Koons Annapolis Toyota Service Center is noted for its expert, factory-trained Toyota technicians who perform repairs correctly and efficiently, helping customers save time and money. The staff is consistently described as providing excellent customer service, being honest, respectful, and patient when answering questions. Many reviewers express high satisfaction, stating they will return for future service needs. The check-in process is easy, with service agents who listen and advise without excessive pressure. A valued convenience is the complimentary vehicle pick-up and return service. While the waiting area is comfortable, some waits for scheduled appointments can be lengthy. Overall, the service center is considered a trustworthy and helpful choice for Toyota maintenance and repairs.
The work was done. In a timely manner, I was there to get 5000 mile.Check up on my Toyota Camry hybrid. Everyone was friendly and helpful
September 2026
The advisor I worked with, Matt, was very personable and made sure all my questions were answered. He went the extra mile to make sure my service was great. Wait time was not excessive
September 2026
Went in for a scheduled appointment. Everything was satisfactory. The service advisor Heidi River was very friendly and personable. I was advised of some work that needed to be completed and I was very happy in the way Heidi presented it to me.
