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February 2024 by David Dougherty
Customer service sucked nobody knew what was going on took me 20 minutes to get a pair of shoes out to try on then he brought me the wrong size and never returned this is at 10:30 in the morning Annapolis Mall won't ever give them my business again
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August 2023 by Daniel Giraldo
Worst costumer supporter ever!’ Everyone it’s on their phones and no one helps you, when I tried to talk to the manager about his “team” the manager refused to gave me his name and end it yelled at me. Horrible costumer support…!! U guys should train better your team and change manager.He refused to help me.
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December 2022 by sadegh robinson
Same as any other finish line.!
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November 2022 by Deborah Johnson
Each time we were on the store the staff was on there cell phone. Neither person acted like they wanted to help us. We will never be back. Worst customer service ever.
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September 2022 by Queen
I had a terrible experience in this store It was a young guy with slides on looking at his cellphone with his head down at the front door and did not greet us properly than waited on another customer did not ask if we needed any help We left and will not be returning
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November 2021 by L P.
I give two stars because although the shoe selection was slim they did have the shoes I wanted in the size I wanted but the customer service was horrible!!! I asked the sales rep THEO if there was the shoes in the size I needed and he went to the back to check without saying a word he came back with the shoes at the cash register where I was waiting and slammed them down on the counter- again without saying a word. I had to ask a question about the shoe I was buying which gave me a short/curt response but besides that I would not recommend ever going here due to the horrible customer service specifically from Theo with his rude responses, sighs and rude facial expressions and if any of the other stores had the same shoe anywhere else in the mall I would've taken my money elsewhere!!!! Never again!
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August 2021 by honest review
poor customer service and very limited sneaker choices in stock
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May 2021 by Libby P.
I love this Finishline. I don't mind spending hundreds of dollars when the customer service is awesome. Keep up the great job Finishline Annapolis. I'm always greeted when entering the store and someone is always ready to assist me when purchasing shoes. Note to corporate this Finishline rocks!!!! A+++++ to the management team.
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March 2021 by Brent Bird
Wasn't really that busy and an employee rolled his eye when asked for a shoe but over all it was alright
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January 2021 by The better Julien
I bought shoes but they didnt have any Cortez. I was very disappointed and so I bought jordan 12s.
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September 2020 by Larry Norfleet
Everything was pleasent
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August 2020 by Marisa D.
Terrible service. I purchased a new pair of shoes for my bf the day before and went in to rerun them as he did not like them. Guy said we were unable to return them as there was dust on the bottom of one shoe. We went out of the store rubbed off the dust as they were never worn at all. Went back into store guy didn't even look at them and told us we had to leave and he would not rerun them. We were told because of the dust he couldn't sell them to another customer. If that's the case why were they sold to me. Ridiculous that I spent $150 on a pair of shoes that were never worn and I am unable to return them as one of the bottom of the shoes have dust on them from previous people trying them on in the store.
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March 2020 by Deedee Carroll
I went to buy shoes for my daughter and with only one other customer in the store and I still couldn't get help.
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August 2019 by BOSSY BOSS
The people who work inside the store is very pleasant
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August 2019 by Jason hagan
Great selection
