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November 2023 by Jonathan Cassagnol
Very inconvenient when I need to do in person banking . There are no branches in Calvert or St Mary County, Md. I understand that they downsized , but there needs to be atleast one in this area. The closest is 1 hour away.
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November 2023 by Kelly Kindig
Always convenient, pays great interest rates. Over all so glad I left PNC.
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May 2023 by Jared Goldstein
Terrible service. They are not able to help with any credit card issues at the bank. You have to call from the banks phone.
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March 2023 by N “MissT” M
Drive thru Atm always down
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August 2022 by Gita Mirzaei
We went to open an account on Saturday morning Rob was so helpful and great.he helped us step by step to open an account on an iPad so easy he went above and beyond to help us
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February 2021 by Karim Sharif
Never use their bill pay!I sent my rent check in via online bill pay, they deducted the funds from my account and halfway through the month my land lord is asking me where my rent is.I went into this branch in person, it took almost 3 hours to walk away with nothing. The made me spend over an hour on the phone to be told the check had a stop payment and that it would take a week to issue another check... unacceptable to either my land lord or I.No I've had to double pay rent, incurred an $80 late fee and I've been left with nothing in my account.They're unhelpful and when things go wrong they are NOT there to support their customers but.... they have no issue sitting on thousands of your dollars!I went home.... changed my direct deposit.... and wrote this review. Next I will close all my account. What a pain, now I have to stitch all my bills and auto debits. Never ever again with Capital One
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November 2020 by Jeanette Beckwith
Great Customer Service
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September 2020 by Susan Sams
If you can go to another branch, you’re going to have a better experience.The tellers here are unprofessional and rude. If you speak to them they’ll answer in a snarky way or flat out tell you off for asking questions. I once asked why a bank check was being put on hold and the teller told me “You don’t know the rules of this bank“... so I just keep my questions to myself and call customer service after I leave.They also speak about other customers after they leave. A women told one of the tellers she shouldn't do that and the teller said “I’m talking to my peers”. I’ve had a teller here tell me about medical issues another customer was having.Best to keep your business to yourself, and focus on getting in and out.
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July 2020 by Grundy Mackey
The teller, LuBella, was very rude over the phone. I asked for a manager and she informed me that there was not a manager on site. I called back and left a message for Roderick Dozier and two weeks later and still no return call.
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April 2020 by Donna Powers
My branch closed years ago and started going to West St. Location. The tellers were always nice n helpful. I had a problem with my business account and they corrected the issues for me . I have no complaints of this branch.
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February 2020 by Bonnie Poole
Not the friendliest bank in town. Went in recently to visit my safe deposit box. It was a Saturday and maybe that's why the employee I spoke with was in such a mood, but I went thinking they need to improve their customer service!
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December 2019 by Diego Zayas
(Translated by Google) Good bank bad service with the manager
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December 2019 by Bill G
Non-existent customer service throughout all branches. I was trying to find out about opening a CD. Called Waldorf 5 times over 2 hours, auto switchboard hung up on me whenever I selected the option to speak with someone (no message, just "click"). Tried Annapolis instead (further away), finally got through and was put on hold "for a moment". 16 minutes later I gave up. Do they think they're the only bank around? I had another account with them about 5 years ago. Terrible then, terrible now.
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November 2019 by Rhonda Noel
I give this place 5 stars! It's always clean and the staff are very polite. And they get you out very quickly. Thanks Capital one. You guys are awesome!
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July 2019 by Buddy Bella
//Update: I received interim feedback from capital One.// Arrived at Capital One at 2:20 to make an international transfer. Still waiting after 40 minutes. Now told it's too late to do the transfer since international transfers stop at 3pm.
