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June 2024 by Aceius Dartan
Came to the wrong location by mistake (since there's a Walgreens on every corner), and apparently simply asking the drive-through rep to inform me what location my prescription WAS at delivered as a quadratic equation.
- First it was "not there"
- Second, it was "filled here before but not currently here" (I've never been to this location)
- Third, we asked for a manager just to get that basic information, and we received snarky attitude from the rep who was apparently offended that we were unhappy with her inability to perform her only job, and left.
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May 2024 by Tia Strayham
The manager on duty tonight was very very rude. And accussed my daughter and I of lying, which I asked her to go look at the tape. She stated we didn't push the button. I will not recommend anyone go there and I will not return until she apologizes or someone from management contacts me.
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February 2024 by pam l
firstly, for Natalie 5 stars. she assisted with my passport photo today. I appreciated her friendly and engaging personality and sticktoitiveness (when the computer acted up) during this visit.unfortunately, 5 stars would totally skew the at-a-glance rating for this location.as there was no one in the photo area or anywhere else in the store...I had to get in line to ask the one cashier to call someone for assistance (even though she looked at me several times waiting in the photography department). this is not the first time I've had to get in the queue just to get help.I've never seen the place not a mess...and today was no exception. there were piles of boxes in the photo area and in the walkways carts and a rolling shelf (with products to be returned to stock?). and oh yes, valentine balloons with weighted ribbons touching the floor, cluttering up one aisle (one woman tripped as the ribbon caught her foot). understaffed/poor management? I overheard one employee called out today (from the sounds of the conversation, it's a trend). also overheard ppl don't know what has been done by whom or needs doing/ordering. a simple task board would make that clear.
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February 2024 by Catherine E.
I visit this store almost daily because it's closest to my home. This is not my first negative review on this Walgreens and if changes aren't made it won't be my last. There have been some new employees coming and going since Covid in all departments in the store (sign of the times). This store keeps hiring young, unprofessional people that I would have never hired if I was hiring supervisor. These people have zero customer service skills and would be better off working in the back taking out the trash. Yesterday I found myself in need of a couple things so I decided to stop at Walgreens. The store wasn't very busy, so I grabbed what I needed and headed for the checkout line. I saw what I thought was an employee restocking the soda fridge upfront. She was a young African American girl with a Walgreens shirt and jacket on, with her head buried inside the fridge. So I passed her and got in line. While waiting I then heard a female voice behind me saying "Well I was in f#%$@?& line. I turned around and it was the black employee that was in the fridge a moment ago. Surprised by her language I apologized and explained myself and told her to go ahead of me. In a very nasty way she says no no go on you are already there. I insisted she go first but she refused. So I went about my business and she continued to say mean, hateful, crude, and nasty things under her breath but loud enough for me to hear. I finally had enough and turned around again and said that I bet her supervisor wouldn't like that she has on Walgreens clothes and representing the store with her mouth and attitude. She rolls her eyes and says she wasn't even talking to me. I thought best of it and decided to not continue to engage this trashy mouth and attitude and paid for my items and left. I called Bill, the store manager and reported the person to him. He apologized and said he would handle it. You'd think that would be the end but no. I have called Bill multiple times for similar issues and he always responds with an apology and how he will take care of it. But things aren't getting better they're getting worse. A little advice for Bill.....stop going to DC and Baltimore to hire street trash. I've just about reached my breaking point with this store, and the treatment I receive when spending my hard earned money in there. The employees that have been there forever are awesome (ie: Gary and Kimberly), and a couple others I just don't know their names. They are awesome. They are older with common sense and decency that these young black girls have no concept of. Get with it Walgreens on Taylor Avenue in Annapolis, or you are going to lose a valuable customer.
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January 2024 by Stephanie Hoffman
I’ve never had a better experience at a pharmacy than here. The staff are so helpful and you can actually get through when you call. I couldn’t recommend this pharmacy more.
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January 2024 by Stephanie B
I’ve never had a better experience at a pharmacy than here. The staff are so helpful and you can actually get through when you call. I couldn’t recommend this pharmacy more.
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December 2023 by Sharon
Always expensive, friendly customer service
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October 2023 by Catherine Elkins
I have nothing but problems with this pharmacy. The girls that work the counter are the rudest people I have ever dealt with. They aren’t only rude in person but when I Finally get through on the phone they are very rude and disrespectful. I’m taking my business elsewhere.
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August 2023 by Miss Bunnie
Went to get meds and was greeted by such a rude lady in the pharmacy 7/29/2023.Customer service sucks these days.
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July 2023 by chelsie yingling
My mom has been waiting over 24 hrs for͏ medication to help her COVID.
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July 2023 by Aaron Hankey
Love the staff
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June 2023 by Michelle
Walgreens pharmacy has some of the rudest people I’ve ever dealt with. Also extremely slow. Filled my prescription incorrectly. I verified with doctor he sent it correctly. I’ve been trying to call and no answer. Going elsewhere.
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May 2023 by TheRollslapper
It took 45 minutes to get my "scheduled" vaccine.
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January 2023 by laura ferry
Rite Aid was better in every way. So sorry Walgreens took it over.
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December 2022 by M. McGrordy
The pharmacy hours are now Monday - Friday 9:00 - 5:30 pm which means that people who work typical business hours or who work out of town or who can't get to the pharmacy on their lunch break, can no longer use this pharmacy. AND... They just now announced that they will take a "Meal Break" for a half hour at lunch time. We now need to move all of my family's prescriptions to a pharmacy with hours that accommodates working folks. Times must be tough for Walgreens.
