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January 2026 by C
This store, smh
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November 2025 by Dana Winn Levitt
5 stars for Louis. He just checked us out and he was a breath of fresh air! Made us smile.
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November 2025 by K G
One of the worst customer service experiences I’ve ever had at any store. I called the Abingdon, MD At Home location to follow up on an order I placed earlier because there were absolutely no updates. I received zero communication from the Roadie driver, which is another issue entirely. Even worse, my order doesn’t appear anywhere on At Home’s website, so I had no choice but to call the store directly.
The person who said she was the store director, Jessica, made the entire situation even worse. From the second she answered the phone, she was instantly rude, very mean, unfriendly, sarcastic, and completely condescending. She pretended she wasn’t being rude, but the attitude was obvious. She acted annoyed that I was simply trying to understand where my missing order was. Her tone was dismissive, entitled, and showed zero interest in helping anyone extremely unprofessional behavior for someone in a leadership role.
On top of that, the store gives no real information about your order, doesn’t follow up, doesn’t call back, and continually says everything is “out of their hands.” Between the unreliable Roadie service and the lack of accountability from the store itself, this was a truly terrible experience.
At Home has officially lost me as a customer. Do better.
If you want basic respect or actual service, I strongly recommend shopping somewhere else.
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November 2024 by trisma reyes
They need to change the store hours. They close at 9:30pm not ten.
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September 2024 by Caitlin Shapiro
The staff was incredibly kind and helpful.
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August 2024 by Jennifer Leonard
Went into the Abingdon store looking for bar stools. Need 5. Found a style we liked there were 3 full assembled models on the floor. We wanted to purchase the 1 assembled and put the others we needed together on hold so we could run home and confirm they would work. Staff refused stating they would not sell any assembled models? They have three we are coming right back.
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August 2024 by Fombie Bee
Went in, found what I needed, and checked out. Met a super friendly associate named Kimberly who checked me out. If you ever get a chance to get in her line, you'll see. Beautiful young lady, with a beautiful smile. Thank you for helping me.
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July 2024 by CA Adams
Love this store. They have everything you can think of to decorate your home.
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June 2024 by Kim Castillo
Love this place
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May 2024 by crystal washington
It was a little overwhelming at first. Great place, no barrgin, though. I ordered an umbrella online. Went there to pick it up to find out that it wasn't what I ordered. Good thing I opened the package before leaving the store. That was disappointing.
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April 2024 by Trista Trista
I swing by the store quite a bit since it's right down the street from my house. Each and every time I've been there, the staff has been super friendly and the store is extremely clean. Pricing can get a bit high, but that's not exactly the staff fault. If you're in the area I would definitely recommend swinging by
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April 2024 by Kathy Balchunas
Great prices.
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March 2024 by Raj Patel
At home has all your home need but no comment on price. Buying anything Need to double check price point.
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December 2023 by Nieve Rodriguez
You will find everything you are looking for for your home at good prices and excellent quality.
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November 2023 by Danette Ross Watson
Item in stock online & paid for; drove an hour to store; order cancelled before we got there, wasn’t in stock at all! What a waste of time!!
