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March 2024 by Lorna T.
Pep Boys employee, Adrian has excellent customer service skills, very informative, and took care of with the service I asked for. This experience was truly a pleasure. Lorna Turner
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February 2024 by Joshua Rasizer
Came in with an appointment for an oil change. Told me the wait was an hour and a half. Ridiculous wait time for an oil change with an appointment.
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February 2024 by Kaylee Zuknick
Adrian and Joseph were very polite and attentive.I bought tires via tire-buyer and had them shipped to and installed here. The process was smooth and simple. Everything appears to be in working order and drives well. They left my car cleaner than they found it, so all things considered I would recommend.
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February 2024 by Danielle James
Joseph was very helpful and professional from the time I called to make an appointment to the actual appointment. He is knowledgeable and outgoing! Emmanuel , outgoing and did a great job on my brakes ! Thank you both
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February 2024 by Buddy Stonesifer
I had an appointment for tires to be installed this morning at 8am. Appointment website asks if you're dropping off the vehicle or waiting. I listed waiting because I have to be at work around 9. I called to confirm my appointment and was told they'll be ready at 8am. When I arrived, they informed me that they have a staffing issue and won't be able to get to my install for 4-5 hours.
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February 2024 by Robert Campbell
Joseph and Marcell took the time to explain the service inspection and describe the measurements of my alignment. Joseph's input caused me to upgrade my purchase to a 3 year alignment. Very professional and polite. A true value to car owners and the community. God bless them for their hard work at the end of the day.
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February 2024 by chris luckett
Faster than fast. Sent a Govt vehicle in by tow truck. Walked into the store and checked in for the service (alternator and battery). In about 15 minutes, the quote was in my agencies fleet office email. Fixed in about two hours.
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January 2024 by Ben & Diana Brewster
Trustworthy, but sometimes slow. Same day work on several occasions, and replaced all four tires for free due to bad alignment.Took our Ford Transit 350 van for tires and alignment. They were able to get me in the same day, but I had to wait most of the day. Tires wore down poorly over one year due to alignment. Took it back in after having Ford dealership heavy truck mechs do a proper alignment. PepBoys replaced all four tires with no charge, no paperwork, and a handshake.
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January 2024 by rayven blakk
Fast and good service
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January 2024 by Helen Ward
Great service with patience and kindness from Mark and everyone when I got a flat tire last summer.
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January 2024 by Georeana Fields
Very rude customer service! Called to inquire about service and was hung up on twice! Will be taking our business else where
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January 2024 by Kari Kruesi
Fast, professional, friendly, and efficient service. Sign up for their email/text message deals. 30% off an oil change is a great value. We've been bringing our cars here for years and am very pleased with Pep Boys Annapolis.
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January 2024 by Norman Lutkefedder
The Pep Boys’ staff as usual did an excellent job in arranging for & servicing our autos, and we always come to Pep Boys for our auto servicing needs !!! Thank You !!!
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January 2024 by Katy Diaz
They were quick and gave me advice on my tires. Overall great service.
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January 2024 by Nayeli Al
Thank you joseph ! You were great .Came in for an oil change and i had a low psi on one of my tires without me asking they went ahead and put air on it for me . And it only took 2 hours which was great .
