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February 2024 by Amber Steel
Ordered a pick up yesterday, got the text tonight to go pick it up. Got there and waited a half hour and still no order. Went it to ask someone what was going on and was told they were short staffed and stopped doing pick up orders. When I showed the text she said she didn't know why I got it and shouldn't have. Solution, at 6am they will push my order to the top tomorrow and I can get it tomorrow night when I'm off work. I understand being short staffed tonight but what about yesterday or this morning. Why is it taking two full days for my order?
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December 2023 by Donna Chernesky
Always able to find the products I need when I shop here. Prices are reasonable & the checkout area is always moving quickly. Just a great variety of items/products readily available which makes the shopping experience efficient & quick! The only drawback is the parking. I've noticed that seniors are always waiting for a spot to open up closer to the entrance or waiting on handicapped parking!
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December 2023 by Aaron Goodson
I've always had exceptional customer service here. The deals are a life saver and the brands are high quality, including their store brand. Membership is worth it just for the gas savings and pump percs alone.
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December 2023 by Andy Medina Vargas
If I could leave zero stars I would. I bought new tires at their tire center and scheduled an appointment 2 weeks out. I show up for my appointment, and I was informed then my tires hadn't even shipped. No phone call, email, or any sort of message to reschedule the appointment. I was asked to come back the next day after they expedited the order. They then put on the new tires, and my tire pressure light came on 5 minutes after I left. They are now saying they had nothing to do with it and they didn't cause any damage despite the fact that the light wasn't on when I arrived and only came on after I left with the new tires. They refused to look at the tires again and now I have to pay out of pocket to get the tires inspected and fixed. Avoid this place at all cost.
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December 2023 by John Deise
The tire center only has one employee working. When a car is on a lift he cannot leave. Resulting in customers waiting in the lobby for up to one hour. I asked how long he was going to be and was told 1 1/2 hours. I wanted to refill 3 propane tanks and went to Lowe's. Though it cost more it wasn't worth it to wait for over an hour.
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October 2023 by Sandy Morrow
Great costumer service. They help me find the computer I bought and made sure I was happy
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October 2023 by Walter Milligan
I've been a BJs member for 5+ years and today was the first time I really questioned that membership. For whatever reason, this location lets salespeople for random outside products (phone services, energy services, etc.) roam around the store and bother shoppers. Today, it was the Inspire Clean Energy sales rep that pushed a contract in my face and told me to sign it so that I could "get more information". It's shameful that a store that shoppers have to PAY to shop at need to put up with this. I don't have to pay a dime to walk into Target and shop there, but I've never seen this kind of thing at Target. Would recommend going elsewhere.
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October 2023 by Paula D
Gave them another chance. They failed! If you are mobility challenged and need a motorized shopping cart, you are out of luck at this store! They may have 1 cart that actually works and you're not likely to get hold of it unless you have the luck of the Irish! What a poorly managed store!
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October 2023 by Paula Knaggs
There aren't any probiotic drinks?How do you request a product?Poppi soda is great & bjs don't carry these??
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June 2023 by Chef Stef
Bjs is my favorite place to shop for bulk and regular grocery items. Foods are always fresh and abundant. They consistently have good brands but new items to choose from. I'm never disappointed when I leave here. Plus, I can gas up at a discount price when I leave, always a plus.
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April 2023 by Patrick v
This place is horrible. Never have the things you want. Online app never works. Then you have to deal with the lady at the service counter and she (Ellen) wants nothing to do with you. She even gave me an attitude. Wish they would build a Costco near by.
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April 2023 by Patty Reed
LAST NIGHT I VISITED CONSTANT FRIENDSHIP BJ'S AND LEFT EXTREMELY DISAPPOINTED. I ARRIVED AT THE DELICOUNTER AND TOOK A NUMBER APPROX 720 PM, THERE WAS NO ONE THERE. WE ASKED THE GENTLEMAN WHO WAS CLEANING THE CHICKEN IF ANYONEWAS THERE AND HE STATED HE DID NOT KNOW WHERE HE WENT. AFTER WAITING A FEWMORE MINUTES THE DELI GENTLEMAN CAME OUT CARRYING A CARDBOARD SIGN STATING HE WAS GOING ON BREAK UNTIL 803 pm. I REALIZE EVERYONE SHOULD HAVE A BREAK HOWEVER I STOOD THERE FOR A WHILE BEFORE HE CAME OUT WITH HIS SIGN. WAS INFORMED HE COLD NOT HELP ME THAT I SHOULD COME BACK IN 30 MIN.I HAD FROZEN ITEMS IN MY CART SO I LEFT. NORMALY I DO NOT WRITE NEGATIVE REVIEWS HOWEVER WHEN I WAS THERE A FEW WEEKS AGO I WAS TOLD HE HAD TO RUN TO THE BATHROOM AND I WAITED, WHEN HE RETURNED HE PLACED A CLOSE SIGN UP. AFTER I BECAME UPSET HE WAITED ON ME AND THE PERSON BEHIND MEEXTREMELY DISAPPOINTED
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March 2023 by Pamela
I went there today for a few things. Everything was great until I got to the register. To the guy who wears makeup and jewelry, when someone says thank you it would be polite to speak back. Never made eye contact and acted like he hated his job. Politeness goes a long way.
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February 2023 by Carmen Kitts RN
We drove 1.5 hours each way to this location for a great price on a tv. We called first to be sure it was in stock. It was. Upon arrival, it wasn’t on the floor. Finally my husband got someone to help and they brought it from the back. The older woman (long, grey hair ) working the customer service desk tonight was SO clearly annoyed that it was 20 minutes before closing and she had to ring him out. I mean it’s one thing to want to go home, but it seems that you’d realize that one purchase may have very well kept you employed. If you hate your job, then DON’T DO IT. it was rude and unacceptable. if you’re open until 10, that means we could have walked in 5 minutes before closing and then had to wait around for someone to bring it from the back.
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February 2023 by Mike Graney
I've been sick for 2 days now with food poisoning after eating undercooked chicken. Did this happen to anyone else? It was Tuesday night.
