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October 2025 by Christy Parayil
First, I want to say this organization has been amazing with my family. They have helped and came through for us when we needed it most.
However, I need to mention one thing.
My dad was doing very well and recovering from a long list of set backs. He was becoming his semi normal self again, with the great help of his caregiver.
However, his caregiver came into the house sick with a respiratory illness - without a mask on. My dad has regressed greatly. He got sick and now his cough has made his back problems worse and will need an MRI. Also, he’s been resting in bed and not moving because he doesn’t feel good which has now made him tighten up and hard to get out of bed again. He was walking a lot and doing his PT in the house. He never leaves the house so we know that this is where he got it.
I know that there has been much drama and opinions regarding masks. However, as a healthcare professional, going into an 88 year old’s home who has COPD, sick, without a mask is definitely negligence. When you are working with the vulnerable, especially knowing you are sick, you wear the mask. The “rights” of your client outweigh your “rights”.
I implore Visiting Angels to review a mask policy with the caregivers. Winter is coming with all of the nasty germs that may very well kill someone in my dad’s situation.
Let’s all take a minute in this truly divisive and angry world to think about caring and kindness of those we serve… no matter where that is. Thank you .
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October 2025 by Danielle Fetrow
As a registered nurse who has worked with elderly, dementia and hospice patients, I was extremely disappointed in this location of visiting angels. You need to understand that Visiting Angels is a franchise. So while the name may hold clout, this particular franchise is poorly run and I would not recommend them to anyone.
My first interaction was with Karen Glynn who's family owns this franchise. She was lovely in person and sweet with my mom. My mom has dementia and we needed 12hrs a week care and companionship.
Unfortunately, it went down hill from there. The first caregiver used a cane and struggled to get around. My mom has a small dog and walks all over the place, this was evident on her evaluation. This first caregiver basically sat in a chair watched TV and bossed mom around and couldn't walk with her and the dog.
The second caregiver worked with mom for several months but early on she started to text me on my personal phone and it became a constant thing. I wasn't aware they aren't to contact you personally, which would have been helpful to know, apparently I was supposed to let them know she contacted me. She contacted my mom personally as well to see if she could bring her son over during her shift. There were lots of call offs, lots of last minute, day of changes to moms caregiver staffing.
Mom has had at least a dozen different faces in her year with visiting angels. I got constant calls while at work to these changes. Mom would call and say certain caregivers were on their phones the whole time. One woukd write in her daily notes how poor the parking was and how they were clocking in late. My mother lives at Oakcrest. Another was a no show after working with Mom a few weeks and just quit.
I talked with Karen after several caregivers and problems about my displeasure with the care and services. Things were not getting done that were on our task list. Mind you my mom didn't need a lot, I can't imagine if she did.
My last conversation with Karen, she recommended I get cameras to keep an eye on the caregivers, really? She also assured me she would make it her mission to do better and right by my mom. That did not happen and I emailed canceling services, guess what I got back....... nothing at all. Not even an acknowledgement that the services weren't working and causing more distress then help.
They will say they always had a warm body to fill the shift, if that is what you are looking for then you might be ok.
But if you're looking for good care, this is not the place. To give you an idea of what my mom needed, someone to provide companionship, some light cleaning alongside her, reminders because of dementia, someone to go for a walk with her and her dog and make sure she got down to the dining hall. And the trash and recycle needed put right outside her door. Not a whole lot.
So very disappointed and discouraged.
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August 2025 by Nicole Hite
Visiting Angels were a godsend for my family and I! Anne who was with my dad a lot during the week was the best! I miss our weekly conversations with her! Everyone was amazing! I’m so grateful to have them there in his last months! Thank you!
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May 2025 by Jack Duley
Care givers are very professional, and kind. They go out of their way to see that the patient comes first/
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February 2025 by terry branson
This is a great place. They really care alot about their clients as well as their staff. 2 thumbs up!
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February 2025 by susanne Reiter
The incredible staff at Visiting Angels helped my mom remain in her home for the 2 years leading up to her passing. Her angel was MY angel too; taking over the day-to-day care of my mom allowed me to be a daughter again, instead of a caregiver. Our angel helped schedule appointments, food shop and meal prep. She also organized my mom’s condo, allowing her to live safely and confidently. Every single employee, from our initial consultant to the appointment schedulers and receptionists, treated my family with kindness and compassion, always. We never felt like customers, we felt like family. We will always be so grateful for our Visiting Angels family.
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January 2025 by Judy Davis-O'Leary
The staff at Visiting Angels have been a lifeline for me since my mother came to live with me 2 years ago. They are very kind and accommodating when I need a schedule change. They provide encouragement during the hard times and excellent care for my mother. Thank you Angels for everything!
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November 2024 by LuAnn M
I have had to get Visiting Angels several times for my Mom. Now she has them all the time. They have been wonderful to work with. Danielle and Tomeka are great with my Mom which gives me peace of mind. Jenn, who does the scheduling has been very good as well! I can’t recommend them enough!
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October 2024 by Ashley English
I had the displeasure of speaking with JP Glynn on 10/7/24.
He was EXTREMELY ill-tempered and unpleasant to speak to. His tone was unpalatable which let me know that he thought of me as less than. Speaking with him was an unfavorable experience and I hope that for business sake, this will never happen to any customer care representative he encounters.
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July 2024 by Dave Rayboen
I have utilized Visiting Angels' services for more than a year and have been very pleased. Their staff, inside and outside of the home, continue to be consistently caring with my family's needs.
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July 2024 by Janice Spies
Just so everything comes out correctly, the caregivers were hired by you and sent out by you. They didn't have family emergencies nor did they call out. Those were not reasons for apprehension. The reasons were, because I didn't feel comfortable letting a stranger in my home, with my mom, my pets and my personal belongings, after you sent some questionable caregivers. You said you were completely comfortable sending these types of caregivers. During the nurse assessment, I asked her what she thought about the first caregiver you were sending. She wasn't impressed at all, when I told her the person s name. That was a red flag from the get go.
I would never think of giving you a 4th chance, nor will I ever recommend your company to anyone.
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June 2024 by Janice Faulls
This Visiting Angels location has very unprofessional caregivers. From the beginning the owners' wife, Karen assured us that they have the best caregivers and they pay them much more than other Health Care agencies. She wanted us to know that they welcome both positive and negative feedback.
The nurse they sent out, Jen, was very good, however, after that, it all went down hill.
The first caregiver they sent was late, rustled in her car for about 15 minutes, then came in. She was shown around, met my mother, and she was asking questions to get to know what her duties will be. When I told her my Mother gets bed baths, she said, in front of my Mom, "They don't pay me enough to do this much work".
We relieved her after that.
Karen was apologetic, overly so.
Then second caregiver was a sleeper. She would get to our home, sit in our living room and fall fast asleep. On one occasion, I tried to call her without being able to wake her. Then I called Visiting Angels and they had a hard time getting through to her as well. She was discharged by the management.
The third caregiver was good, to a point. She got lazy and would bring her personal issues to the job. On one occasion, she rolled my Mom to change her and hit my Mom's head on the bedrail. She reported it, however, nobody from the office called me to discuss it. She left my mom in bed all day and always stated that my mom "refused" certain things. They didn't know how to encourage her more to want to do things. She would give half bed baths, leaving my mom to have a bad odor, so I would have to come home from work, just to have to bathe mom myself. Karen said that they were there to "help me so I didn't have to worry and to take some things off of me". My mother developed two open pressure sores on her bottom, from being left to sit in a wet diaper too long and in the same position in a wheel chair for too long.
The management and owner, JP, made me feel as though my concerns weren't relevant and they couldn't find another replacement. They wanted to send someone to my home the next day, without a meet & greet. Because I don't feel comfortable having a stranger come to my home, with my Mother, and not be shown around, introduced to and to fend for themselves as far as where everything is- Mom's clothes, diapers, dentures, our bathroom, food and cooking utensils, etc., they discharged us. They owner spoke down to me on the phone and that was very disappointing. Nothing Karen, the owner's wife sold to us, was true except for the $35/ hour price. I made this job very easy on them. I did not expect their caregivers to wash laundry, clean mom's room or even take out the dirty diaper trash. They had it easy here and couldn't handle the truth about the "little" things.
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April 2024 by Lisa Bowie
We had an amazing experience w visiting angels we needed them at spur of moment and they were able to help. Very professional caring and listened to our needs. Cassandra was extra helpful to mom and she made sure dishes cleaned and kitchen cleaned and took extra great care of mom with her meals and asking what she could do to help . She was really great and very respectful to mom and our home Thankyou for your service so much we are so grateful for the help
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April 2024 by Susan Kemen
My mother-in-law truly LOVED Debbie of Visiting Angels! Debbie was with her 12 hours per week since last August, until my mother-in-law passed, peacefully this week. They spent their time together chatting and watching the game show channel. I loved to hear them both shouting out answers to game show questions. Debbie treated my MIL with dignity, respect and love as she helped her bathe and dress. She listened intently as my MIL shared stories of her childhood and married life. In the 7 months we had Debbie in our home, she became part of our family. Anyone who gets Debbie to work with their loved one will be getting a true gem.
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March 2024 by Kevin F
I have had the privilege to personally get to know JP Glynn, Director of Visiting Angels of Abingdon MD. JP from his own personal experience as a caregiver, truly understands the needs of in-home nursing assistance. JP is very attentive, passionate and ensures that each family request is followed through. JP and his entire staff are not only extremely professional they provide phenomenal support and care for your loved ones and family. I highly recommend Visiting Angels of Abingdon MD.
