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December 2023 by Victoria Wray
Crowded but they ran the long line pretty fast
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October 2023 by Delia Garcia
I just came shopping at this store and I must say the employee Tesa is sooo profesional. Nowadays its hard to see a employee asking if you need help, happily answering questions, and when my son started crying she talked to him to help me get him to calm down. We will definitely be back after today’s experience!! She needs recognition
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May 2023 by Jessica Smith
I'm obsessed with Old navy. I love them because they sell alot of basic clothing staples. If you need nice plain clothing and every year they have new styles from tees, jeans, kahkis and leggings. Go to Old navy.
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May 2023 by Heather Soisson
Always an easy and painless shopping experience. While it seems at times when I need something the most they don’t have my size (which I think that how the universe works) it’s nice to be able to run in shop and scoot out. Everything is laid out so nicely and neatly compared to other stores. Staff had always been super helpful and friendly.
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April 2023 by Dawn C.
I went there to pick up a shirt that I had ordered online, and the customer service was awful. The lead person couldn't seem to find my order. I don't know if her scanner wasn't working or what. She told me I was late to pick the item up, and I wasn't because today was the last day. Then the manager came up, and she eventually found my order. However, the manager had an attitude when she served me. No one ever apologized that it took twenty minutes to simply pick up my item. It was not a good system, and the customer service was horrible. I don't know if I will order from them again. There was no place on the website to even complain about poor customer service, and it seems like companies like Old Navy don't want to hear any complaints anymore. They simply don't care how customers are treated. I swear customer service is dead. It's pretty sad!
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April 2023 by Demi
First of all, I don't write reviews but my conscience wouldn't let me get away from this. This is by far the best Old Navy in the DC-MD-VA area. Why? Simple: They care about their customers! I come from Glen Burnie to this location. Arundel Mills is the closest ON near me but i make my way to Annapolis. Management at this location needs to be celebrated as the staff is representative of the culture. Hugo is the man!! He's truly the best. He's so patient and always willing to go the extra mile for customers. I come in quite often with returns, exchanges etc some times before closing and he never holds grudges. He happily helps me. He's the best! You won't regret coming here. They are the best.
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December 2022 by Jonathan Isett
Convenient spot in Annapolis Harbor Center. Easy returns. Plenty of selection in stock. Staff are plentiful and happy to help. The checkout line can get long during busy times but overall it’s pretty quick. All the winter gear, clothes and pants you want.
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October 2022 by John Filer
In this frenzied mad house of deals and sales, one could become lost in the madness. Made in sh!t hole countries across the globe, the clothes are surprisingly well made and hold up to the test of time. I have owned a few pairs of Old Navy shorts now going on 8 years which surprises me because I only paid $8 for them. The standards to which they hold the 12 year old child laborers is high, I tell you that! Get your first world shopping on America!
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August 2022 by Samantha Cheek
I love the service here! Everyone is so kind and willing to help!
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July 2022 by Samantha Johnson
Somehow always end up getting the same cashier when I come here. They are super funny and personable. Quite a character! Keeps me coming back lolThe store is always put together and they always have something I want
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June 2022 by MARY FUENTES
I ventured to Annapolis today and went in to Old Navy at Solomon's Island Rd today. Store was clean. Small line, but my wait was under 2 minutes. Nice experience overall.
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March 2022 by Eugenia F. Erxleben (Jeannie)
Great prices. The regulars were not at the OLD NAVY (ANNAPOLIS HARBOR) I usually go to...no hel in the Store and not very nice at Cas Register. I think it was a bad day, it was a Monday!
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January 2022 by Twanda Mason
I love ON, however this particular store was in such a disaster I couldn't find 80% of what was advertised online. The selections was minimal to say the least. Maybe I visited on the wrong day and wrong time. I will revisit this store at a later day.
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August 2021 by Jack B Riismandel
The staff/ asst manager was extremely helpful. We had a situation with the credit card and he took his time and used patience to deal with in a very professional manner. Thank you. I would highly recommend this store for being helpful and extremely patient. Thank you again,
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August 2021 by Benjamin
Staff was friendly and very helpful. Other than that, it's an Old Navy. Nothing that made it stand out otherwise.
