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January 2024 by David Srebnik
Outstanding personal service from Maia, Angel and Sophie. Highly recommended.
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January 2024 by Jose Miura
I called about shipping a mattress. The young lady who picked up the phone said she needed dimensions and hurried me off the phone because she had two other people in line. She said she would call me back but did not.After waiting about an hour, I called back and spoke to the same person. She acted like she never promised to call me back. I gave her the mattress dimensions, but she said it was too big (even though it's a twin size). When I asked if they simply do not ship mattresses at all, she answered like ChatGPT would -- evasively while pretending to actually answer the question.Overall, the poor communication and lack of follow-through made this a 1-star experience.
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October 2023 by Richard Mason
Five gold stars are not enough. Every time I come in the place is being run so well, staff work tirelessly, processing everyone’s various needs swiftly and professionally. I probably go too much (guilty Amazon procrastinator) but even I am treated with kindness and good attention every time! I couldn’t possibly say enough good things about the people working there especially to Maia who is truly lovely and a smiths fan. She is great to see and I will stick with her and UPS always=>
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July 2023 by Alycia Roberson
They charge a $3 service fee to print. It is not self service. Expensive if you just need to print a couple pages that are 8.5X11.Just go to Office Depot for printing needs.
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July 2023 by Ian Smith
Best UPS store I’ve been to, staff is always helpful.
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June 2023 by JT F
Angel at this UPS store went above and beyond to help her customers today - friendly and patient. Highly recommended!
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April 2023 by Dianne Grimes
Thank you angel for your time and expertise! I really appreciate you. ❣️Dianne
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April 2023 by Christine
Unfortunately I cannot recall their names, but two young women working at the counter were above-and-beyond extremely helpful to me. UPS was unable to send an international parcel I had at that location, but these women offered to drive the package to a location that would for me. So kind!
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April 2023 by Sally VanZandt
Staff is always very friendly, fast, and good. Packages get handled accurately and with care.
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December 2022 by Penny W.
We have not had a lot of interactions with this store until we needed to solve a a Christmas Gift dilemma and get a picture printed. Good service, polite and helpful staff and the cherished picture was the result which will bring us back again. Based on our wait and that of those arriving after, the shop is understaffed. It may be the season rather than the norm but it's something that can create problems. Kudos to the unflappably cheerful and competent staff.
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December 2022 by Zen
Excellent customer service experience every time. Maia goes above and beyond - a consummate professional.
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November 2022 by Rachel Holmes
This is an awesome UPS Store - friendly and efficient team and an easy in and out. Even my toddler enjoys going.
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November 2022 by Connie Cadwell
Amy was patient and found the pershipping for my baSalt Lake CityGive Amy 5 star service with a fabulous smile
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October 2022 by jeffrey stender
MAIA does the most amazing print work.More that I ever expected. I am so grateful for her recommendations and professionalism. I will be back!
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September 2022 by Lady Natalie Marie
Miss MAIA helped graciously, soft spoken and precise and appreciated taking her time with me. I am grateful for her peace of mind she radiated!Would make a wonderful teacher and a success at anything she does! Please sign the shredder with cost and rules. I thought it was a service free. LOL. Pandemic kept me away for too long. Glad for our Eastport UPS store.Thank you Miss Maia!Sincerely,Natalie Benincasa-PowellCity of Annapolis
