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February 2024 by Alton Hinnant
Came over to do U-HAUL pick up “ Mobile “ pick up time was 7:30 , I arrived VIA UBER around 6:45 as requested in the UHaul request . Short Little Man with big heart didnt arrive here until 7:33. Immediately I tell him I Been here an Hour & he says , oh well I’m just getting here and I expressed I did mobile and I’m not sure why I had to wait also informed the truck was dirty . His Response “ I have plenty trucks I can give you “, so then proceeds to move another van outside of the establishment before opening the door to a location supposedly opening at 7am .He comes back around in to the store .And says nothing , then he ask for my reservation name I provide it to him then he says “ I rather not rent you a truck because your a feminist “ ! Which I’m not sure what that has to do even if ,So if you are a Women of Feminist , I’m going to assume he doesn’t want your business . This is the Accokeek Gas & Co
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July 2023 by Karl Spence
Clean the interior and exterior of the van before renting it to the next customer, just like what the car rental agencies do. It just seems more professional. Make sure the vehicle is on FULL upon delivery and making sure it is on FULL when returned. This is easier to measure than if the vehicle is received with a level that's less than FULL. Likewise, credit should be given for excess fuel upon returning the vehicle, just as how the customer would be charged for returning with less fuel than when received.
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July 2023 by Enje Harden
Great service and great vehicles!!!
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May 2023 by Marshciene Hendrix
HORRIBLE!!!!!!!!!!!!!!!!!!! Please do not let the little foreign man deceive you. He will get your credit card info and charge you without consent. Believe me! U-Haul passes it off because he is an independent dealer. He charged me an additional $488 for a rental, helped me, and told me he would not charge me anything. The liar smiled as I walked out the door being reassured everything was alright.I had no idea. He doesn't need your physical credit card. He can get the credit card info from the contract. Very nice and deceitful. Be careful!
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March 2023 by Linda S (LindaS)
Wow. Trying to get information to rent a appropriately sized U-Haul to bring some things back from a house I just sold in Maryland. I definitely won't do that again. To say this dealer has a lack of charm would be an understatement. They didn't have what I needed. That's okay. Now I'm disappointed and irritated at the same time. Guess these people aren't taught anything about pleasing the customer. I guess everyone's like that now so nobody thinks they'll get into any trouble since there's no one minding the store. I thought this would be a good place because it was next to my favorite Chinese restaurant. I won't make that mistake again.
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January 2023 by Charles S.
As references to Accokeek,MD Gas n Go very poor service watched as they sold inspection ticket's, Neighbor took car there for Inspection also as he just bought car from VS with an inspection an emissions certificates, Neighbor advised me car failed inspection he stated to inspector name Tee can you show me what failed an Tee refused to show him. Very very poor service at this location an would NEVER Recommend this establishment to anyone looking to get any auto repair done at this location.. Neighbor also stated he was making a complaint to MD State Police .
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October 2022 by Jesse Langford III
Didn’t have all the equipment they promised, truck felt like it was about to break down. The customer service was extremely poor, an associate yelled at me on 2 occasions and accused me of trying to skip out on the bill, then hung up on me! Very rude and unprofessional, I'll never come here again and don't recommend anyone else to either. Extremely poor customer service, not sure how they are still in business. I’d advise to go to the Bryan’s Road U-Haul location instead.
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August 2022 by Emiliano Galeas
Don’t use this place! Even if you make a reservation they will give your rental to someone else and give you an attitude like they’re doing you a favor
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March 2022 by Rare Breed
Truck had only one windshield wiper, a mess when we got in it, a horrible smell, and the windshield had tape on it. Wouldn’t rent from this place again!
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April 2021 by Elsayed Mohamed
I get a great customer service from Harsh Goraya. Thank u so much
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September 2019 by Alexis N
Rented a u-haul from them twice and both times went smoothly. Only con is that it’s in a small location and not much room to park.
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May 2019 by Alexis W
Rented a u-haul from them twice and both times went smoothly. Only con is that it's in a small location and not much room to park.
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May 2019 by Jamaal Dixon
I rented a auto transport since I'm local I decided to stop in and pick up the trailer a few hours early, but I explained to the guy behind the counter I wouldn't be able to bring it back until before closing on my return day. He stated that would be ok, when I returned the transport of course it's another guy there saying he didn't know anything about it and charged me an extra 54.00. I've rented transports from other locations although this location was closer I tried to give it a shot. They don't care about the customer all they want it the money.
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April 2019 by Nelson Zavaleta
nice service
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June 2018 by Thomas Anger
Helpful nice guy.
