The Mattress Store

Most Recent Comments

• December 2023 by Kenneth A.
  What a super experience working with Margaret! Very professional and knowledgable! The store is bright, inviting and fully stocked. I would recommend her to anyone who asks.
• January 2023 by C&D Jennings
  The new owners are well versed salespeople, especially for up-selling. Products are fine, but the service after sale is despicable. We bought a mattress with an adjustable base that went bad after three months. The base is guaranteed but when the store was called and told of problem, the owner's response was poor, with the conclusion of: we were on our own to get it fixed." Go somewhere else to buy your mattress.
• October 2022 by doris morningstar
  I have visited a few mattress stores in the area and nothing compares to the service and selection you get from Mattress Store. The staff is highly knowledgeable and friendly. Also, they won't crack your head on price. I would highly recommend!
• February 2022 by Notta Name
  Wow, what a great place! They patiently helped me pick out the perfect $699 locally-made mattress. But was Christmastime and there was a mix-up, which didn’t inconvenience me at all. Still, they felt so badly that they ended up delivering a huge upgrade - a $1200 double-sided Serta! For the first time in my life, I feel like I’m on a luxury hotel bed at home! I couldn’t recommend this family-owned business more!!
• October 2021 by Phoebe Wyatt
  Nicole went above and beyond helping me and my boyfriend pick out our new mattress. She quickly picked up on what kind of mattresses we were liking the most and gave us multiple options at different price points and delivery availability. I’ve never been so happy to spend money at a mattress store. She even was able to get the mattress to us earlier than anticipated and relayed the information to us so fast! Delivery was so quick and painless and they even offered to take out the old mattress for us if we had one. If I ever need to buy a mattress again this is where I’ll be going. Update to 3 weeks later and the mattress is just as comfortable and dreamy as it was when I first sat on it. Ask for Nicole, you won’t be disappointed, she is amazing.
• September 2021 by Garland Jeffrey Gay
  The Sleep Match Computer really works! And Ms Lucy Thompson is the best - very helpful and focused on what I needed and wanted. Excellent customer service!
• May 2021 by Brett Y.
  I bought a flip mattress from them and I love it. It is very tough to find Flip mattresses these days. And they do deliver to DC!
• March 2021 by Alan Hansen
  Great and friendly service, knowledgeable an honest. It was a pleasure doing business with Margaret and we can’t wait for delivery and set up!
• December 2020 by Jason W.
  Great customer service, family owned, free delivery, also took old mattress. Will be back again!! Margaret was very helpful.
• November 2020 by Sue Cook
  If I could more than 5 Stars I would! I flew into Anapolis to move my dad into Assisted Living where he really needs to be. We had to really narrow down what he could take to his new, tiny little space. His existing king size bed wasn't going to fit and we had 36 hours to get a new bed delivered . Margaret worked her magic and guided us through the choice sight unseen and got it delivered so my dad had a wonderful new bed for his new chapter. From the minute he laid down he sighed and said he loved it. Thank you so much Margaret! You're a miracle worker! I can't recommend Mattress Store enough. If you're in the market for a mattress - look no further! Margaret at The Mattress Store in Annapolis - You can't go wrong!
• September 2020 by K K.
  Great customer service and free local delivery. They saved us when Wayfair wasn't able to fulfill a bed order. We will be back in the future when we need a new bed.
• July 2020 by amy ryan
  Margaret and Danny were professional and knowledgeable. Within five minutes we felt like we were with family. There was absolutely no pressure to buy. All of our questions were answered thoroughly. A mattress is not a cheap investment nor one that is made on a regular basis so we were appreciative of the information provided and the "no rush" atmosphere. I would not hesitate to recommend The Mattress Store in the future. And We were happy to support an Annapolis small business.
• May 2020 by Jasmine Howard
  The customer service is impeccable! The staff is professional, knowledgeable and super kind. Our master bedroom mattress is currently 8 years old and is great condition. We purchase our high quality pillows from there every few years and each time I’m impressed with the quality of service. The selection ranges from your mediocre guest bedroom mattress to high end, high quality mattresses. My entire family has bought a mattress or two from The Mattress Store because of how highly we have spoken of our experiences there. Cheers to you Mattress Store!
• February 2020 by Scott S.
  Great selection , really nice sales people , not pushy Best prices in town by far , very patient , delivery folks efficient
• April 2019 by Lewis Oates
  On February 25, 2019, I paid in full for a bed, a mattress, and delivery/setup from The Mattress Store as a first time customer. My total was $2,555.88. Miss Dianne provided me with excellent customer service while helping me in picking out a mattress for the bed I was ordering. Miss Dianne was personable, knowledgeable about the mattresses the store offered, she was all world. I was told that my order should take 2-4 weeks to arrive, my invoice estimated 3-4 weeks. A month passes by and I have not yet heard any updates from the store regarding my order. I call the store and end up speaking with the storeowner who looks my information up in the system. She proceeds to tell me that she doesn't know where my order is or what the hold up is as far as it not being received yet so delivery could be scheduled. Red flag. She says she will give the manufacturer of the bed a call to see what is going on. We get off the phone and I never hear back from her as to what's going on with my order. Horrible customer service. I end up having to call the store back again after giving them another week and it turns out my bed should be arriving shortly and we can schedule delivery now. Fast forward to today. It is now April 15, 2019 and I still do not have all of what I paid for. Delivery and setup were supposed to be completed today but that was a failure due to the wrong size slats being sent with my order. I paid over $100 for delivery, scheduled time off from work to be present for delivery/setup and the delivery staff arrives with the wrong materials needed for setup. How ridiculously unprofessional and a total waste of time. When speaking with the owner of this store, she suggested having the delivery staff go to the nearest Home Depot to buy some wood planks to use as a substitute for the wrong size slats that were delivered as part of my bed setup. That “solution” was totally unacceptable because the warranty information on the back of my invoice states that “It is imperative that the center support system (under your mattress set) complies with current warranty requirements…It is your responsibility to provide the correct support system. We stress this because it will VOID your warranty.” Why would the storeowner propose a “solution”, even a “temporary” one, which could possibly cause my warranty to be voided by using materials that are not officially a part of the bed set to support the mattress? It makes absolutely no sense. I communicate to the storeowner that her proposed “solution” is no good, I simply want what I have paid for. She then tells me that she's going to place a “rush” order to get the slats to me in 7-10 days. All I have really received from the storeowner so far are poor customer service, empty words and hollow apologies. Courtesy of The Mattress Store I am still without a bed in my new home. I spent my hard-earned money on these items and have not gotten my money's worth at all so far. I have never felt so disrespected in my life. I would not wish this kind of poor treatment on anyone because this is just bad business. I initially chose to purchase a bed and mattress from The Mattress Store because of the good reviews I read about the store and the smoothness of their delivery process and have been nothing but disappointed with how things have transpired and been handled so far. I now fully question the validity of any positive review given to this store. I will never do business with The Mattress Store again. I would never recommend The Mattress Store to anybody. I caution ALL buyers to BEWARE when dealing with this business.