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February 2024 by Aaron W.
Awesome, amazing, great customer service. I appreciate a small local business that cares about their clientele. Thumbs up, good job as usual. Highly recommended.
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March 2023 by Courtney K.
Bottom Line: A reliable family owned pharmacy with great service located in the Arnold Station shopping center. I waited way too long to start getting prescriptions filed at Arnold Professional Pharmacy. This is a wonderful business that is friendly, professional and customer focused. I've visited Arnold Professional Pharmacy several times in recent months and on every visit service was prompt and friendly. Service over the phone is equally as delightful. The parking lot can get busy with lots of people coming and going from the various businesses in the shopping center but there is always plenty of parking.
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September 2022 by Gary J.
Over the past 15+ years my family and I have been amazed by the level of service that continues to improve year over year at this pharmacy. As a business owner myself I know the effort an owner must put in to be successful. It begins with the people. The team that works here are a great group of people. Keep up the good work. We appreciate that you've kept it friendly, local, and always professional.
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July 2022 by Taylor L.
I have never written a review ever but my experience today was so awful I couldn't let it go. I have always loved this place and thought they were helpful but, I had a terrible experience today. I was asking a question to the lady at the register helping me about my prescription, and another blonde lady not even wearing a pharmacy outfit started yelling from the back about my question. She was very rude and unhelpful, and I don't know if I'll want to return back here after today. I am disappointed as this was supposed to be the friendly pharmacy and my experience today was completely opposite.
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January 2022 by Margaret M.
I used to be a customer at Annapolis professional pharmacy for my basically whole life until I moved over to the Arnold area about four years ago. The staff is so friendly and helpful at Arnold professional pharmacy, I get all my vaccines and prescriptions filled there. They have convenient hours and they also fill prescriptions quickly so I don't have much waiting time. I am very happy to be a loyal Arnold professional pharmacy customer!
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December 2020 by Laura D.
The staff are all very helpful, and if there is another customer at the counter, often a pharmacist will call me over to the side counter, getting us all taken care of faster. I'm not in a hurry when I go pick up my cat's prescription, but it's nice for the sake of COVID safety. I also really like the selection of over the counter medicines etc and the ease of proper disposal of expired meds since I have been decluttering and organizing.
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September 2020 by Lesa E.
I've been using Arnold Pharmacy for years. The staff is always super friendly, professional, consultative, courteous, and discreet. It's always nice to see a small, local business thrive as they continue to grow. They continue to set the bar high and make it really easy to not go with a more corporate pharmacy like CVS or Walgreens.
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November 2019 by Saving T.
The pharmacy when they first started was great. As they have grown the atmosphere has changed. They are not friendly, there are no smiles. Example: the greeting I typically receive : "last name?" There is little communication on delay of prescription readiness. And HIPPA is not followed here, they want you to yell your date of birth and name from the back of the line. I am in the process of changing my families prescriptions from here.
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March 2019 by Stephanie F.
The owners and employees are nothing short of amazing! I use them for my own prescriptions and what I can get covered for my parents. We were in a bind when my father was discharged and needed a very expensive medication. Not only did their regular, retail pharmacy not have it in stock but would have paid hundreds of dollars, whenever they could get it. Arnold had it in stock as part of a donation program and we got it that night at no cost. Thank you to the person that kindly donated this to our family as well. Highly recommended and I send everyone here that I can! Thanks for all you do!
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July 2018 by Neil B.
This pharmacy is unreliable with time estimates for prescriptions. They are also disorganized. If you value your time, I would recommend to go elsewhere.
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January 2018 by Megan V.
Where can you go and be guaranteed to be cared for by your pharmacist? Neal and Colleen and techs take such amazing care of their customers, bending over backwards to provide highly rated pharmaceutical advice. They treat their customers as family not just another number- Neal will always have mine and my families business besides- they're local
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January 2018 by Holly C.
Do not use this pharmacy!!! The pharmacist is nasty, unprofessional and a danger especially to older patients. The owner of this pharmacy only cares about money not the patients. He has given patients the wrong medicine and failed to order medicine my elderly mother takes on a regular basis. This is not a safe pharmacy and they only have their friends write true reviews. If we could give this place a zero we would.
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October 2017 by D H.
This place is amazing. They deliver with no fees and no hassle. The driver has brought medicine in anticipation of snow storms, holidays, etc, no problem. We moved, forgot to change the address, called the pharmacy, and medicine was here two hours later. You would be dead in Walgreens and CVS drive through by the time your medicine was ready. Want to change your address at CVS or Walgreens? By the time you get a live person on the phone to change your address, your medicine will have expired and then they'll tell you it's not in the system next time. There's a reason this is called a professional pharmacy!
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February 2017 by Cynthia Jackson
I would give this place less than one star if possible. My daughter periodically had her prescriptions filled here, but usually stuck to Rite Aid because it had a drive-thru and she had an 18month old. She had recently been in a car accident, and when Rite Aid did not have one of the prescriptions she had been put on by her doctor, (for the duration of her recovery, and while going through countless back and neck injections to help alleviate pressure around her spine) in stock and they said it would be a few days until it came in, she chose to go here, where she had been before, of course. What a nightmare. After being told that they had the medication and it would be 10-15 minutes to be filled, my daughter went back and was then met by a pharmacist who told her that they had it and it wasn't covered by her insurance. Well, that was fine, my daughter already knew that, and then she told them that. She said she usually went to Rite Aid and was aware the prescription wasn't covered by her insurance because they were still investigating the cause of the damage to her neck. So she said she'd go ahead and pay for it, like she'd done at Rite Aid, until it was sorted out. They looked her right in the face and said, "I'm sorry, we don't have it." She was confused and asked why did they first say they had it and now say they don't? The answer she was given was that they had it, but refused to fill it. When she dare ask why, she was ushered out the door by the so-called owner claiming that because she was "in pain management" -- actually, no, the doctor who wrote her prescription just worked for a spine AND pain management office -- she should stick with Rite Aid. What!? She couldn't purchase a medication written for her, by her doctor, just because the insurance was refusing to pay for it until it was determined an accident. After this ridiculous encounter with a poorly run business, my daughter called me crying. I understand that their is an epidemic in our country, but discrimination comes in all different packages. I would urge anyone who has ever battled discrimination of any kind to avoid this poorly managed pharmacy at all costs. After all of the trauma my daughter has been through, she didn't need, or deserve, this type of treatment. They are pharmacists, not police. Absolutely unacceptable treatment of an average woman going through the path of recovering from being hit by a drunk driver. Rude, discriminatory, ignorant, arrogant: just a few words they should use in the description of their store, their owner and their judgmental "head pharmacist."
