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March 2024 by Rowan T.
Stopped here to have a leaky tire checked to see if reparable. The manager I spoke to as well as all the technician were kind and friendly. They seemed to be having a good time at work which is always a good sign to me of people who will do a job well. They tested my tire and found the leak, offered me a replacement without being pushy at all, told me to think about it, and topped up the air in my donut. Extremely efficient, kind, they seemed like they cared about making sure my donut was safe and I would be ok. Means the world as a younger woman walking into a mechanic. 10/10
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February 2024 by Samantha Codes
Everyone was very professional. I had an 11am appointment to have my car checked b/c it was driving unsteady/differently. I understand they had to figure things out, but I didn't leave until almost 4pm. In the end they did a wheel alignment. They were busy and others came in knowing exactly what they needed, but I think almost 5 hours was excessive. I wasn't able to drop it off so I had to wait all that time. Folks here seem to be honest and I've had work done here in the past. It's just gotten much busier and harder to get an appointment lately.
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January 2024 by brooke ruch
Amazing service! The manager is a gem and had a new battery in my car in less than an hour with no appointment. Would recommend
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January 2024 by Jacqueline Sarvis
Rogies was amazing! He was so helpful and knowledgeable.
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December 2023 by Zokpia Olumese
If I could give negative stars I would!I went into the shop looking to repair a very specific issue with my vehicle. I even showed them video evidence of the rattling I was hearing when driving. With total confidence, and with repeated confirmations the attendants assured me that the proposed repairs would fix the issues.Fast forward TWO WEEKS LATER; delay after delay, and $1,000 spent, I get a call sayings that the issue is related to something else, and they don’t handle that kind of repair. They didn’t even know where I could go for the “new recommended repair”So I’ve paid $1,000 on un-needed repairs, I was without my car for two weeks, and now they wont allow me a partial refund, for a misleading sales. That is manipulation.In fact, I’ve tried to contact an area manager or someone who can have a civil conversation with me, but the attendants and area managers ignore my number and hang up the phone after they answer.Normally, Im a peaceable person, and try to do right by the people I come across. So this is jarring and ridiculous. Thats $1,000 that my family is without that didn’t need to be spent, and my car issue still is not fixed.
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December 2023 by Charles Woodward
Easy appointment, on time service, objective information about issue, service center near me
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November 2023 by Richard H.
Had to wait a little longer than usual due to a technician calling out sick, but, Brittany was very accommodating by letting me watch the NFL Pre-Game show while I waited. Once my car was inside, my oil change and performance check took under 30 minutes and I was a happy camper on the road. Good Job!!!
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November 2023 by Chad Shaffer
I would give zero stars if possible, dropped car off at 12:55 for a 1pm appointment and asked how long; “2 hours”. I let them know I was waiting at Starbucks down the street to pickup. Came back 3 hours later (no phone call) and they had yet to even start. Did not seem even the least bit concerned. I had used them 3 times in the past, but will never return after this. The delay wasn’t my main frustration, but it was the lack of care by both employees at the desk after they had previously told me 2 hours and we discussed me waiting for my vehicle locally. Just a simple phone call that they were behind so I didn’t waste an entire afternoon would have solved it. Their only response was “we are short labor”, but I just don’t understand how they weren’t aware of this when I dropped off at 1pm.
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November 2023 by Britt S.
Well this was a pleasant surprise. They were friendly, knowledgeable, professional, on time and reasonably priced. The waiting room was pretty clean and had some amenities like phone chargers. Only small hitch was that I booked online and the night before, got a call that they were double booked and I had to reschedule. I couldn't find another time I could fit it in, so instead, they fit me in and it was smooth! I appreciated the extra effort to help out a customer. I'll be back!
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October 2023 by Lorraine Kish
Firestone has always been there for us. We are on a road trip and while in Annapolis, noticed an issue with our tire pressure. We pulled in 5 minutes before closing and Levi took care of us with a smile. This is why we will never go anywhere else! Thanks again, Levi and Firestone. Your people are the best at what they do.
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September 2023 by Curtis Gross, Jr.
This site location never disappoints.I have been doing business with them since 2013. Keep up the great work.
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July 2023 by owen stephens
Maaaaaan. They really do a great job at Firestone in Annapolis. Tim and Brittany along with the team they have, really go the extra mile and if you don't know about the lifetime warranty and the lifetime balance program, now you know.
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June 2023 by Kari F.
Professional and helpful on the phone and in the office. Tim and Brittany strived to help me in a timely manner with my dilemma. Really happy with their service and kindness. I highly recommend this place!
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May 2023 by Tiffany Chatman
Great service provided. I had one issue, and they addressed it immediately. The clerk was friendly, and mechanics were efficient. I'll be back
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May 2023 by chris welton
Justin and Tim are the best. Got us in and out with an emergency tire replacement after 3 other tire shops said they couldn't help two wary travelers. Well done.