-
February 2024 by Janet Lee
Great service and super clean customer area
-
January 2024 by Costen Merritt
I needed my clutch replaced on my Nissan Versa. Jerry and Chris were a pleasure to work with and took on my many questions over this major repair. They sent me progress photos upon request which gave me added piece of mind. Expect fair pricing and great service from this Midas location.
-
January 2024 by m tross
Midas on West Street has the best service and staff in Annapolis. They have always gone above and beyond. Providing prompt and friendly service
-
January 2024 by tom dunwoody
From the Midas web site today I accepted their offer for a $29.95 synthetic blend oil change. I was assigned a noon appointment at the West Street Annapolis Midas. When I got there the first thing I was told is that location does not have the synthetic blend. He tried to sell me the full synthetic for $80. I said no, I'd like the offer I accepted online. Then he told me that if I put the blend into my Volvo I would void the warranty. So I called Volvo service. They told me that it would not void my warranty however if I put the synthetic blend in they recommend only going 5,000 miles before a change . That is fine by me.So first the Midas web site sent me to a location that will not even honor the offer they made even though I provided accurate vehicle information when making the appointment. Then the West street location tells me something that according to Volvo just is not accurate. Bad service on both accounts.I understand that for $29.95 it is tough to make any money on this deal. They are trying to pick up new customers, which they would have if they would just be honest. Honor the deals you put on your website!
-
January 2024 by Jeff Utain
Came to Midas this afternoonIn Annapolis on West Street 1-2-2024 with 2 tires which were low on air. My light stayed on after I put air in them. After I put air in them I listened and it sounded like the valve stem was leaking. I then looked up the closet auto repair shop which was Midas. I pulled in and explained the situation to the employee behind the desk and he said we can take a look. He gave the keys to the gentleman in the shop, the tech with a beard on., and I my watched him drive my company’s SUV recklessly forward and backward then in the bay. After they looked at the car, the man behind the counter came to tell me come outside I wanna show you tires and your blinking tire light which was on. As I was just trying to understand and asked a question and the tech with the beard ( who drive the car in and working on it ) abruptly explain to me in a conversation which I did which I did not understand. They filled the tires which both had a screw and nail in them very close to the sidewall on each. The man behind the counter said the tires needs to be replaced and would not be patched. The repair order for the 2 new tires was going ti be $338.00. They did not have those tires in stock and could not do this until tomorrow. I asked if I’m ok to drive this back to my office about 30 minutes north and he said I’m OK. I contacted my office and they told me if I can drive the car go to our shop In Linthicum. I stopped by our tires repair shop which said they CAN be patched.This cost the company $60.00.Really Midas.Well Being in the -Customer service business it is very important to have first impressions and last impressions. I can be completely honest I do not trust Midas near or far it will not be using their services in the future.
-
January 2024 by Daniel Maddox
They were great
-
December 2023 by PC 2
Great place! The crew is honest and professional. Yesterday, they charged my wife $350 for minor exhaust work. While Meineke on Old Solomons Island Road wanted $2,100. Yes!!!
-
December 2023 by Joshua Paone
Everytime my wife and I have brought a car here they are rude and pushy, my wife was just got a quote for an oil change that was way more than even the dealership we used to take it to. I love Midas and all the other branches I've been to but something is not right with this one.
-
November 2023 by Scott Fisher
Can't say enough good things about my experience. Dennis and Chris were awesome. They got me in and out the same day when everyone else had at least a 2 week wait list. Brakes, rotors and oil change all done in 2 hours! This is my 2nd time here and I will now bring all of my and my family and friends business here!
-
October 2023 by Amos Brabble
My experience was great. I had an issue with a defective tire. Mechanics came up with fast solution and fixed it swiftly. Will definitely use service in the future.
-
September 2023 by S. Anne
I haven't let too many people work on my cars over the years, I was impressed with the team at Midas and how well they worked on my car.
-
July 2023 by Tc6868 Big Hurt
I great location, Jerry was very helpful and friendly and explain the issues to me in details. The shop mechanics do good work here.I’ve taken my pick here many times and the service is always done right no issues here.Service: Engine repair
-
June 2023 by Jenna Gross
The staff at this location are so friendly! I walked in with a screw in my tire and it was plugged and I was out of there within a half hour for free! Will definitely be going back for oil changes and other needs!
-
June 2023 by Rosie Cavin
Took my car to them because the yellow check engine light was on. They checked and gave me an estimate on what it would cost to get done what I needed. I made an appointment for the next morning. When I got home I did a bit of checking and figured out and that has since been confirmed that they were over charging me for parts as well as labor. Among other things they said I needed a MAP sensor, which they listed as costing $152.99 for the part and $198 for labor. I checked on the Autozone website and the same part and partnumber is exactly $45.99. I am told that is at most a 20-25 minute job for my car. I may be older, but I am not stupid. The person who checked out my car never put down a mat or anything on the floor board, so now I have greasy shoeprints on my fabric floor mats. Will never go back there. Don't like that kind of service and do not like to be taken for a ride.
-
May 2023 by Kim Downes
WOW!! I had a nail in my tire, my post lady told me to go to Midas on West St. I pulled up, within minutes they had my truck up and out!! Amazing! Thanks again, you guy's are the best. Life saver for sure!! Cheers ?Service: Tires
