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January 2024 by Russell Latimer
Excellent people. Excellent price. Very nice to deal with. ?❤️?
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March 2023 by El Alaoui
This place is amazing the staff is great all the girls are very friendly and they are very professional. I came to get a watch battery and I end up buying lot of great things with such a great price. Highly recommend this place.Especially thanks to mimi.
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March 2023 by Chinwe Nwosu
Terrible customer service, they lost part of my watch and blamed me for it. I just went to get my battery changed and they put the back of the watch on incorrectly and tried to tell me that it was correct. Now the back of the watch just continues to spin around. The girl who was helping me had an attitude the entire time. She was mostly on her phone and when she spoke to me she did so in a condescending manner. Don’t go here!
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March 2023 by Lincoln Davis
I brought my watch here to have a link removed from the bracelet. The worker used Invicta tools on my Citizen watch (which they are supposed to be an authorized dealer for) and ended up heavily damaging the links. When they put it back together they left the tube off of the pin and it fell out. Now i have to send it to Citizen for warranty repairs.
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March 2023 by Daniel Bennett
I went to get a new battery. First the salesmen told me it would take almost 20mins. I knew that wasn’t true because I used to change batteries. No biggie. I waited for him. Then upon returning my watch I noticed there were some scratches from the tool he used. He thought I was lying, took my watch and cleaned it. Then says “oh I see the scratch” and proceeds like nothing was wrong. Not good customer service.
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March 2022 by Sabree Ghani
I am very disappointed in my first and last experience with this place. I bought my wife some $3000 earrings for Christmas and she didn’t want them because she felt they were too expensive so I tried to return them four days later. An employee inspected them and said it was policy that she couldn’t take them back. I put them in my safe and then the finance company called and said to take them back to Ruby and they would take them back. When I went back, Ruby opened the box and now mysteriously they are damaged. The box had never been opened after the Ruby employee inspected them. The diamond was sitting right in the box. Something funny is going on with this place. So of course now I’m stuck with this cheap jewelry. Very unhappy but they will wish they picked someone else to play with.
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March 2022 by James Ellis
Had a watch band replaced, took 15 minutes wanted to charge me $53! When I said that was ridiculous they dropped the price to $35.
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March 2022 by Jason Roberts (jbird47)
really nice store with great jewelry and employees
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March 2022 by Joel Bonilla
Best place to shop for gold or diamond in all Annapolis mall
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March 2022 by Tiquelia Carr
What a wonderful group of women. I always leave happy and satisfied with every purchase. I will continue to return. Thank you so much ?