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June 2023 by Alex Rodriguez
I'm normally pleased with the service at rack room. But I had a horrible experience I walked in and they never acknowledge my presence. All they did was stare at me as I walked around the store. I had a question but I felt like I was interrupting them at work.
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April 2023 by Jason Jurkowski
Didn't see nonslip shoes that I liked
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February 2023 by Jason Burns
Our very first time in this store, much less any other location. While it's not a store we've visited before, it most certainly will be one we visit in the future. They had exactly what my wife wanted, and the best thing is that they have a secret gem of a complete gentleman by the name of Clarence. Hands down they better give this man somethin. Customer service was on point, as well as his over all approach to us and other customers. Prices are reasonable and store is clean. Buuuuuut we gotta give Clarence some serious props!!
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February 2023 by Kim Silcox
prices were good.
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October 2022 by Victoria Million
They have a great assortment of shoes. It's even better when they have a sale.
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October 2022 by Tiff Cotti
I was in the mall shopping and ran over to rack room shoes because I love their shoes and the doors were locked two employees were inside two women and I pulled all the doors and yelled that it was only 640 they didn’t close for another 20 minutes why are the doors locked smh I won’t be coming back
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September 2022 by Katrina McFee
Nice deals
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June 2022 by Kaitlyn Prochazka
Doors were closed at the rack room in the mall so I called at 8:20. A woman answered the phone and I asked if this was the Annapolis mall location. She said yes. I asked if they close at 9pm. She said yes. So I approached the doors and all 4 were locked, the person at the computer at the checkout desk wouldn’t even look up. What’s up with that?
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March 2022 by Alease Blackmon
Great place ... the gentleman that assisted us wazzz really good at his job & ver-ver-very knowledgeable. Every time we go, the service us awesome ?
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February 2022 by tea har
I wish they had more of a selection for women with bigger shoe size. The lady at the register was so super nice and caring and patient with my children when they wanted to play for there own items.
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October 2021 by Carlos Reid
Rockport shoes are good
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August 2021 by Daryl Smith
I ordered a pair of shoes online the tracking said it was shipped on August 25 or so I called today find out where my packages it’s saying it’s been delivered I’ll call rack room shoes Customer Service to find out what’s going on and get a refund I did not receive a package they tell me I have to wait until the eighth because the package may appear it may be redeliver how can something be re-delivered that was already delivered according to the system
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July 2021 by Brien Ling
They were selling Crocs size 13. Last check on Amazon all sold out except UK. TOO expensive so I couldn't pull the trigger
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July 2021 by greg smith
Affordability
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May 2021 by Shalawn James
I always have a positive shopping experience at this location. Even when the particular shoe I want or need is not available in store, the staff goes out of their way to find me another option or have it shipped to me. Kudos!!
