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January 2024 by Daniel Maddox
My experience at this T-mobile couldn't have been any better
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November 2023 by Nicolai Cauchy
Super friendly welcome, they even opened the door for us 8 minutes BEFORE the official opening time!The service we got was respectful, courteous, and remarkably efficient, going so far as checking whether any better promos were available.The store is super clean and well sticked with every device anyone might want from T-Mobile.ABSOLUTELY FANTASTIC, THANK YOU ??
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November 2023 by Steve Carr
The worst customer service I have ever seen. Rude. Bored. Apathetic. Give false info. Don’t know what they’re doing and don’t care. They give you a giant runaround every time. AND, they will make you wait a long time before the lousy service. After 24 years with Sprint, I am changing providers.
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September 2023 by L Murphy
Popped into T Mobile Riva Festival Center to activate a new iPad. My sister was with me, and the team member assisting us, Travis, asked her about her current carrier and plan. Travis was able to add her to my family plan, saving her $700 per year! That’s Hugh. There was a bit of a wrinkle in the process, nothing to do with T Mobile, and we had to extend the transition into another day. Travis gave us his personal phone number and stayed on top of the process to the very end. This kind of customer service is outstanding and the reason we remain satisfied T Mobile customers.
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September 2023 by Julia Ramallosa
Kayce was amazing help! He helped save us $1000 on getting my husband a new phone. My husband’s phone was slightly functioning but the touchscreen wasn’t working very well and our phone calls kept dropping. His phone was ooooold. Samsung galaxy s10. So it wasn’t a mystery to us as to why this was all happening.So we came in and met with kayce and we were ready to pony up some money for a phone, case, etc. his phone wasn’t worth trading in since the screen was cracked in a few places and wasn’t working well. Then kayce told us to make a claim with insurance, get a new s10 then come back in to trade it (since it would be worth $800) and get the new galaxy for wayyyyyy cheaper bc of the trade in. And we were like brilliant!! So we did exactly that and we all lived happily ever after
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July 2023 by Kaitlyn Dingle
Joe and his team were very helpful with my phone upgrade. They were very patient and stayed after the store was closed to get the issue resolved. I highly recommend this location.
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July 2023 by Teresa Huffman
I have been a Sprint customer since 2000. About a month ago I started having problems with my phone . Everything changed, my apps were all rearranged, had a mysterious my mail app apear with ads I could not deleteand old emails I know I deleted acouple of years ago. I could not send emails . was extremely frustrated. I met Kayce Davis and went over everything with him. He was courteous and determined to fix my phone he went over evey app and there was one lurking in the background that caused the problems. I left the store feeling how lucky I was to have him work out the problem.I would definately recommend you ask for Kayce he is the best.
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June 2023 by Max Rahimi
This is the worst T-Mobile store you can be at. It is full of careless unprofessional store reps that have no idea what they are doing. There is no manager in the store either to solve problems. Shame on these guys.
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January 2023 by Doug Aisquith
Kevin at T mobile was amazing!! He was so patient, he walked me through 3 different options, explained everything with great details. Also just a very cool attitude and vibe. Thanks again for your help. His manager was good too, helped Kevin with a minor issue.
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January 2023 by A
Received pretty terrible service from a guy who looked bothered the whole interaction of trying to purchase a new phone. After asking a simple question of "Is it in stock", the guy took it upon himself to get the phone from the back and start ringing it up on my account, never even came back to where I was standing to say "yes, we have it in stock, is this what you want?"After feeling forced to purchase the phone, I asked about a screen protector and case, to which he said that phone had no accessories. It was honestly not my first choice for a phone to begin with, and I really feel like he chose it for me. Then to find out I have to carry it around unprotected until I can order a screen protector and case and then wait to have it delivered was pretty upsetting. I hated my experience with this guy and next time I will go to the Annapolis Mall location in hopes for better customer service.
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December 2022 by Bruce Middleton
William is such a tool of customer service rep. He's half knowledge and making up his own rules is dangerous to the customers. Tmobile almost lost me as a customer after 12 years because of this tool and his fellow stooges. I'd recommend people to stay away from this store. You'd end up being disappointed. Such a circus of a store.
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December 2022 by Mr Bash. Thor .
It's a nice Tmoble. They fired all of the really good technicians they had working there. No one there can fix your phone or help you with any issues with your phone now. Alot of people are very disturb by the firing of all the really good techs they had working at this specific branch in Annapolis. "Greed, is terrible thing."
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October 2022 by C H P
Spoke with Dan at the Festival location and was told that they could not close out the account. I had the equipment and was told by customer service to come into the corporate location because they could not verify my account because they did not have my correct email address.I asked to speak with the store manager, Mark. The first question that Mark asked me was did I have the charger.Now, I'm not going to say that I received disparate treatment based on race but I will say that your team needs to be retrained in the proper way to close out accounts and to work with customers.Poor leadership is reflected downward to your staff. My old manager used to tell me, if you can't fire people up to do the right thing then you need to fire them.
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October 2022 by H B.
Spoke with Dan at the Festival location and was told that they could not close out the account. I had the equipment and was told by customer service to come into the corporate location because they could not verify my account because they did not have my correct email address. I asked to speak with the store manager, Mark. The first question that Mark asked me was did I have the charger. Now, I'm not going to say that I received disparate treatment based on race but I will say that your team needs to be retained in the proper way to close out accounts and to work with customers. Poor leadership is reflected downward to your staff. My old manager used to tell me, if you can't fire people up to do the right thing then you need to fire them.
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September 2022 by Jerry Jankowski
We had an online issue getting our new phone activated. 4-5 hours and no results. They even somehow swapped phone numbers with my wife's phone , then deactivated hers which had no issues.We drove to the Annapolis Forest Plaza location.Dan greeted us, was polite and pleasant, AND resolved the matter in MINUTES!!!!.As his manager said " Dan is the man"....he certainly is...