-
September 2023 by Maria Sarceno
Person who schedules appointments is extremely rude and unprofessional.
-
January 2023 by Jocelyn Anderson
Logan and crew are kind, caring and fun. I’ve seen them work with elderly to young people and everyone between. All clients are all treated with respect and courtesy. I’m grateful for PIVOT PT for their excellent service. Keep up the good work!
-
December 2022 by Bob Strunge
The therapists are all very friendly and accommodating to your specifications.I definitely feel better after every session!
-
October 2022 by Mick and Robin Walsh
I like the aqua therapy pool being one patient at a time.My therapist Logan is knowledgeable and respectful.
-
August 2022 by debra ament
professional therapists, congenial staff, enthusiastic team!
-
July 2022 by Jeremy Kilborn
These folks do a great job. Also, watching the J6 hearings...It's beginning to look a lot like Watergate!
-
June 2022 by Jeff Hurley
Please keep all receipts for any bill paid to Pivot. These Pivot heisters can't determine if they've been paid or not and won't work with you. I paid the TrICARE co-pays for all my families visit, but I'm still dealing with corporate and their TSI Collection Agency. I've provided bank records. Hours on the phone. The reps agree I have paid everything, but they can't get it to compute in their accounting system. Extortion without any guarantees!
-
May 2022 by Kathy Tomlinson
The staff is so caring! Good vibes
-
February 2022 by Garreth Fitzsimons
I have been using Pivot for 12 months and the service seriously deteriorated from when I started until now. I went back in October 2021 after a surgery for PT, and the front office staff were incompetent they deleted many appointments off the schedule for both me and my mother in law and everytime I went to pay my copay, I was told that I don't have one (which I do), now I have been sent a $400 bill with more to come 3 months after I started my rehabilitation, this will most likely be closer to a $700 at the end of it which I'm furious about because I wanted to pay up front but the staff told me that I don't have a copay. I will not be going back there because of this issue.
-
January 2022 by Tim Arnett
Therapist knows his trade well, listens great, shows true understanding and caring.
-
November 2021 by Lisa Hozey
Great PT and PTA staff that offer amazing treatment services in a convenient location. Unfortunately, the management side of things is not too good at dealing with insurance. I've had to follow up multiple times to have covered services with denied claims remain denied because of continuing to either not submit proper paperwork for care received or following up with requested information.
-
September 2021 by Margaret C.
If you are looking for a kind, friendly, caring group of physical therapists the Eastport location is not for you. I am sure their skills are good because they arrogantly make sure you know they deserve respect for their level of education. But spending time doing the work is lonely and depressing because they don't like to be with you after they have given instructions and they see you are doing the move correctly. My therapist walks away and goes to chat with the other therapists chatting about non-work topics. I feel like I'm in high school where they are the clique of mean girls.I have never had this type of complaint about any other organization but I have heard they have a reputation for being snooty and unwelcoming after you have been there a few times.I have tried everything I can think of to make my visits more enjoyable but I truly believe that the manager has been a horrible leader in bedside manners.She doesn't like people and her team has followed her style.It's a sterile,cold and lonely atmosphere.
-
May 2021 by L Switkes
Great facility. It is very clean and well equipped. The staff is professional and pleasant. Highly recommend.
-
February 2021 by Victoria Ford
The place is Fantastic and the staff are as well. They work with you at you're pace and are very kind as well. They really do help each other as well. This is my first time ever having Physical Therapy and they have made it a wonderful experience. Thanks to everyone
-
February 2021 by Nate Baker
Trish and her staff are incredible. I came in with multiple back issues and within weeks I was feeling 100% with a real plan to keep my back well. Can't recommend enough.
