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April 2023 by J W.
Staff at the pharmacy is always extremely rude. Most of the time you'll get a call that the prescription is ready, but then they'll tell you to come back when you show up. I'll never use CVS pharmacy again thanks to this location.
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June 2022 by Matt H.
The young lady working the window in Arnold, Md (between the hours of 5:30 & 6:20) is rude. I asked to confirm the cost of my prescription (since my prescription fee is usually $15) after she said it was "655". I wanted to make sure that it was $6.55 and not $65 dollars. She then said "Its $600." I guess that was supposed to be funny. When I prepared to drive away she said "Good luck." Get your employees some customer service training. How about realizing that people are trying to confirm charges before paying with their credit card? Plus, don't say anything if you can't give a polite customer goodbye such as "Bye' or "Have a nice evening." This was after I called the store to confirm that the prescription was ready once I got a text that it was prepared. A female informed me in a condescending tone that when I got the text it was ready. Twice before today that was not the case. If your staff is going to act in an imperious manner they better be on the ball.
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January 2022 by George S.
I sent this to my HR department:All,I figured you should be aware of difficulties I have been having with the CVS Pharmacy in Arnold Maryland.We are having the following issues:New prescriptions being randomly cancelled for no reasonPrescriptions not being refilledRefusal to refill an existing prescription that has multiple refills and an expiration date of April 2022. This last one had the pharmacy supervisor screaming at me when I went in for a refill on 10/10/2022. I showed him the refill bottle and he refused to fill it until I demanded he honor the refillAs a diabetic I've been told that my metformin is not available and I had to wait 10 days for itMy wife just under went complete knee replace surgery. Her pain medicine prescription was dropped off and it took them over six hours to not fill it. When I went to pick it up the prescription, I was told by the pharmacy supervisor that it wasn't filled, and that it wasn't covered by our insurance. I was told I had to pay full price, which was $180.00 , to have it filled. Having no real choice I agreed and then he told me I couldn't have it. After repeatedly pressing the matter I finally got it at the insurance price.I have filled a complaint with CVS Corporate Pharmacy. They promised to look into it and get back with me within 48 hours. That was on 1/17/2022. They never did. I have no expectations that they will or that this matter will be resolved. The problem seems to be with CVS operations and the pharmacy supervisor.I now have to go to another CVS Pharmacy which is over 10 miles away. It's unfortunate that we are forced to use only CVS when there are three other quality pharmacies within two miles of my home. CVSs quality of service is degrading fast.I'm sending as a matter of record, to make you aware of the problems going on.R/George
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October 2021 by Jamie D.
This CVS pharmacy has the worst customer service I've ever experienced. They say they are understaffed, but I've never seen less than four people behind the counter there. The staff has the worst attitude and are clearly miserable to be there. I have now gone twice today to pick up prescriptions for my daughter with pneumonia and both times I get "we are still working on them" and told to come back later. This is completely unacceptable and will be the last time I use CVS.
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October 2021 by Charles K.
The worst, took 7 days to tell me they couldn't fill my sons med, has not had his meds in two days. He told me next give them more time. Insurance companies only allow 7 days prior. Wouldn't transfer prescription any where I finally have dr send to cvs riva road, they said over the phone they had enough but that changed when I get there two hours later.
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September 2021 by Jen R.
I understand that there are national healthcare worker shortages, I work in the healthcare field. But this CVS was at best a halfway decent pharmacy before covid, now there are even longer waits and worse customer service, if that were possible. I've waited two weeks for them to fill my Rx. My husband went to pick up some of his prescriptions and asked for mine as well. They just waved him off and said they were still working on mine. So, I called a few days later and waited on hold for 45 mins before I couldn't wait anymore. I went into the store that evening, drive thru window is closed and has been for weeks, there were about 15-20 people in line and the staff were arguing with one another as well as arguing with customers that had been waiting. They never apologized for the wait, just seemed generally pissed that we were all there to pick up our prescriptions. I hope they get some help and maybe some customer service training.
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July 2021 by Barbara W.
The worst CVS PHARMACY EVER. They are 5 days behind in filling prescriptions. The long drive thru lines are ridiculous. You cannot get thru with a phone!!! How does this place exist? It is a perfect example of extreme mismanagement in the pharmacy.
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December 2020 by Dan O.
I signed up online for COVID test online.It was the earliest I could get.Patient First was available the following day.I arrived 10 minutes early. Waited in line.Pulled up to the window at my scheduled timeAnd was done in 5-10 minutes.Much quicker then my previous 3 at Patient First. Difference is that the nurse at Patient First does the swap and at CVS you do everything yourself in you car at the drive thru.