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February 2024 by Mateo Ramirez
bad service this store here in Naples at Apple his name is David
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November 2023 by Avis Williams
This Ann Taylor store was easily located at The Westfield Mall Annapolis, MD. I was happy to know I could return an online item to receive a refund with no problem. The sales associate was very friendly made me feel at ease.
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October 2023 by SaFiya Hoskins
Great customer service. I can always find something that I like. Quality fabric. Classic designs. Great fit. Good prices.
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July 2022 by Dynia Walker
Ms. Raquel was amazing. I informed her of my family member passing and need an appropriate dress for not only me but my mom and sister as well. She was so patient and heartfelt. Just going above and beyond customer service. My first time shopping in Ann Taylor and she definitely made it an positive experiences given the circumstances.
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June 2022 by Christina Talbott
As a local small business owner, I was appalled at the lack of customer service at this store. My six year old son and I were the only customers in the store at the time. Four employees, not one greeted me or asked me if I had questions or offer assistance. The one quipped, “I’m going to stuff my face in the back”. This is not the first time I have had this experience, but it is the first that I have felt discriminated against. 10 minutes later, another customer walked in and was greeted, immediately. As it should be. She was less than a foot from us. This rep looked right at me and still did not acknowledge me. I asked my six year old what do we do when a customer walks in at our place of business and he replied quickly, “ we say hello mommy”. I asked, “has anyone said hello to us today”? He said, “no”. I used this experience as a teaching moment for my son. It sickens me the tens of thousands of dollars I have spent at this location over the past 20 years. AT will be the next to fall at this mall. I encourage anyone who reads this to stay far away and patronize a local shop in town as I will do from now on. #shoplocal #rudeisthenewcustomerservice #fallofbigretail
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March 2021 by Carolyn Gooden
It’s my birthday and I figured I’d treat myself with my new AT card. I went in at 11am they just opened. I was passed by 2 employees. At one time or another one was right next to me. One was right in front t of my but neither took the time to say Good Morning. 10 mins later my husband walked in and stood waiting for me of course masks on and the lady way behind the counter says Good Morning can I help you with something? My husband said are you buying and I said No i didn’t even get acknowledged or a good morning. Not sure if it’s an early morning thing or the fact that I am white and he’s black, just saying. They will not get my business.
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December 2020 by Chris Bellanca
(Translated by Google) Ysa(Original)Ysa
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February 2020 by Walter Johnson
Similar to others.
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October 2019 by Haley Cranford
Not friendly staff
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October 2019 by Che de Bruin
Great customer service
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February 2019 by Cheryl Beasley
Don't carry Plus Sizes not my favorite place to shop.
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January 2019 by Tracey Jackson
Great shopping experience. I've had my eye on 3 dresses since Thanksgiving. I purchased 2 at 60% off and ordered the 3rd one online. These were successful purchases that'll last forever.
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November 2018 by Amanda Murphy
Classic American style
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July 2018 by Trish Battle
Always a great day shopping at Ann Taylor
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June 2018 by David Backyan
Jennifer ( manager) was rude and she discriminated customer!!!!! VERY BAD customer service!!! Very rude sales associates!!! If you want to be treated good go to different store(((