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October 2025 by kaya lloyd
Poor customer service
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September 2025 by Matthew McLaughlin
Really poor UPS store - item got left in their store overnight and they wouldn't take any accountability or upgrade service so that it could be delivered on time. Avoid at all costs - recommend using the store in Eastport if you need reliable on-time service.
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July 2025 by Michael McKenna
I would leave zero stars if I could. I hate ups now that I have moved to annapolis. I have called 3 times today and shown with 3 different people regarding a priority overnight live animal shipment that i paid to have speed and days guaranteed arrival by 10:00am. I have been given no updates and originally told traffic must have been bad even though I watched on the map him pad my place 3 times. I called when I noticed he was sitting in a parking lot about a mile away for over an hour and they told me out would be delivered within a half hour. It's now 2 hours later and so not here and no longer on the map. I asked if I could please just meet the driver instead and they told me no and that unfortunately they don't actually offer any guaranteed delivery windows even though I was given the option to pay almost $100 to guarantee before 10am, or I could of just done overnight shipping for $35 and I would so have gotten it at the same time. Then he tells me the live animals so be safe because they make sure there are air holes in the package. I ordered salt water fish dumbass and inside your truck that's not temperature controlled packaged to be ready for a slight delay, but not indefinite delay. In events like this, you should have an option for customer to come pick up the package to prevent complications.
Simple as this, 3 calls, 3 completely different answers and every single one was different and contradicted the previous one.
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July 2025 by Randy Loftus
I received great service & special attention by my UPS service agent 'Shieve' . He totally explained how the system worked and what needed to be done to be successful. He then made it happen ! Thank you UPS store for having qualified and well trained employees !
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May 2025 by Anne Klase
I had a great experience at this UPS Store. Donell was friendly, efficient, and very helpful. The store was clean and organized, and I was in and out quickly.
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February 2025 by Rushil Savalia
Great service! Helped me get my package shipped on time.
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February 2025 by Jesse Larson
Doesn’t have a notary, but website says that have one and offer walk-in hours.
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January 2025 by Isabel Douglas
The assistant was very helpful and friendly
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January 2025 by PATRICIA KENNEALLY
They were quick and helpful, it was easy.
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December 2024 by Jayne and Mark Laytin
Ownership had changed. The young men working there are always polite.
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November 2024 by Renate Tucker
Thank goodness the awful man has been removed. The new people are helpful, always avaulable and very professional.
What a pleasure to go there.
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August 2024 by Zac Lawhon
I went here to print some documents from the University of Delaware. Unfortunately, their policy is that you have to email them those documents, and they can’t print anything from the website. Turned my printing process from something that should have been one minute into a failed 15 minute endeavor, trying to get the documents to the right person, and then ultimately having it not work. The UPS store needs to change its policy on how they print things. It should not be that difficult.
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July 2024 by Michael Fletcher
I wish I had read the reviews for this place before they wasted our time! I called the day before (Friday) to confirm that this location could offer notary services the next day (Saturday). "Okay, great! See you tomorrow!" When we arrived, we were told (by the senior employee, who presumably is the location's notary public) that the location does not offer notary services on the weekend. The only reason the rating isn't lower for this place is because people aren't allowed to leave zero stars on Google. We were able to pop over to the Bay Ridge location a few minutes later and receive notary services without any trouble or wait. It seems that other customers have also complained about requesting notary services here.
I am curious: What do the two able-bodied adult men at this location spend their whole day doing, if not helping customers?
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June 2024 by Kevin Galloway
NEW OWNERSHIP!!! These guys are great. All of the bad reviews are about the previous owner.
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June 2024 by Shiv Patel
Very efficient staff
