84 Lumber receives mixed reviews but is generally appreciated for its helpful staff and good customer service. Customers often mention specific employees who go above and beyond, such as a young Hispanic worker named Luis or Lewis, who provided friendly and efficient assistance by helping cut boards and load materials, making the experience pleasant. Others praise employees like Bryan, who offered knowledgeable and patient help when ordering a front door, and Joey, who was described as the nicest customer service rep for helping with lumber orders. These staff members stand out for their positive attitude and dedication. However, some reviews highlight issues with the counter staff, describing them as poorly trained and inconsistent in service quality, which can make visits unpredictable. Despite these concerns, the overall impression is that the location has staff capable of providing excellent personal assistance, especially when customers encounter the right employees. The location is valued for its helpfulness and friendly service, which encourages customers to return.
Great customer service representation at the front desk...
September 2025
Went here for a tour with my architecture class and I expected it to be a boring experience but it was actually quite fun! I learned a lot, our guide was very knowledgeable and answered all of our questions thoroughly. Who knew lumber could be so interesting!
September 2025
Front counter staff and outside salesmen are extremely knowledgeable. Montgomery is the legend
