CVS Pharmacy

Most Recent Comments

• April 2023 by J W.
  Staff at the pharmacy is always extremely rude. Most of the time you'll get a call that the prescription is ready, but then they'll tell you to come back when you show up. I'll never use CVS pharmacy again thanks to this location.
• April 2023 by Google user
  Was left waiting an hour when it was told 15 minutes. When I inquired on what the delay was, the pharmacist said he couldn't tell who was waiting therefore didn't call me overhead when my prescription was ready. My print out stapled to the bag with my prescription clearly read in large letters that I was a WAITING customer. Also, while I sat waiting for my prescription, I could clearly hear the pharmacist and another female pharmacy employee talk trash about their over the phone customers being a$$es. Definitely not a Trusted Care establishment and no regard to customers shopping within earshot of their unprofessional conversations.
• April 2023 by Emme G
  Was left waiting an hour when it was told 15 minutes. When I inquired on what the delay was, the pharmacist said he couldn't tell who was waiting therefore didn't call me overhead when my prescription was ready. My print out stapled to the bag with my prescription clearly read in large letters that I was a WAITING customer. Also, while I sat waiting for my prescription, I could clearly hear the pharmacist and another female pharmacy employee talk trash about their over the phone customers being a$$es. Definitely not a Trusted Care establishment and no regard to customers shopping within earshot of their unprofessional conversations.
• February 2023 by Jason Canaan
  Most people in this area hate everything about CVS and prefer the local small pharmacy. I’ve had a great experience with them and the lead pharmacist Chad has been easy to work with. I have no issues at all. They’re just people behind a counter and nobody goes into patient care not wanting to help other people. Reviews are two sided and common sense is often absent with reviews. I personally have no issue at all with this place so far.
• February 2023 by Michael Burke
  My late wife and I have been CVS customers for decades. Everyone went out of their way to help us , always friendly and made for a pleasant visit. Thank you so much. Please stay safe and healthy
• November 2022 by Korey Washington
  They are the rudest people I have ever talked too! I had to call them to transfer a prescription for a 9 month old baby. They were rude on the phone. I got the the pharmacy at 1:29 and they literally closed the gate in my face saying they are going to lunch. I was the only person there. I asked if they would please take the 60 seconds to give me the prescription for a baby. She just kept saying we are going to lunch! Then came back from lunch late. I hope they one day have sick children and when they need help someone just says we are going to lunch and not spend literally one minute to help so they can just go get food.
• November 2022 by Angela Glass
  CVS Arnold Pharmacy is the absolute WORST!!! Pharmacy staff, including the Pharmacist, is rude, unfriendly, unhelpful, ignorant and will make you stand there for 15-20 minutes without acknowledging you. Every person in line is always frustrated at their treatment and the way they handle prescription issues. And don’t believe them when they say your prescription will be ready!! Nope- you go in when told and still have to wait 15 minutes for them to get it together because they didn’t fill it when they said. And if you use the app- you are NEVER contacted or updated if there’s a problem. You find out when you go there and wait 15-20 minutes for them to figure out what is wrong instead of finding it out and letting you know before you get there. Most incompetent location ever. I hear Earliegh Heights is phenomenal but it’s 25 minutes away and not convenient. Replace the staff STAT
• May 2022 by Zainab S. Rhazi
  If you want passport pictures, you better run elsewhere! I waited for 40+ minutes. And nothing. The level of incompetence is insane.
• January 2022 by George S.
  I sent this to my HR department:All,I figured you should be aware of difficulties I have been having with the CVS Pharmacy in Arnold Maryland.We are having the following issues:New prescriptions being randomly cancelled for no reasonPrescriptions not being refilledRefusal to refill an existing prescription that has multiple refills and an expiration date of April 2022. This last one had the pharmacy supervisor screaming at me when I went in for a refill on 10/10/2022. I showed him the refill bottle and he refused to fill it until I demanded he honor the refillAs a diabetic I've been told that my metformin is not available and I had to wait 10 days for itMy wife just under went complete knee replace surgery. Her pain medicine prescription was dropped off and it took them over six hours to not fill it. When I went to pick it up the prescription, I was told by the pharmacy supervisor that it wasn't filled, and that it wasn't covered by our insurance. I was told I had to pay full price, which was $180.00 , to have it filled. Having no real choice I agreed and then he told me I couldn't have it. After repeatedly pressing the matter I finally got it at the insurance price.I have filled a complaint with CVS Corporate Pharmacy. They promised to look into it and get back with me within 48 hours. That was on 1/17/2022. They never did. I have no expectations that they will or that this matter will be resolved. The problem seems to be with CVS operations and the pharmacy supervisor.I now have to go to another CVS Pharmacy which is over 10 miles away. It's unfortunate that we are forced to use only CVS when there are three other quality pharmacies within two miles of my home. CVSs quality of service is degrading fast.I'm sending as a matter of record, to make you aware of the problems going on.R/George
• October 2021 by Jamie D.
  This CVS pharmacy has the worst customer service I've ever experienced. They say they are understaffed, but I've never seen less than four people behind the counter there. The staff has the worst attitude and are clearly miserable to be there. I have now gone twice today to pick up prescriptions for my daughter with pneumonia and both times I get "we are still working on them" and told to come back later. This is completely unacceptable and will be the last time I use CVS.
• October 2021 by Charles K.
  The worst, took 7 days to tell me they couldn't fill my sons med, has not had his meds in two days. He told me next give them more time. Insurance companies only allow 7 days prior. Wouldn't transfer prescription any where I finally have dr send to cvs riva road, they said over the phone they had enough but that changed when I get there two hours later.
• September 2021 by Jen R.
  I understand that there are national healthcare worker shortages, I work in the healthcare field. But this CVS was at best a halfway decent pharmacy before covid, now there are even longer waits and worse customer service, if that were possible. I've waited two weeks for them to fill my Rx. My husband went to pick up some of his prescriptions and asked for mine as well. They just waved him off and said they were still working on mine. So, I called a few days later and waited on hold for 45 mins before I couldn't wait anymore. I went into the store that evening, drive thru window is closed and has been for weeks, there were about 15-20 people in line and the staff were arguing with one another as well as arguing with customers that had been waiting. They never apologized for the wait, just seemed generally pissed that we were all there to pick up our prescriptions. I hope they get some help and maybe some customer service training.
• July 2021 by Barbara W.
  The worst CVS PHARMACY EVER. They are 5 days behind in filling prescriptions. The long drive thru lines are ridiculous. You cannot get thru with a phone!!! How does this place exist? It is a perfect example of extreme mismanagement in the pharmacy.
• December 2020 by Dan O.
  I signed up online for COVID test online.It was the earliest I could get.Patient First was available the following day.I arrived 10 minutes early. Waited in line.Pulled up to the window at my scheduled timeAnd was done in 5-10 minutes.Much quicker then my previous 3 at Patient First. Difference is that the nurse at Patient First does the swap and at CVS you do everything yourself in you car at the drive thru.
• February 2020 by Sue P.
  Prescription electronically sent to Arnold CVS, 1500 Ritchie Hwy. I go to pick it up 3 1/2 hours later & 2 of 3 filled. Will be 10 mins. 10 mins later I'm told it'll be 20 more minutes because the pharmacist is in a meeting. So how long does it take to fill 3 prescriptions? Has the pharmacist been in a meeting all day & no one gets medication till that meeting is done? Said I'll take the 2 that are done. No, I can't have any until they're all done. It's simply medication for bronchitis. Not pain meds. Completely unacceptable that 3 medications could not be filled in 3 1/2+ hours. Had they filled the order in its entirety to start with I have to think this would not have caused this problem. UPDATE: husband arrived at CVS at 6pm & the last prescription has STILL NOT BEEN FILLED!! I don't understand how you fill 2 of 3 for that many hours. It wasn't out of stock & just came in.