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March 2025 by Lindsey M
Unacceptable experience with an exchange. We recieved a very expensive silver platter as a gift for a wedding, which we realized was damaged as soon as it was opened. We did not open it right away as we were in the middle of a move. We were told it could not be returned without a receipt. This was a gift so we did not have a receipt, and we were also not returning, simply asking for an exchange for the same item that is undamaged. Very disappointing experience as we have been loyal shoppers at William Sonoma, and will no longer be shopping here.
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December 2024 by Juanote Maize
I got a great deal on an air fryer for black Friday from WS. A full week later, I get an email saying that they won't be able to get me that air fryer, but there's another model they're going to automatically send me if I don't respond and here's it's serial number. After some work I found the substitute model, which retails for 60% the cost of what I had bought. And get this, the original model I wanted is still on sale and stocked online but is going for $100 more! And get THIS, when I responded to the email it came back as undeliverable! Beyond being an obviously illegal advertising fraud, it's just a shameful dishonest way for a business to operate. There are other retailers that can sell you the same brands... Why do business with crooks? I'm going to enjoy reporting them to the consumer scams enforcement division at the state DoJ!!
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August 2024 by carson luke
Felt judged And felt sized up-and-down Had to ask somebody for help and told me I could not bring in my service dog and was Dismissed over Questions Will not be continuing shopping here do better
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February 2024 by Clementine Fujimura
I ordered a tea box with glass cups for my mother for Christmas. I knew it would be late but it came a month late! And the glasses were shattered giving my mother a painful surprise as she threw out the glass and salvaged the tins. I was not given a refund by Martha at customer service because my poor mother did not photograph the shattered sharp edged glass! Absolutely horrific customer service!
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October 2023 by Mary Roesch
Do NOT order from WS Home. Consistent delays in shipping after purchasing over $15k worth of furnishings here are delays, poor customer service with lengthy wait times,
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August 2023 by Frankie Cheung
Congratulations on the new location opening.
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March 2023 by Mike D
Great products and knowledgeable staff. Prices are not cheap but the quality is top notch and they stand by their products.
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February 2023 by Freddie Mathis
Williams and Sonoma is one of my youngest daughter store, while in Maryland for the Christmas holidays my wife and I shopped at the one in Annapolis Maryland the people or employees there were excellent, when I go back to Maryland this will be the store I will shop at, my daughter have good taste in stores.
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September 2022 by Christine Kelly
One of my favorite stores. Customer service is always delightful and attentive.
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August 2022 by Maria Bravo (Mariquita)
Here I bought my cups and other things, very excellent quality. I highly recommend it for all housewives.?????
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August 2022 by Mark Cunningham
Very good hot chocolate mix,but expensive.
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January 2022 by Hannah Couto
Absolutely love this store! So clean and well organized. The staff are always so nice and extremely helpful.
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January 2022 by Jessica B
Leslie has been nothing but helpful! She has gone above and beyond to ensure all of the items I was looking for were not only top quality, but exactly fitting to my needs.
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December 2021 by E Trice (Imericka)
Like this store. Good quality products.No crowds.Unfortunately no one asked to help us or even acknowledged we were in the store. Certain people reading this will understand why I include this statement. It's a real thing no matter how much some try and deny it.?
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December 2021 by Ovando Brown
Absolutely loved my experience here, though I didn't buy anything (yet), the customer service was top notch and rather welcoming. I will be returning in the VERY near future.
