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March 2024 by J G
I love Annapolis Banfield location. The staff is very caring and loving to my fur babies.
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March 2024 by Kayla Earhart
Waits can be long but great service
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March 2024 by Paula Gooch
The staff they do have are fabulous! Unfortunately they are understaffed so it can be awhile before your pooch can get an appointment or be seen once there.
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December 2023 by John Franklin
Glen Burnie and Bowie run circles around this location. It is not that they are too busy either. Gleb Burnie actually cancels and allows for no shows to by fulfilled by those in need. Easier reaching someone at the Pentagon. Stinks too because they are a lot closer than Glen Burnie for me.
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October 2023 by Kevin Durand
Rocky was scared, Banfield folks were very gentle and took care of him. Staff are very helpful and efficient. In and out in no time. Thank you!
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September 2023 by Ann F.
I took our older terrier in and signed up for the Pet Plus plan since he needed to have his teeth cleaned, but otherwise healthy. When I hadn't heard from them by mid afternoon I called and was told that they had another dog to work on but that he would be next. Finally around 5:00 when I called back, I was able to pick him up. Recently I took him back to get vaccines and didn't want to purchase heartworm meds that day because their mark up was ridiculous.Most recent visit was to look at a growth on his tongue. They want to upgrade his plan for another $40 a month and the additional teeth cleaning and possible growth removal they recommended was still going to be an additional $800. Never spoke with a vet about this at all. They prescribed an antibiotic for him that they wanted to charge $75. Thankfully I got a paper script and at the Giant it was less than $8. What a rip-off. Terrible service and I am stuck for another 6 months with them.
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August 2023 by Margarett Kirchner
All of the staff here are very nice. They are Kind and courteous and caring. Dr. Anderson is wonderful. She explains everything and truly cares about our pets.
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August 2023 by Mrs. Smith
They are a rip off. No real care or concern for your pets, just want your money. We took our senior dog there for care as she was spitting up blood. A thousand dollars for exam x-rays and blood work.Then they said she needed an consult to read the x-rays. Diagnosis was pneumonia. How does dog get pneumonia?She was on antibiotics for two weeks. Had to do a follow-up appointment and more x-rays of 500.00. They changed her food and we still have not received results of x-rays. My dog is still throwing up blood.This place is worthless.July 8 update:The lady that answered the phone today was kind and caring. She went out her way to get us in contact with chief of staff. I called today and was given the needed information for my baby. The doctor that assisted was five star. Unfortunately my Layla had lung cancer and is no longer suffering.Thank you to the wonderful staff that assisted today.Changed my one star review to 5 stars.
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August 2023 by Lash “Ssgo4th” smith
They are a rip off. No real care or concern for your pets, just want your money. We took our senior dog there for care as she was spitting up blood. A thousand dollars for exam x-rays and blood work.Then they said she needed an consult to read the x-rays. Diagnosis was pneumonia. How does dog get pneumonia?She was on antibiotics for two weeks. Had to do a follow-up appointment and more x-rays of 500.00. They changed her food and we still have not received results of x-rays. My dog is still throwing up blood.This place is worthless.July 8 update:The lady that answered the phone today was kind and caring. She went out her way to get us in contact with chief of staff. I called today and was given the needed information for my baby. The doctor that assisted was five star. Unfortunately my Layla had lung cancer and is no longer suffering.Thank you to the wonderful staff that assisted today.Changed my one star review to 5 stars.
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July 2023 by Ree Smith
They are a rip off. No real care or concern for your pets, just want your money. We took our senior dog there for care as she was spitting up blood. A thousand dollars for exam x-rays and blood work.Then they said she needed an consult to read the x-rays. Diagnosis was pneumonia. How does dog get pneumonia?She was on antibiotics for two weeks. Had to do a follow-up appointment and more x-rays of 500.00. They changed her food and we still have not received results of x-rays. My dog is still throwing up blood.This place is worthless.July 8 update:The lady that answered the phone today was kind and caring. She went out her way to get us in contact with chief of staff. I called today and was given the needed information for my baby. The doctor that assisted was five star. Unfortunately my Layla had lung cancer and is no longer suffering.Thank you to the wonderful staff that assisted today.Changed my one star review to 5 stars.
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May 2023 by Wendy Hiller
The staff is really caring and nice. I do like the old days when the vet and assistants examined the pets in front of you. It is nice we can get to wait for them. I trust the vet and the staff. Their hearts are in the right place! I recommend 100%.
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April 2023 by Elyse Schneider
I have been taking my cats to Banfield locations for over 10 years with OWP’s and had no issues. When I moved, I took them to the Annapolis location to get them established. I brought both of my cats for their comprehensive exams on 2/24/23.I was told that my cat Gradi had jaundice and was very ill, I was shocked. He was not the cat that I was concerned about. My cat Binx was diagnosed as diabetic. I was told I would need to bring them both back in around 2 weeks for a recheck. I called the vet a few days after the appointment because Gradi was throwing up the medication he was given whole. I received a voicemail three days later stating to “keep trying" with no other suggestions.On 3/13/23, the office called to confirm my follow-up appointments and I mentioned that Gradi was not any better and had started falling over while walking shortly before they called. They told me they did not have any appointments to see him and offered no recommendations. We took Gradi to the ER vet shortly after that call and he died in my arms. I feel like Banfield neglected my concerns about Gradi, which caused him to die prematurely.I brought Binx in for his follow-up on 3/15/23 and explained that I had to put Gradi down earlier in the week. They did not seem to care and offered no condolences. During the appointment on 2/24/23, I did not receive any instructions on how to prepare for the appointment on 3/15/23, so I was told that they may not be able to run the test since I did not do the prep work. I was told that they would call me if they were not able to do the test.I signed the paperwork at check-in and authorized the less invasive test. I wanted to do the less invasive test due to Binx losing his brother, whom he has lived with his entire 8 years of life.I received a voicemail from them later in the day stating that they decided to do the more invasive test, without my consent. When I signed the paperwork at drop-off, it said that I would be notified if they decided to do a procedure that was over $100. I called them back and said that since I did not authorize the more invasive test, that I was not going to pay for it. I spoke with the nurse on the phone briefly who said that she would speak to me when I picked Binx up.When I arrived, I was handed Binx and the bill. The receptionist gave me a paper bag with his harness in it. I was confused, since the lobby leads outside, and Binx could have easily gotten loose into the parking lot and been killed. I went into an exam room to put his harness on to ensure his safety. The nurse never came out to speak with me.I was told that I would need to schedule another appointment to have the more invasive testing done and was provided preparation instructions. I hesitated to schedule, since I not only had to pay for the less invasive test that day, but I now had to make another appointment to do the more invasive test. At this point, I do not trust that staff is doing what is best and only want more money. I had to spend $600 at the ER vet since Banfield couldn’t be bothered to see Gradi on the day he died. I’ve also spent almost $600 at Banfield in three visits despite having OWP’s.Despite being told that I would receive the results from Binx's test within a day or two, I was never called with the results of the test.After posting my review, I was contacted by the Chief of Staff, who essentially called me a liar. I provided paperwork and a timeline of events to support my claims, which seemed to change the conversation slightly. He agreed to see Binx for the additional testing, as I did not want the initial vet or nurse to be involved. Ryah (hope that is spelled correctly) was absolutely fantastic, she was the first genuine person I met at that practice. I wish she had been involved in Gradi's care, I feel like my concerns would have been taken seriously.
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March 2023 by Danna V
The staff at this facility were friendly but I feel like they are just trying to get you in to as many appointments as possible especially if you have the wellness plan that has “unlimited visits.” Please be aware that the wellness plans is not insurance and if your pet passes you will have to pay for the services “covered” by the plan. I should’ve done more research and now I feel guilty that my dog passed away from the stress of constant vet visits. He was an old fella but he was doing okay before being seen at this vet office. I should have let him rest instead of constantly going to the vet thinking it was the right thing to do.
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March 2023 by Elyse E.
I have been taking my cats to Banfield locations for over 10 years with OWP's and had no issues. When I moved, I took them to the Annapolis location to get them established. I brought both of my cats for their comprehensive exams on 2/24/23.I was told that my cat Gradi had jaundice and was very ill, I was shocked. He was not the cat that I was concerned about. My cat Binx was diagnosed as diabetic. I was told I would need to bring them both back in around 2 weeks for a recheck. I called the vet a few days after the appointment because Gradi was throwing up the medication he was given whole. I received a voicemail three days later stating to "keep trying" with no other suggestions.On 3/13/23, the office called to confirm my follow-up appointments and I mentioned that Gradi was not any better and had started falling over while walking shortly before they called. They told me they did not have any appointments to see him and offered no recommendations. We took Gradi to the ER vet shortly after that call and he died in my arms. I feel like Banfield neglected my concerns about Gradi, which caused him to die prematurely. I brought Binx in for his follow-up on 3/15/23 and explained that I had to put Gradi down earlier in the week. They did not seem to care and offered no condolences. During the appointment on 2/24/23, I did not receive any instructions on how to prepare for the appointment on 3/15/23, so I was told that they may not be able to run the test since I did not do the prep work. I was told that they would call me if they were not able to do the test.I signed the paperwork at check-in and authorized the less invasive test. I wanted to do the less invasive test due to Binx losing his brother, whom he has lived with his entire 8 years of life. I received a voicemail from them later in the day stating that they decided to do the more invasive test, without my consent. When I signed the paperwork at drop-off, it said that I would be notified if they decided to do a procedure that was over $100. I called them back and said that since I did not authorize the more invasive test, that I was not going to pay for it. I spoke with the nurse on the phone briefly who said that she would speak to me when I picked Binx up.When I arrived, I was handed Binx and the bill. The receptionist gave me a paper bag with his harness in it. I was confused, since the lobby leads outside, and Binx could have easily gotten loose into the parking lot and been killed. I went into an exam room to put his harness on to ensure his safety. The nurse never came out to speak with me.I was told that I would need to schedule another appointment to have the more invasive testing done and was provided preparation instructions. I hesitated to schedule, since I not only had to pay for the less invasive test that day, but I now had to make another appointment to do the more invasive test. At this point, I do not trust that staff is doing what is best and only want more money. I had to spend $600 at the ER vet since Banfield couldn't be bothered to see Gradi on the day he died. I've also spent almost $600 at Banfield in three visits despite having OWP's. Despite being told that I would receive the results from Binx's test within a day or two, I was never called with the results of the test.After posting my review, I was contacted by the Chief of Staff, who essentially called me a liar. I provided paperwork and a timeline of events to support my claims, which seemed to change the conversation slightly. He agreed to see Binx for the additional testing, as I did not want the initial vet or nurse to be involved. Ryah (hope that is spelled correctly) was absolutely fantastic, she was the first genuine person I met at that practice. I wish she had been involved in Gradi's care, I feel like my concerns would have been taken seriously.
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February 2023 by Queen Bee
My pet was diagnosed with kidney failure and after being seen for 4 months straight on a monthly basis the diagnosis of chronic kidney failure was missed. Dr. Camilliere and this entire practice killed my pet knowingly and off of greed!