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March 2024 by Daniel Wise (Ditty's World)
If I could give no star's i would, initially the first guy bought the wrong windshield ok no worries, a week later the day of my 2nd appt they call me & say the windshield got cracked in transport, now im irritated on to my 3rd appt which is now almost 3 weeks later, I ended up using this company called Automotive concept in glen burnie md, called them Thursday afternoon had my new windshield installed Friday morning not even a whole day problem solved, & the funny part no one ever reached out from safelite to see if I still needed a windshield, total joke of a company don't waste your time or hard earned money we all deserve better service then that.
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March 2024 by Kim Randall
You would think a place like this would have more than one single technician to replace windshields at other locations apparently not as I got a call this morning to reschedule an appointment due to their driver being out and stating we would now have to bring the truck in to them with no other option the then removed the discount code used when making the original appointment to try and overcharge for an already promised price I was able to find another windshield company who came in today same day and replaced my windshield for cheaper I would never recommend Safelite your better off finding somewhere else that will actually get the work done
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March 2024 by James
This location will try and scam you into replacing your windshield when it can actually be repaired. I scheduled an appointment to have a small track repaired in my windshield. When I arrived, they told me I'd have to replace the whole windshield, and said I'd have to schedule another appointment. They refused to even look at my windshield! I called the Columbia Safelight, and they came to my office and repaired my windshield. Never go to the Annapolis Safelight, the trip to Columbia is worth it not to get scammed.
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March 2024 by QuisutDeus. mpc
Get your price quote online. The personnel in the office at the brick and mortar facilities try to charge more than online, and don't include the special offers that are offered online, such as free wiper blades and wiper blade calibration.
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March 2024 by J
I made my reservation online, and the day came, and they canceled and told me it would be the next day. The next day was waiting and still no call no sho. I think they finally called on Monday and said wed. Buddy did a good job. The lack of communication ticked me off a little bit, ok bye
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March 2024 by charles garrett
Terrible customer service…I might as well have been doing business with a tree
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March 2024 by jane andraka
so easy to schedule windshield replacement and got it done while i waited. they took my insurance and i had no hassles
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February 2024 by Ryan Monahan
Have a company truck that needed a new windshield. Called them to setup the appointment, showed up three days later and had me in and out in 40 minutes. Amazingly fast, clean work! Highly recommend!
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February 2024 by Kia kia30
First impression is an ABSOLUTELY NEGATIVE one. My appointment was canceled/rescheduled to another location without my knowledge. I am here at location that I scheduled for and the receptionist is totally acting as if I am the problem!!!!I can't understand how/why people accept jobs that they are not happy to be there!!!!THIS IS NOT MY FAULTIf incompetent staff are hired...the consumer shouldn't be responsible for thier behavior
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February 2024 by Vote Hope
The work was great. The fact I picked up my car and it smells like cigarettes is not.
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February 2024 by Tracy
Replaced windshield just fine but wipers were off so I had to go in and a tech fixed it on the spot.
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January 2024 by DragShotKing 777
Had issues for the past few weeks with back window and windshield on my vehicle. Best service I've ever had, and add attention to detail. Best crew ever.
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December 2023 by John Vetter
Absolute garbage. Third time dealing with/attempting to deal with. They “repaired” a chip in my windshield. The work was improperly done and 2 months later, without even driving the vehicle, it got cold and that chip turned into spiderweb like cracks throughout the whole windshield. Do yourself a favor and use any other company
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October 2023 by Sarah Petsky
I drive approximately 4k highway miles a month and am in for a windshield repair twice a year due to debris. The service needs to be performed in shop due to cameras and the service takes 2-3 hrs. I’ve used this location many times with no problem but my most recent time was the last time. I rented a car to be able to visit customers in Northern VA and left my car early for a 9am appointment. Later in the day I got a call that the windshield they had for me was scratched and I would need to reschedule. I rescheduled for the following Thursday at 8am. When I didn’t get a confirmation communication I tried calling but couldn’t reach a live person. I then called my insurance company which is run by Safelite solutions and was told there was no appointment. I filed a complaint and was told someone would call me but no one called. Safelite is the only option for insurance coverage so I moved to the Glen Burnie location and am now waiting for 2-3hrs for my car to be completed. The Annapolis location is unfriendly and incompetent I would avoid if possible.
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October 2023 by Steven “DROP ZONE” Davis
Absolutely disgusted…. FIRST APPOINTMENT Came out put a windshield in my jeep…. Leaked… set up another appointment (2nd appointment)and they looked at it and couldn’t do anything NOW FOR #3 appointment…930am appointment DIDN’T TAKE THE JEEP IN UNTIL 1030am… then get the Jeep home after they “fixed it” and there is a chip where the leaks were (obviously slopped it together) and the internal camera is covered… so I have to take MY TIME AGAIN TO GET IT FIXED A FOURTH TIME…. Absolutely ridiculous…. AND THEY COULD NOT CARE LESS…. At what point do I get money back because obviously a windshield installer (ONE JOB!!! Just one JOB) doesn’t know how to install windshields correctly…
