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December 2023 by Julia Taunay
This experience had some definitive highs and lows. In initially shopping, Copper was incredibly helpful. He was straightforward, knowledgeable, honest, and put no pressure on me to buy same-day-- a true mom-and-pop style experience. He advised as to when holiday sales would be taking place, so I came back a few weeks later to purchase. Purchase, again with Copper, was easy. No hidden fees, everything was set and ready to go with pretty quick delivery set for the following week. Their delivery/install/haul away fees were a bit more than their competition, but, it was worth it for a high-level of service. Also, I was told that their delivery teams are in-house and really care (this accounts for a TON in my book). So far, so good.Fast forward to delivery the following week. The two-person team showed up at the tail end of the window (no problem). They begin to deliver my new washer and dryer and immediately share that there will be a problem installing my washer based on the height of my plumbing. The delivery person shares that they will have to come back (either to swap out the unit or after I can have my plumbing redone) and there will be no charge to do so. I clarified *twice* that if I need to swap out the washer to another brand with a longer hose, that there would be no problem/charge with/for the return. He shared, explicitly, that as long as it was unused there would be no problem. I then signed his phone and asked if a copy of what I had signed (I was not shown text, just a signature line) would be emailed to me-- he had no idea. After he left, I noticed that they scratched both units during the delivery.I called the store and Copper shared that the information the delivery person had given me was incorrect and told me I had to decide instantly whether I wanted them to come back now to collect the new washer or to leave it. I did not appreciate that pressure, regardless of intention.At this point, I ask Copper what is possible. Is a longer hose available? Nope. Can we call LG customer service to see how strong the pressure is to pump the water higher if I use an alternate hose extension- not possible since LG won't release any additional information. I am told that I can call a plumber or pick a GE washer with a longer hose. We do our own research and come to find out that LG sells an extension hose for $23 on Amazon...that solves the whole scenario, but no one there could tell us that until we found it. I called Copper back to share the solution and he had just come to the same conclusion, too. It was an emotional mess (especially when a plumber told me it would be thousands to change our plumbing), but resolved. I placed the order, sent them a copy of the confirmation and was told to call back when it arrived to schedule installation and haul away.It arrived a few days later, so I call the store. Copper was off that day, and the person who answered was clearly flustered and busy. She rudely told me to call back tomorrow for Copper because she wouldn't have time to help me (without even knowing why I was calling). When I clarified that I simply wanted to organize an install, she took my name and number, promising to call me back later in the day, then never called. At this point, the mom-and-pop level of service seemed to not at all be in place.I called the next day, spoke with Copper, and he organized install for the next day around a scheduling conflict I had. He was receptive to all my feedback and apologized. The 2nd team at my house, Darryl and Queshawn, were *wonderful.* On time, incredibly kind and polite, and they went out of their way to help haul away my monster of an old unit. They were the highlight of my experience and I 10/10 would recommend that delivery team.I also run a business and value how companies handle odd/tough client scenarios. I do not feel Appliance Land handled this as I would have for my clients, but am glad it all worked out in the end. Only miss is that the scratches were never addressed (even after I was asked to send photos).
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November 2023 by Eric Weinstein
ApplianceLand was one of the two higher-rated stores in the Annapolis area. (We bought several appliances from the Rockville store years ago and were very happy with the advice and service.)My salesperson was relatively new to appliances, but enthusiastic about exploring options with me. Pricing was competitive and because they have their own installers, the whole process was easy.The installation crew arrived on time and were friendly, good-natured, and efficient. They tested the appliance before leaving and cleaned up nicely afterwards.Completely satisfied.
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November 2023 by Steve Y
Appliances are a bit overpriced for the competition in the area and online.Gary of the kitchen design area is very helpful and works diligently to design the kitchen you want.Unlike other places, ApplianceLand policy does not allow copies of the kitchen layout or measurements to be given to the customer without an agreement of work. The only thing a customer can walk away with is a lot of verbal info and a scrap paper with the estimated cost.
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October 2023 by Valerie Waller
Just bought a dryer and the customer service was amazing. Highly recommend this establishment.
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August 2023 by Matthew Moylan
Copper was excellent and helped me with the purchase of new appliances. My guys Darryl and Sergio hooked them all up quickly and efficiently. Thanks, fellas!
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July 2023 by Terri Parker
We purchased our GE washer/dryer from the Annapolis store with the assistance of salesperson Jerry. Jerry was very helpful and extremely knowledgeable of all the appliances in the store. Darryl and Sean were very courteous, efficient and professional during the delivery and installation. They informed us of important information regarding our new appliances that we really appreciated. I highly recommend ApplianceLand and their delivery team!
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June 2023 by Elizabeth Oliver-Farrow
Bought a washer/dryer from ApplianceLand of Annapolis. Great experience with Copper Steven’s on the purchase & superb installation. Thank you Darryl and Sean for being courteous, accommodating, efficient and professional making the installation experience such a pleasure. Highly recommend you and ApplianceLand!
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June 2023 by Anne Bennett
Purchased my new refrigerator on Tuesday and had it in and installed by Thursday at 9a.m. a special shout out to the 2 professional, detailed deliverymen Darryl &Sean! Highly recommend purchasing your appliances from this very informed sales dept. The prices are great as well!
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May 2023 by Stanley H.
We brought over $8000.00 worth of appliances for a kitchen remodel. The dishwasher came and didn't work right out of the box. Appliance Land will not replace the dishwasher. They want to repair it, ok but wait the part is not available. My 67 year old wife cries every time she does dishes by hand for over a month. Don't buy from them and don't buy KitchenAid. I would like like to remove this review. It's just a matter of getting a hold of the right person.Talked to Chris the general manager and the problem was resolved the same day.The new dishwasher is coming this Saturday. Thanks Chris.
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May 2023 by Sylvia Foster
I had the best experience possible at ApplianceLand in Annapolis in buying my new refrigerator. Everyone there was helpful to the Nth degree, especially Copper who was patient beyond belief. I want to send a thank you to each and everyone there for a terrific job well done!
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May 2023 by Jenifer Anderson
I bought a new refrigerator from the Annapolis location. When I went in, I already knew what I wanted. Dette, the salesperson, was knowledgeable and helpful; there were no high-pressure shenanigans at all. The delivery was exactly when we wanted, and the delivery team (Daryl & Shaun) was courteous and efficient. This was an all-around good experience.
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April 2023 by Tim Delaney
Had some issues with getting the washer and dryer. They could not properly diagnose the issue with the brand new washer, so they had to come back and install another unit, which also had the same issue. They finally sent out a GE tech, since they don’t have their own service. GE was able to fix the issue within the hour.We DID had a great experience with the delivery and setup. Darryl and Que were respectful and knowledgeable. It was a difficult space to install and they made it look easy.
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April 2023 by harry henders
Zero benefit to going with this local outfit. They have zero scheduling flexibility, lousy communication on install dates, and then look to overcharge on install after you already are in the waiting period. If you express concern at these overcharges they will give you the option of cancelling after you have already been waiting weeks.Just buy from Costco and you will at least get a better return policy.
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April 2023 by Donna Stark
Dette has been invaluable at helping pick the right appliances for our kitchen remodel. Top notch service. But I truly have to say the service we received from the technicians, Darrell & Que, that installed our new dishwasher was above and beyond. They called ahead and showed up on time, removed the old appliance and did a thorough cleanup before installing the new one. Darrell took his time and went through everything we needed to know before leaving. They were courteous and a pleasure to do business with. Highly recommend this company and their fine staff.
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March 2023 by Tia S.
I've purchased several appliances from Appliance Land in Annapolis over the years and have always been extremely happy with their products and service. The staff is extremely knowledgeable and have helped me purchase items based on my personal needs instead of a high price item to make them a profit. As in the past, my experience yesterday was superior and compelled me to write my first review. Not only did the staff accommodate my requested delivery time but Darryl and Que who delivered and installed my refrigerator went over and above what would be expected or required in their customer service. Before they installed the refrigerator, they thoughtfully wiped down the underside of the overhead cabinet as well as the sides of the adjoining kitchen cabinets plus they cleaned the kitchen floor where the refrigerator was to go as well as the adjacent floor space. One really could not ask for any better customer service. I would recommend Appliance Land to anyone in need of a household appliance. I've always appreciated the customer service from the entire Appliance Land team but yesterday's experience made me a loyal customer for life!
