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November 2023 by dell harris
This was my first experience with Sheehy, and they were very thorough and professional, and just all around pleasant. I worked with Jason in the service department, and the entire team just proved to be very efficient as well. I'll definitely stick with them. Best of all, they were HONEST!
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November 2023 by Chikere Harrison
Ricky, my salesperson at Sheehy Lexus of Annapolis , truly stood out with his expertise and dedication. He demonstrated an in-depth knowledge of the vehicles, patiently answered all my questions, and guided me through the entire car-buying process. Ricky's friendly demeanor and genuine interest in meeting my family and I needs made the experience enjoyable. His professionalism and commitment to customer satisfaction make him an asset to the dealership. If you're looking for a top-notch salesperson, ask for Ricky—he goes the extra mile to make sure you are getting the vehicle your want and deserve! We will be back to purchase my husband’s vehicle next !
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November 2023 by Lisa Harvey
I have always loved the service I received from Lexus of Annapolis, especially my favorite service advisor, Joe P, but now realize more than ever how awesome he was to deal with now that I purchased another brand of luxury car and am dealing with a service team that is absolutely horrible.Joe’s follow-up, friendly mannerisms and professionalism are unmatched.I must also add, the entire team at Lexus of Annapolis is top notch!
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November 2023 by AVELINO BROOKS
Customer service is excellent along with communication. One constant negative is your car wash is constantly broken. Your loaner vehicles are constantly inadequate. I.E. cleanliness needs more attention, window cleanliness. You definitely wouldn't want your General Manager to ride in a vehicle not perfectly clean. First impressions also determines future visits from customers.
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November 2023 by Cynthia Guillen
I recently had the pleasure of visiting Sheehy Lexus, and I must say, the experience was exceptional from start to finish. The customer service provided by their staff was truly outstanding.The employees at Sheehy Lexus are not only knowledgeable about their products and services but also incredibly friendly.One of the standout features of Sheehy Lexus is their on-site cafe. Additionally, the availability of workstations allowed me to continue working while waiting for my car to be serviced.Another aspect that impressed me was the transparent and quick checkout process. Sheehy Lexus ensures that there are no surprises when it comes to billing and finalizing paperwork. The staff was efficient in handling the necessary paperwork, making the process smooth and hassle-free.Overall, I highly recommend Sheehy Lexus for their excellent customer service, knowledgeable and friendly staff, as well as their convenient amenities. Whether you're in the market for a new vehicle or require servicing for your current one, Sheehy Lexus is the place to go. You won't be disappointed!
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November 2023 by Alex Tyree
My experience with the establishment was phenomenal. It was a luxury 5 star experience that I checked into when I dropped my vehicle off and it was that plus more when I returned to pick my vehicle up. The cost of the work completed was very reasonable, and the care of my vehicle was taken to the highest upmost degree. The loaner car cleanliness was phenomenal and the turnaround for service were completed was excellent. The service advisor named Jason was a blast to deal with and will recommend him to any and all of the family and friends that I have with Lexus/Toyota products.
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November 2023 by Elouise Pierce
I had a great experience at Sheehy Lexus of Annapolis from the time I walked in the door to test drive the vehicle I purchased until the time I signed all the documents and left out the door with the vehicle. Kimberly is an outstanding sales person. She has an upbeat and friendly personality. I will be doing business with this dealership again in the future for my next vehicle. I would also recommend them to my family and friends.Thank you Sheehy Lexus of Annapolis.
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October 2023 by LaKeshia LaKeshia
I was impressed with the service that I received. Everyone was professional and polite. And Mr. King, well let’s just say he’s is the man. My salesman Ricky, was amazing. When I say his customer service is off the charts. And I had a long test drive to feel the performance of the vehicle. Ricky went far and beyond for me. And made me feel like it wasn’t just about selling a vehicle. That it was about me and what I wanted. It’s always going to be Sheehy Lexus of Annapolis for me. Hands down thee absolute best experience I have ever had at any dealership. Mrs. Barbra, in finance, is another hands down for me. She is outstanding with excellent customer service. She explained everything on a level of the customer understanding their contract. The entire establishment was spotless. Bathrooms was like being at home. I am impressed with my full experience at Lexus Annapolis.
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September 2023 by Sarah Sealey
Nate Selby my sales person was excellent to work with and I highly recommend him to anyone looking to purchase a Lexus at Sheehy of Annapolis. In addition, the sales management team was friendly, not overly pushy or aggressive and answered all of my questions. Negotiated a fair deal that I was satisfied with. The entire experience was pleasant.
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September 2023 by Gina Calvert
My Sheehy Lexus buying experience was EXCELLENT. Sales staff was professional, courteous and efficient. Finance was great and they didnt try to oversell on the extras. I will definitely be back for future needs. Well done and thank you!
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September 2023 by Claudia Eaton
One of the best car buying experiences I have ever had!! Cannot say enough good things about my salesperson, Jayne Adams, and the entire sales team at Sheehy Lexus. Their customer service is exceptional!!
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September 2023 by Wandra Stone
My service with Sheehy Lexus was outstanding. My advisor, Karen was top notch. She made sure I knew every detail about what was going on, how long it will be and when it was ready. I was given a rental car, almost wanted to trade mine in. She assured me that I would be taken care of. I appreciate her telling me what was done to my car and what was needed in the future (soon, not right this minute)Service was great, very attentive to customers
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September 2023 by Matt Chapman
I ended up not buying my car here, but that is my fault as I took too long and someone else snapped it up. Even so, I have to write how amazing this dealership is!!! Ricky and Matt made my car buying process easy and enjoyable. Who says that...right! I cannot say enough about Lexus Annapolis' service. Top notch across the board. And Doug, thanks for the chat, you helped me understand and appreciate the Lexus brand and service even more! First-class service in every way!!! Thanks!
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September 2023 by Michaela Cousins
Over the weekend we went to the dealership to solely look at the inventory in person and drove home in a New 2024 Lexus straight from the showroom! That’s says a lot.As soon as we got out of the car we were always greeted by the staff, who were all so extremely helpful and kind.There was one salesman who stood out - George. George went above and beyond. Helping us get the car of our dreams!!! Unbelievable! From the time he first spoke to us, to the time we left the dealership, he addressed every concern and answered every question we had and made the car buying process so easy. I have bought cars in the past, but this experience was one to remember, in that the process was so seamless. I would 1000% recommend this dealership to anyone in the car buying process.
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August 2023 by Mab M.
Sheehy Lexus of Annapolis Service Dept. is OUTSTANDING! The moment you enter the service bay, the A#1 service begins. I've been dealing with this company for many, many years and cars, and they never disappoint. KAREN FARINA was the main reason that I had EXEMPLARY SERVICE. She is professional, knowledgeable, authentic, personable, caring and so much more. She made sure that I totally understood what was going on , what had to be done, and kept me informed every step of the way. Whatever I needed she was readily available to make sure it was a smooth process and I didn't have any difficulties in the process. I can't say enough about her. I've had some good ones over the years, but by far she is the ABSOLUTE BEST. She is quite an asset to your establishment. She gives true meaning to "Customer service is number one."
