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November 2025 by Cari Nichols
This location is super convenient for me but I will be canceling my membership because I’m frustrated of the older gentleman who works there who hovers. I come almost everyday but he always comes up and covers the scanner like I don’t know the drill by now. He never offers to wash my rims even if people ahead of me get their rims cleaned. He just makes a point to rush over and cover it every time. I’ve literally never jammed the machine up or anything like that. Very bizarre.
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November 2025 by Samuel Stotler
Touch free car wash is a rip off. Paid for the medium package and the was didn’t give me half the stuff on the list. Go to many of the other in the area.
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October 2025 by Michaell Miller
Great trade in value
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August 2025 by C H P
I had a small issue with one of the machines and the folks contacted me right away. Great customer service.
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August 2025 by Jeanne Nardi
We love this touch-free car wash! We have memberships for both our cars and come multiple times a week. The staff is always friendly and helpful. Highly recommend!
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June 2025 by Mike Lohsl
Great wash — great service!!!
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June 2025 by Sarah Freerks
Our first time coming to this car wash. The touch less wash was really convenient and worked well. Made our car nice and shiny! The staff was amazing and despite the unbearable heat, a super friendly gentleman offered to give us a little extra service and scrubbed our car. We live closer to the Crofton location, however we will be visiting both locations again! Thank you for the great experience :)
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April 2025 by CLEARLYaGENIUS Genius
You can do it yourself or go through auto-wash. At the auto-wash the attendant will offer to wash your tires for you prior to entering the wash. The wash is brushless. They have vacuums some with freshener sprays, some with carpet cleaning options. The carwash as a whole is clean. The car wash offers a monthly membership for those looking for that. I believe it's also 24 hours not sure if there is an attendant there in the later hours--I myself haven't gone after 930 - 10 pm.
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April 2025 by John Williams
Staff was very helpful, reasonable cost, overall very good
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February 2025 by craig kellstrom
Using self-wash bay for first time was not user friendly. Went looking for attendant who eventually showed up. Said he couldn’t reset the timer for 5 minutes and suggested I put another $5 in to restart. More explicit directions could possibly help future first time users.
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February 2025 by Youssef Abdelrahman
the best
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January 2025 by courtney dupree
expensive and horrible job
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January 2025 by STIXX FIXX
I go here all the time it's a great place I like the new card readers but I'm not a thrilled with their new pricing plan it always shuts off too soon I'd prefer if it just ran until I was done using it it cuts off at $16 and it does this weird thing like 20 seconds at a time when it comes towards the end so you really don't know how much time or where you're at
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January 2025 by Chase Burnett
⭐⭐⭐⭐⭐
I recently visited WaterWorks in Annapolis, Maryland, and I have to say, it was one of the most incredible customer service experiences I’ve ever had. I was fortunate to be helped by Alicia and Michelle, who went above and beyond to turn my day around.
When I arrived, I was feeling pretty overwhelmed and having a rough day, but Alicia and Michelle completely changed that. From the moment I walked in, they were warm, welcoming, and genuinely attentive. They didn’t just show me the products I needed—they took the time to really understand my concerns and guide me through the best options. Their knowledge of the products was impressive, and they made sure I felt confident in the choices I was making.
What stood out the most was how personal and caring their service was. They didn’t just treat me like another customer—they treated me like a friend. They came over multiple times to check in, answer my questions, and make sure I was completely satisfied with everything. Their positive energy and genuine kindness made such a huge difference for me.
In today’s world, it’s rare to find staff who not only excel at their jobs but also truly care about the people they’re helping. Alicia and Michelle embody everything you could hope for in customer service—they’re knowledgeable, kind, and go out of their way to make your experience exceptional.
WaterWorks is lucky to have such incredible employees, and I can’t thank Alicia and Michelle enough for making my visit so memorable. I left feeling not only taken care of but also uplifted. I’ll absolutely be coming back, and I highly recommend WaterWorks in Annapolis to anyone looking for top-notch service and expertise.
Thank you again, Alicia and Michelle—you are the best!
I had the pleasure of visiting Waterworks again today, and just like my last visit, the experience was nothing short of exceptional. This time, I was fortunate to be helped by Jeremy and Fred, two individuals who truly embody the spirit of outstanding customer service.
Fred is an absolute gem. He’s been a staple at Waterworks for quite some time, and his dedication to helping everyone who walks through the door is unmatched. You can see how much he genuinely cares about each customer, and his warm demeanor makes every interaction a delight. Whether you’re a first-timer or a regular like me, Fred treats you like family.
Jeremy, on the other hand, is newer to the team but already making an incredible impression. From the moment I walked in, he approached me with enthusiasm and a genuine willingness to help. What struck me most about Jeremy was how he didn’t just assist me with the task at hand—he made a connection. In just a short amount of time, he transformed from being simply an employee to someone who felt like a friend. That level of care and attentiveness is rare these days.
While the process I needed help with was straightforward, life isn’t always so simple. Moments like these remind me why I always choose Waterworks. It’s not just the products or services that make this place a staple of Annapolis—it’s the people. People like Fred and Jeremy, who go above and beyond to create an environment that’s welcoming, supportive, and genuinely enjoyable.
Waterworks isn’t just a business; it’s a place where people truly care about their community. I can’t recommend them enough, and I’ll continue to return because of individuals like Fred, Jeremy, and the rest of the amazing team. Thank you for making a simple errand feel so uplifting and special!
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December 2024 by Cody Thayer
I had a coupon from 10 years ago and the owner went out of his way to allow me to use it. Such great service and great quality. My car is still shinning from the wash. Highly recommend.
