. from now on Ferrell fuel is my propane and home heating oil supplier. *****5 stars *****
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February 2023 by Henry H. (Hankleberry)
Residential customer for 4+ years now and Ferrell Fuel makes doing business with them so easy. The receptionist is friendly and informative. Easily pulls up my account information, scheduling a refill takes a few minutes and I never worry about pricing because they are very competitive and offer bulk discount (I have 1000 gallon tank, usually get 600ish gallons filled once a year).Every time I get a different companies advertisement flier in the mail, I throw it right away because of how happy I am with Ferrell Fuels service and support! Highly recommend them.
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November 2022 by Debbie Rose
I've dealt with Ferrell for years for two accounts. Phone contact is pleasant and easy, their service Techs are knowledgeable and prompt. No hassles. A great company.
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August 2022 by A. G.
I am a new propane customer and they exceeded my expectations. They answer the phone, they do what they say they're going to do when they say they're going to do it, and they offered a good price. Plus, they're local.
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April 2021 by Lisa Carey
We recently moved into a new home with oil heat. We have no experience with oil heat and ran out a couple weeks ago. My mom called Ferrell and spoke with Susan who is nothing short of an angel. She walked my mom through every step of the process and was so kind through it all. After the oil was delivered, the heat still wasn’t working so my mom called back yesterday and spoke with Susan again. She took great care of my mom and someone came right out to help. My mom said the driver (I did not get his name) was wonderful as well. You don’t find fantastic customer service like that often. Thank you Ferrell Fuel for the amazing customer service!
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April 2021 by A K.
Really frustrating company to work with. They were hot and cold. Some of their people were great but they were apparently short staffed and I would go weeks without an update. They leave a lot to be desired. It was a really disappointing experience.
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February 2021 by Bev Wood
My parents were 30+ year auto-fill clients of another supplier. A couple of yrs ago that supplier allowed them to run out of oil midwinter. These things happen in business, but when I called them they were extremely rude and defensive about the error. Moreover, they would not bring any oil until the next day. At the time, my mother was over 80 yrs old and could not stay in a cold home. That drove me to call Ferrell Fuel. Ferrell brought an emergency small load of oil that day and returned soon after to top off the tank. I permanently switched the oil delivery service to Ferrell, and have not regretted that decision once. They are always on time, have very competitive pricing, and every staff member I encounter are always kind and thoughtful. My parents have both since passed on, but my mother always intended to write to Ferrell and express her thanks for their great service. On her behalf, and mine, thank you Ferrell Fuel.
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December 2020 by Steven Davids
It is the day before Christmas. Wife and I have been sick lately and I forgot to order oil. My furnace is off and it is cold in the house. Called Ferrell and they will have a truck here TODAY! Wow, once again Ferrell comes through. Thank you Ferrell fuel.
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October 2020 by Stephen Simmons
Dave and the entire team are awesome. They really seem to care about you as a customer when you call, and that means a ton. I highly recommend.
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October 2020 by Robert McArtor
Great prices as always. Paying Cash or Check? They reduce the price per gallon which is a great benefit for those that are budget minded. I have referred several of my clients to them and will continue to do so.
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April 2020 by Lynn Sparrow Tabor
Good customer service. Next day delivery of fuel. Drivers friendly.
