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February 2024 by T T.
Do not go to jacskon hewitt 108 old solomons island rd annapolis. This place deserves negative stars. The office manager makes an appt with you and does not tell you it is remote only. The office manager takes all your paperwork scans it and makes you another appointment with the tax preparer. I have no zoom feature that works on my computer and my microphone is broke on my computer. I have no sound. If the office manager had told me this in the beginning I never would have made an appointment. Upon my arrival the office manager told me to sign in on the clip board. The clip board sign in sheet had 10 other clients names and phone numbers on it. Full names first name, middle and last names with phones numbers next to it. I told the office manager why are you displaying names and phone numbers of clients so everyone can see them.? Office manager stated if I was uncomfortable displaying my name so other clients could see I didn't have to sign it. I called two clients to tell them their name and phone number was on display in the office and they were livid. Their records of clients are not confidential. The office manager stated she was not a tax preparer and is giving out tax advice as to whether I should itemize or not. This is illegal in the state of maryland to give tax advice of your not licensed to. I reported all this via phone to the Head Quarters Dundalk office and they could have cared less.
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August 2023 by TheJollycoppers
I've only had one year (out of 4-5) for which I've had confidence in their work. Not recommended.
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May 2023 by Sharon Cummings
I will never use your company againA number of mistakes were made over my protestations
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April 2023 by Zenia Montague
Great job thanks for your time and patience
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February 2023 by MizzJaye03
Really friendly and helpful staff. They did an amazing job. Thank you Sandy and Beth! :)
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October 2022 by Charles E. Gross
This was out 3rd year doing out Texas here. Done a little differently this year, by remote. Sandy the receptionist Was pleasant and made our time at this office well spent and our taxes were done in a reasonable time.
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October 2022 by C&G 4L
Mr.Derrick at Jackson Hewitt 108 Solomon’s Island rd Annapolis Md is very professional and polite with lots of patience.
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October 2022 by jerry hunnell
Never been there yet
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October 2022 by Jen Sheckels
Should be ZERO stars. Worst experience I've ever had across all customer service categories. I would NEVER recommend this or any other Jackson Hewitt after the so called "service" I eventually paid for. The location had NO in-house tax preparers, which was not mentioned in any appointment literature/communications. After waiting for over an hour for my original appointment, I left my documents (already scanned while waiting) for preparation. I returned twice, for scheduled appointments where I waited over an hour both times, to find that NOTHING had been completed. It was then done so fast that there were errors and omissions. Two more so-called scheduled appointments with the "supervisor" who DID NOT show up, resulting in a 6th round trip when they finally did to actually go through and correct it AFTER tax deadline.I paid a lot more for this service between time off of work, gas and mileage, and sanity just to get it out of my life. I'll take my chances and do it myself from now on. What was supposed to help take one stressful thing of off my stack of to-dos turned out to be the most stressful and frustrating experience ever. I'll NEVER make this mistake again—be sure of that.
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October 2022 by Erika Zander-O'Neill
We dropped of our paper work on March 25th and made an appointment to come back and sign. We arrived for our appointment on a Saturday at 1pm. The doors were locked. When they did let us in, the receptionist said she had left us a voicemail at 11AM saying we would have to reschedule. We were out an about and didn't get it. We made another appointment for Thursday, April 7th at 2pm to come back and sign. When we got there, out taxes were still not done! We had to sit in the office and listen to some man. We couldn't see his face or any of our tax information on the computer. One hour later we were finally finished. It was a terrible experience.They are extremely disorganized. There is no tax preparers in the office. You won't be able to see your information on the computer. After 10 years, it was my last time there!
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October 2021 by Helga O'Neill
I've been a loyal customer for over ten years. This year has been a nightmare. They refuse to meet in person, it's hard to get in touch with the person preparing your taxes, and they are not willing to help out filling out any forms whatsoever. I will be contacting the headquarters. Terrible experience this year.
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October 2020 by Ciera Franklin
This place and the people who work for them are horrible I’ve been filing with them for 8 years. I finally had enough I will never go back, they just lost a loyal customer of 8yrs.
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October 2020 by W W
This place is excellent. Highly recommended. They definitely changed management, because I had a perfect experience, and the office appeared to be newly renovated with new (much better) employees. Dwayne was awesome and I really didn’t have any issues. I noticed there were bad reviews from prior years, but none of those were even remotely relevant to my experience. It would be a shame if anyone didn’t come here based on past reviews...
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October 2020 by Sherree Rogers
Today was one of the BEST experiences I have ever had with doing my taxes. Paulette was extraordinary in customer service, efficiency and kindness and Dwayne was just AMAZING on being fast, professional and thoughtful. Not only did I get a quick refund but it was done so quickly and service was # 1. Thank you so very much!!! 1/30/2020
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March 2020 by Greg T.
I went into the Office with No appointment. Explained that I need taxes done not only for myself but my sall business. Very nice lady up front took my business card and assured me I would receive a call this day regarding an appointment and the method in which my delivering Quickbook information would occur. To this day.. almost three weeks later, no call, no contact. Going somewhere else.. To bad.
