-
February 2024 by Andy B.
They will not unsubscribe your from their email list. When you try to unsubscribe online, it says you'll stop receiving emails. When it doesn't happen and you get in touch directly with customer service they say the same. Again does not happen. I continue to get email after email from them. If you buy something, do not ever give them your email!! After a little research, it seems they are incredibly unethical accompany levels.
-
December 2023 by Matthew U.
I was in need of a picture album, which is odd since I haven't bought one since high school. But as I get older, and I receive more and more pictures, I'm running out of room for picture frames. Hence the need to get a photo album. I wasn't looking for anything fancy, I just needed your basic photo album that would allow me to neatly store my excess photos. I honestly walked right past this section at first. Silly me thought it was back near the frames. But, no, it is near the scrapbooking materials, and what a small section this is. They had different sizes of photo albums from a little oversized to ones that held one picture to page/pocket. I kind of went middle of the road here and grabbed one that looks just like a binder. Made my way to the front to pay and this location has the self checkouts that look more like information kiosks than registers. After scanning my items and skipping the bag, I had my recent in hand, along with a coupon for a future visit, and I was out the door.
-
December 2023 by Sharon S.
I was in the Annapolis Michaels (Store #8811) yesterday. Only one cashier was working - who's job it was to also take phone calls at the same time. I waited on the "cash only" line for over 35 minutes, while the Manager (J.S.) kept trying to look busy doing other things (like bringing two shopping carts from the sidewalk into the store), and finally vanished from sight rather than help the poor cashier. This manager made sure she made no eye contact with the disgruntled customers and wore no identification to indicate she even worked there. The wait was so long, that an elderly lady in front of me could no longer stand - the cashier got her a folding chair to sit on. This manager, J.S., had absolutely NO compassion for the poor cashier, let alone RESPECT for the customers - who should be the #1 priority. Never, ever going to Michaels again.
-
October 2023 by Heather G.
In general its a decent michaels store but they took the clearance section out and used the aisle to sell more t shirts that I've only seen one person in the aisle ever. All the clearance stuff Im sure they threw out and is filling up a landfill somewhere. What a waste.
-
September 2023 by Kiona-imiss B.
This company sent out a blast email stating fall items were 60% off plus an additional 20% off of the entire purchase. Then said "Sale ends tomorrow" So I went into the store to take advantage of the sale. The cashier told me she was unable to override the pricing because the sale wasn't coming up in their system. Which I didn't understand. I've worked in retail and you can manually calculate the price and override. I called customer service and they told me the text was a mistake. They have received several complaints and there is nothing they can do about it. I believe, the text was a way to get customers into their stores... and that's it. I've always shopped at Michael's but I don't like companies that operate this way. This is false advertisement and honestly it's very tacky.
-
March 2023 by Mr. Silva
This store is great for all our last min crafting. Whenever we're on a deadline to get something done, we can always count on Michaels to have what ever niché crafting supplies we may need.
-
November 2022 by Cameron M.
If you never been to Michaels this isn't the place to go if you're lookin g for anything in here the associates will not help you because "their not allowed to assist shoppers"...yes that is what I was told.I finally got help after Nagging the same person over and over again about where something is they have terrible customer service and I recommend going to a different one
-
April 2022 by Cheryl M.
I always go to the Annapolis Michael's Craft Store. Usually I have a great experience. Not so this time. I was standing in line waiting to be called to an associate. When the employee Kelly finally acknowledged us. She was very super rude. She said curtly I am closed. When I asked her how was I to pay for my purchases. She again rudely said I am closed. The lady behind me said Wow Kelly is rude. Eventually Deanne rang up my purchases. Now she must have paid attention in the training class, at Michael's. Because Deanne was friendly, pleasant and said come back again soon. Kelly should learn to be a Deanne.
-
March 2022 by Beth Webb
We needed frames for paintings and found a great deal. Warning: they were out of stock on many of the frames!!
-
November 2021 by Will J.
Outstanding service from Samantha who had several ideas and went above and beyond to help me stay in my budget. I look forward to doing business with this store in the future. Thank you Samantha! This store offers great deals if you catch it at the right time for framing.
-
April 2021 by Katie H.
Poor follow through. Framing in-store staff was helpful, when I could find them. However, it took over a month to stretch a canvas poster on a frame and they had a very hard time giving me updates when I called. On my last call, I made the manager go back and find out, which didn't make her happy. Turns out it had been done two weeks ago but no one called me - as they promised they would. (I sent this in to Michael's when they asked for a review on the frame. They sent it back to me with a note they wouldn't be posting it.)
-
March 2021 by I I
Excellent Pumpkin Cheesecake Ice cream.
-
February 2021 by Elaine F.
This Michaels is closest to my home. I needed a couple of picture frames and i knew they would have a good inventory (I think their yarn and other fiber arts have gone downhill, but that is another story). I have a registered email and they send me coupons. I located two frames I wanted. The display sign said 50% off. Apparently, the discount had already been taken into account with the prices that were displayed (this was not clear). I went to the register and showed my coupon. It apparently was for full price items only so it was not applied. The total was higher than I expected so I questioned whether the 50% frame discount had been applied and the clerk said yes. As I was finishing checking out, I asked if they still had the educator discount too, and she said yes, but she did not offer to rerun the transaction. (I carry my teacher ID everywhere) I had to go home and google to find that their educator discount is 15% and that is supposed to apply to sale price items too. So caveat emptor, don't believe the coupon hype, and don't rush through when checking out because they will not be inclined to help you maximize discounts.
-
July 2020 by Lizzy B.
After following the prompts for curbside for an online order, no one picked up the phone or came outside after I clicked Curbside and called. Next step outlined in email: went in to kiosk by front door as people without masks in high-traffic area entered, clicked the button for service, and no one came over. Went to the checkout where kids pulling masks off and people definitely not 6 feet apart were to find out where my online order was. Took more time than a normal checkout while in a crowded area. I'd say that was a fail.
-
April 2019 by Ray G.
For buying "stuff" off the shelf, I've had no problem. However, the Michael's framing operation has a HUGE problem in that if you have multiple pictures framed with the same matting, they do not (and say they CAN not) orient the "grain" of the matting in the same direction for all the pictures!!! RESULT: the matting can look very inconsistent between pictures if they are placed on the wall near each other, essentially WASTING hundreds of dollars or more. Worse, when we went back and explained the problem, they said they COULD NOT CONTROL how the matting was cut (they do not cut the matting locally). They said they just "send in the order". They did not explain why "the order" couldn't have specific instructions on how to orient the matting. Essentially, the person implied the problem COULD NOT be corrected or prevented!!! Beware.