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April 2024 by Rachel
This store is absolutely beautiful! Top tier furniture and customer service, especially Salina. She was very helpful and relatable. Highly recommend going to this location and having her help pick out the perfect pieces for your home, just like I did.
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March 2024 by Genita Edmonds
I Purchased 2 Rama wall sculpture for Christmas I have not received them yet. And every time I call to check on them. I get the run around very disappointed in delivery and their customer service. At this point I just want my money back.
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August 2023 by Peyton Lee
This store is so beautiful, such great product, and I love the visuals!
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June 2023 by markim trade
Good serviceGreat menu delivery, explanation and presentation From Nia.Food is deliciousWill return soon
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December 2022 by Marilyn Baker
DONT BUY PERCY furniture. I bought 3 pieces in March and the finish is already wearing off. When I called requesting an exchange, not a refund, just an exchange so they can keep their money, I was told the warranty doesn't cover the finish. I had to call 3 times leaving messages and the manager wouldn't call me back. Their so called "concierge" service said they were short staffed and it would take months for a decision but they don't cover finish. I expected so much more from a supposedly high-end store.
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October 2022 by simplyshello
DO NOT GO TO THIS LOCATION. I wish I could leave 0 stars. When I initially came here everyone was nice trying to get a sale out of me. My main concern was all the customer complaints about service and they ensured me that would not be the case. I purchased a sofa from here instead of the competitor strictly because the time of arrival. The couch came but it was the wrong couch, nobody had inspected it beforehand. I was told to send the couch back and they would get me another one a week later. A week passes and nothing. I called the manager he did not want to talk to me. I had to call back to back just to get a response and then when I got the phone he BLAMED ME and had no accountability. I was told to work with Eric. Worst mistake. Eric doesn’t take your calls, talks over you, rude - you name it. He always say I’m working on it - never does. I’m still waiting on my couch. Was supposed to receive a call from Eric today. He isn’t even in the office. The worst staff. The rudest staff. Delayed times. I couldn’t be more upset. The worst part is the leadership here is not accountable so you really are stuck. There’s so much trash going on with this delivery the word count would go out on me. Just don’t go here. -Rachelle
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April 2022 by Neil Bocchetta
My wife and I like the style of most of the furniture. We have purchased a lot from them recently. I hope the quality compares to the price. We were told by the sales person that the chairs and sofas were all made in Notth Carolina. There is also tons of Arhaus internet propaganda to the fact that they take pride in American workmanship.We were very surprised that our very expensive furniture was MADE IN CHINA, MADE IN INDIA, MADE IN INDONESIA. The boxes and attached labels supported this information.
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February 2022 by Jeri Polivka
Yes, a difficult time for everyone, yet the Annapolis Arhaus store general manager Dan and team including Eric worked with us until we were completely satisfied. I had a specific request and need, and called every Arhaus store from CT to NC. Daniel Keller was the only person in all of those stores up and down the east coast, who asked me additional questions and suggested solutions. He followed through and we are thrilled! Thank you!
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January 2022 by Gwen Rhett
The furniture is quality but the Customer service is questionable. Go to Havertys...you will have a better top shelf shopping experience and the Salespeople stay in touch with you in regards to your furniture arrival.
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December 2021 by Rita Lynn
Amazing place, everyone needs a Snugg fur chair from here! It’s part of my daily therapy to sit in this chair.
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December 2021 by Megan Biddlecomb
In September, we ordered a dining room table, bench, and set of chairs for our new house. Our "promise date" was Oct 29, which gave us plenty of time before Thanksgiving.A little over a week ago I reached out, as the delivery was clearly delayed, but I was NEVER notified. I was told that just the table was delayed until December. After a few phone calls, the issue was presumably resolved, and I was told it would be leaving Ohio for delivery, and we would be able to schedule a delivery to our home this week.I haven't heard anything, so I called back today, and was informed that now they have the table and chairs, but the bench now is unavailable. Again, no one had informed us.I'm told my order has been split, and I will get the table and chairs next week, and the bench "when it is available". We are getting incredibly close to Thanksgiving at this point, and cutting it very close for the table and chairs. I also now have only a week to figure out the remaining seating.I understand that supply chain issues are a very real issue, but I don't understand (a) why I was never notified of these delays or (b) why my bench was available for delivery last week, but isn't this week.The furniture seems great, and if this is resolved properly, I will gladly update this review. However, as it stands now, DO NOT go with Arhaus until the supply chain issues are resolved unless you really don't care how long you need to wait, and don't trust any promise dates they give you. We even have ourselves a month margin, and look how that's turning out. The lack of communication for such expensive purchases is completely inexcusable, and although I loved what we have purchased, have experienced such stress with this purchase that I doubt i will so much as walk into an Arhaus again as things stand now.
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November 2021 by Bob Appel
Friendly and helpful. Lots of options, not enough space in my backyard!
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August 2021 by Nellie Golladay
I was extremely disappointed with the level of service provided at the Annapolis Arhaus last month. My husband and I visited the store during our day/lunch date, while our infant was with the sitter. We’ve purchased here before and usually had good customer service experiences.This visit we were interested in purchasing a new sectional for our basement, and we liked the functionality of the Coburn six piece. I asked the manager, Dan, who was actually helpful, about there finance options. He mentioned the interest deferred options and told me that we could apply for the archange on their website. Dan was very nice but this was my first red flag. I guess I’m not accustomed to being sent to apply for credit online, especially when in store. I only really visit these types of stores because I figured ppl work on commission. I could’ve just purchased the sectional online while we were at lunch when I applied for the card. I didn’t because I wanted to make sure the sales folks got commission (not sure if they work for commission there but I assumed so).I applied for the card and went back in to the store after lunch. Dan was gone or on a break by then, so a lady assisted and said Dan mentioned that we might return. Here’s the problem. When the lady pulled up my info (by my social security number) another person’s information showed up in there system. What?!!! How?!! The lady could not assist me with purchasing with my Archarge card because their system showed a different persons name attached to MY ssn.The lady showed me a list of phone numbers and told me to call their customer service to figure out the problem. So, there in the store I stood and called customer service, who found my correct information immediately. After several calls, back and forth, it was clear that the issue was internal to the store. The entire experience was quite humiliating and turned our casual day date into a stressful ordeal. We ended up rushing out, with no resolution after over an hour dealing with their customer service (who had no idea what was going on because the problem was at the store level).Before we left, the manager offered to have us pay cash for the sofa or maybe the deposit until everything was resolved. He also mentioned that he would call their corporate office to see what the problem is. Like really! Why didn’t you guys call them an hour ago? Why did you make your problem, my problem to solve? I was frustrated.We left and rushed home to our baby. Once in the car, I decided to purchase the sofa online using my archarge which was available to use online immediately. This took less than 5 minutes. A few minutes after I placed the order, the Annapolis store called my husband and said they called their corporate office and had the office correct the mixup. Too little too late! If it only took them 10-15 minutes to resolve their problem, then why would they put me through that cc call ordeal. Why didn’t they just handle from the beginning? I will never understand.Anyway, now I’m writing this from my beautiful Cobourn six piece sectional that I had to order online because of poor service in store. The sofa arrived within a week.
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April 2021 by Yuri K.
My husband and I had a wonderful experience at Arhaus and highly recommend this store! We bought a TV console and a small chest. Peggy, the sales associate, was absolutely wonderful and very helpful! She took the time to answer all of our many questions. She also suggested pieces of furniture around the store that were along the lines of what we were looking for. She was extremely helpful, never pushy, and gave us a lot of time and space to discuss and make decisions. We had the furniture delivered to our apartment, which was very easy and straightforward. Peggy took the time to call us periodically to check in and give us updates on the status of our furniture (like when it left the warehouse), which we really appreciated! It felt like she went above and beyond. When they delivered our TV console, there was a scratch on the front of it. They let us keep the console until the new one came (which took about 4 weeks), and they swapped them out really easily. Overall, this was a great experience with exceptional customer service. We went to multiple furniture stores (Ethan Allen, Restoration Hardware, Pottery Barn), and ultimately chose Arhaus for the quality and aesthetic of their furniture.
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February 2021 by Barnabas Domowski
Friendly staff nice selection
