-
November 2023 by Holden C
I went in for an oil change and tire rotation on my Chevy Malibu on 11/25. I was greeted promptly and they had my car in and out quickly. I’ve bought tires here before and always been treated well.
-
November 2023 by Atrayu V
Great experience per usual. Angela and the rest of the staff got me in and out quickly and even saved me some money on brand new tires! 10/10 recommend!
-
November 2023 by William
Used to get my tires for all my cars here over the past +10years. Yesterday was the last. What a joke this place is. Let’s start with the first problem, not a single one of the valve stems were replaced on 5 new tires. Of that only 2 had valve caps put on.Now on to the juicy stuff. I get a call. Both front sway links are broken, it was only one, and it wasn’t broken when I took car in. Unfortunately no way to prove it. That cost me $260 at the Jeep shop to repair. Next all my struts are shot. Actually Jeeps don’t have struts, and yes I know the shocks are worn. Then the funniest one of all, my rear brake rotors are warped and worn. Jeeps don’t have rear disc brakes, it is drum. And the drums are brand new.Add to it, the person I spoke to was rude about it when I said he was wrong, and explained to him Jeeps do not have struts or rear disc brakes. I’m wondering what else is now mysteriously broken on my Jeep after I just finished a mechanical restoration.You guys lost a customer.
-
November 2023 by Justin Green
Amazing service and amazing work! I bring all my vehicles here for service and they are always very knowledgeable and helpful and do wonderful work. I highly recommend for any vehicle needs, and if they can’t fix it they will give great recommendations. Brian & Angela are the best! A++++
-
November 2023 by Eureka Salisbury
I had a wonderful experience at NTB with Angela and the rest of the staff. They were able to fit me into the schedule and accommodate my needs. I am satisfied with their exceptional customer service and professionalism.
-
October 2023 by Greg Uhas
I come to NTB a lot for regular tire and battery work and was in a bind needing a tire replacement while driving on a donut/spar. The warranty on the tire required an exact replacement which they could only get in tomorrow. In a pinch I asked what a new tire (their cheapest) would cost to replace and he mentioned it was $92 to get the tire. I asked how much it would cost me tomorrow for the warrented replacement and he said likely around $30 for the tire because of the tread and $30 for a balance so I asked to confirm that the cost today was around $90 and tomorrow it would be around $60. I said for a $30 difference I need it today. Service was quick and easy but the communication was poor. When I came back he was sure to mention that just the tire cost $92 and that the total was $140. Can’t really take back the tire now can I….
-
October 2023 by Sarah Goins
I walked in needing new tires without an appointment and Angela and Joe accommodated me. They found the tires I needed quickly and at a fantastic price. The service was EXCEPTIONAL!
-
September 2023 by Andrew Cosner
Had to change my tire on a dark highway at night, so I had no idea how bad the damage actually was. The incredible professionals at NTB took me in on a Saturday morning with no appointment, and had me diagnosed, patched, and on my way within an hour! Friendly and efficient, these guys stand out in a field that isn't exactly known for being friendly to laypeople. Add on the extremely reasonable price and I think NTB just earned themselves a new customer for life! Thank you for everything!
-
July 2023 by Gerianne Holl
Refreshingly uncommon customer care and service ….. traveling thru the area and got a nail in our tire the staff took us right in without and appointment and patched it up and sent us on our way with a “ safe travels and take care”! Just kind people ! Thanks so much again !!
-
June 2023 by Ronald Perrella
I have always had a good experience at this location. Service is prompt and done right the first time. Folks here are super friendly and welcoming.
-
June 2023 by jake b
definitely go if you want your appointment canceled an hour or two before you’re supposed to be there because they don’t have technicians ! canceled my appointment on me and told me they weren’t available until monday lol. this place , management and employees are an absolute joke go to the location on defense highway. much more helpful, caring and treat people like they should be not rude and ignorant
-
June 2023 by Jennifer Crews-Carey
Fast and quality service. Great customer service.
-
June 2023 by Onami 24
My dad and I were on our way to a meeting when the left rear tire was low on pressure. We pulled off the highway and stopped in to NTB. The staff was very kind and helpful. Seeing that their tire guy was busy with a customer. They filled the tire up with air and referred us to a shop across the street. We got a quick repair and we’re on our way.
-
June 2023 by Catherine Buckner
I was very satisfied with how quickly they took my vehicle in for my service appointment as well as how fast they completed the serviced.
-
May 2023 by Tierra Smith
Customer service is great! Made me feel welcome, they kept me informed about everything about my car! Tire prices are fair, they kept me informed about everything with my car! Thanks NTB!