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January 2026 by Brent
Came in to exchange a gift that was the wrong size and luckily Kev was there. My girlfriend had bought the gift through instacart and while we threw hoops and hurdles at Kev (because of it being instacart) he not only got the exchange to work but he handled it professionally and honestly. He communicated very effectively and was precise and clear. He actually jumped over to help his coworker who was originally helping us. If this dude isn’t a manager please consider him because he jumped into action and handled it beautifully! Thank you again Kev!
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December 2025 by Ismael Ventura
The associate Kenny was great helping me out and finding 5 pair of shoes.
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December 2025 by Frey R
I had a very disappointing experience at Dick’s Sporting Goods. After completing my purchase and walking out with my paid items in my cart, an employee followed me outside and accused me of not paying for a 17-inch griddle.
The accusation was embarrassing and completely unwarranted, as I had already paid for everything in my cart. Being confronted in this way, especially in public, made me feel disrespected and unfairly treated.
While I understand the need for loss prevention, there is a right and wrong way to handle situations like this, and this was not handled professionally.
This experience has definitely changed my view of the store. Customers should not be made to feel like criminals after paying for their purchases. I hope management addresses this issue and provides better training so this doesn’t happen to others.
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December 2025 by Jill Zarend
Tremendous price on my Yeti coffee rambler drinkware. Love the key lime color too.
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October 2025 by Cliff Pribble
Coach Rob was exceptionally helpful; very educated and well informed!
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October 2025 by Brendan
In retail, ringing up customers is more important than stocking shelves during business hours. A customer who is ready to make a purchase takes priority because that action directly generates immediate revenue and fulfills the core purpose of a retail transaction.
14 minutes to check out there was only three people in front of me
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October 2025 by Ric Crabbe
I hate hate this place. IF you can find someone to “help” you, the only words they can utter are, “uh….I dunno”. If you’re looking for, say, youth size hiking boots, which the website says they absolutely carry, when you get there you’re met with, “uh..we don’t carry that”. I’m forced to go here because we don’t have a lot of options in town, but I always leave angry
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September 2025 by B E
If I could give zero stars, I would. This was hands down the WORST retail experience I’ve had in a long time. I purchased a golf bag from Dick’s using Apple Pay with my Cash App Visa card. When I went to return it (unused, with receipt, within the return window), I was told the only way I could get my $180 back was either on a gift card…which is useless to me since I don’t shop here or by waiting 30 days for a mailed check.
When I questioned this, the associate (KENNY) thought it was appropriate to interrogate me about why I purchased two golf bags…as if that’s any of his business. When I told him it wasn’t his concern and that I preferred a PXG Golf Bag instead, his response was “I’ll just be quiet then,” and he essentially stopped helping me. The manager, who was standing right there, did absolutely nothing to step in or resolve the issue. Both of them insisted my only options were gift card or check.
The only reason I ended up getting my refund was because another associate (ERIC)…thankfully stepped in, actually called customer service and resolved the issue properly after about 45 minutes. If it weren’t for him, I would have walked out forced into a gift card I didn’t want or waiting 30 days for money that should have been immediately refunded back to the card I used.
This entire situation was unprofessional, misleading and honestly felt like a scam. If your policy is to treat Cash App/PayPal cards differently, it should be clearly written on your return policy, not sprung on customers at the return counter. The lack of professionalism from the first associate and the manager was unacceptable and I will be contacting corporate directly.
KENNY AND HIS MANAGER SIDEKICK WILL RUIN THE INTEGRITY OF THIS STORE! GET RID OF THEM ASAP!
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July 2025 by Jessica Cummins
DO NOT UNDER ANY CIRCUMSTANCE buy their protection on any item if it uses ASURION! The company has been wasting my time for weeks over this $30 basketball which we were assured by Dicks Staff it would cover any issues… as an example all the paint coming off and large cracks going through it. Asurion has been requesting more and more from us and even though we’ve run out of things to send them they still won’t approve it. I think they are waiting for us to give up. SAVE YOUR $37 and get a basketball from somewhere that cares for their customers and the insurance on their products. If they act like this for $30, they WILL act like this for something bigger. Just buy it somewhere else.
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May 2025 by Michael Jones (Asrei)
Wonderful service and experienced golf personnel! Scott was fantastic helping us locate what we needed, along with other valuable suggestions 👍 thanks again
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May 2025 by Libda Thomas
Bought a bat for my 9 year old grandson. Bat was not used because i inadvertently bought the wrong style bat. Tried to return it for a regulation bat THREE DAYS after original purchase..I had purchased protection plan as well. Manager, Paul, would not allow return or exchange. He was extremely arrogant and rude. Definitely WILL NOT be a return customer at DICKS SPORTING GOODS.
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May 2025 by Wayne Yarn
It was set up well, plenty of products to choose from. Everyone I came in contact with was pleasant and knowledgeable. Would definitely revisit.
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April 2025 by Rachel Estep
I went to grab my son all new baseball gear since he grew out of his old ones. We were greeted by the most wonderful man Coach Roy who was just absolutely fabulous! He really took his time to find the best glove and bat for my son, gave him tips and tricks and helpful advice for not just the field, but life as well. He was even kind enough to stay a little while after his shift ended to steam and beat his new glove to help break it in. I will definitely be coming back to this location as long as Coach Roy is there!
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March 2025 by Erica Randall
We had the best experience at the Dick's sporting goods in Annapolis, a very nice gentleman named Coach Rob was so friendly and informative when we were speaking with him. He has a lifetime of knowledge in athletics and is a great asset to your store. He was a genuinely kind person to have conversation with.
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January 2025 by Chad Smith
Exceptional Customer Service and Expert Guidance from Coach Rob
From the moment we walked into Dick’s Sporting Goods, the level of customer service was outstanding. Every team member was friendly, attentive, and eager to assist. However, our experience was truly elevated when we met Coach Rob.
Coach Rob’s expertise and passion for soccer were immediately evident. He engaged us with thoughtful questions, ensuring we had a clear understanding of our options for future purchases. His charismatic approach, genuine care, and dedication to customer satisfaction made us feel valued—not just as shoppers, but as part of the Dick’s Sporting Goods community.
Beyond offering product recommendations, Coach Rob provided insightful guidance and encouragement for my son’s soccer journey. His belief in my son’s potential, combined with his professional knowledge and commitment to excellence, made a lasting impact. This level of service has reinforced our loyalty to Dick’s Sporting Goods.
Thank you, Coach Rob, for your expertise, enthusiasm, and exceptional service—you’ve earned a lifelong customer!
