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July 2025 by DEBBIE Costa
Horrendous floor install experience. They make you pay upfront but you can’t get the work done. The floor itself was put down a couple weeks ago. Quarter round wasn’t ordered and transitions were wrong. The job still isn’t done. Have made several calls to store and corporate and gone into store several times. I don’t have any idea what is going on. We also got measured for carpet. They lost that sale. Time to contact an attorney. Oh, and Hassan, a manager, won’t speak to me because I get aggravated. Who wouldn’t be?!?
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July 2025 by C Max
90% of the time Lowe's Bel Air is great. July5, 2025 was a bit different. I have an account and military discount but recently received a email for 20% off if not using military discount and only good for a couple days. After getting my items had trouble at checkout getting the 20%. An associate helped but I still only got my 10%. She just signed me in and forced my military discount of 10%.
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June 2025 by Matt
Honestly you could make a lot more sales if you placed associates in departments that could help your consumers,(opinion)I ran around looking for something custom that could have been put together but the road map didn't work, and the similar products weren't in the places I thought. Might have been me l, but maybe not.
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June 2025 by James Lew
Box home improvement store
Why nobody at register, even 1
Why have a verification for my military service then a second using my drivers license.
So much for a quick stop at the store
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July 2024 by Harvey Betts
Love this place
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July 2024 by Lenny Bishop
Went looking for 1"x4"x12' pressure treated because Home Depot only has 8' pressure treated 1"x4". Thanks
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July 2024 by Restoration Construction LLC
Amanda might having a bad day today but she don't know what's a customer service, or she maybe racist but our money it's what keep her with a job, if we don't bring business she won't have a job
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July 2024 by Breanna Clifford
I’d like to recognize two outstanding workers ,Mr. Bill and Nate. Mr. Bill went above and beyond to assist my friend and me, not once but twice. Despite the tile section not being his department, he provided valuable advice from a homeowner’s perspective. Remarkably, when we returned for a second visit, Nate greeted us promptly and eagerly offered his help. I searched the store until I found Mr. Bill, who graciously dropped everything to assist us when we realized we had forgotten everything we needed for our backsplash. Their exceptional customer service truly made our experience memorable! Thank you! ?
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July 2024 by Chris Mazzella
I usually don't like asking for help at Lowe's. On the off chance I do have to ask, people are very helpful and show me what options they have that I need for my project
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July 2024 by R Brown
Fantastic service from Lowes Bel Air. We had to return a dishwasher due to incompatibility with the electrical system (hint: ask a lot of questions if you buy Bosch). We were poised for the runaround, but instead it was simple and quick. We were able to navigate the return process with the help of manager Hassan. He was outstanding in that he gave us the discounts, contacted people for the refund, and went above and beyond to make sure we were being taken care of. That, combined with the military discount, made for an great experience. And we were able to get a new dishwasher.
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July 2024 by Angela Hoover
Not sure how this store is staying in business! It took the salespersons almost an hour to ring up and order 2 items for me for pick up the next night due to the software locking up on their computers. Then when I go to pick the items up they couldn’t find them after looking for almost 45 minutes and had to give me a refund. One of the items was a rug they had hanging as a display but they wouldn’t give me that one because it’s the floor model. If you can’t get any more they should have just sold me that one! Ridiculous! Home Depot here I come!
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July 2024 by Sandman Floors
Lowes is always better than Home Depot. Always
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July 2024 by Dano G
Customer service and support at Lowe's sucks and that's putting it nicely. I ordered a Oklahoma Joe's Tahoma 900 grill from you guys and had it assembled and delivered. The grill arrived missing bolts and the drip pan. Not to mention one of your employees originally told me that the grill wouldn't arrive on the delivery date when I was picking up the cover for the grill.
Edit: It took a month, but I was able to get the delivery / assembly company for Lowe's on the phone and they offered to deliver another grill or give me money off because they don't have the parts. I accepted the money off and called Oklahoma Joe's to have them send me the parts. The problem was solved, but I had to do all the leg work.
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July 2024 by Pete Gordon
Always have my home improvement items.
Staff are very helpful and Always load my order into my truck
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July 2024 by Eddie
All Very Friendly Helpful People, would recommend to anyone who does projects, carpenters etc
