September 2020 by Kristen C.
I will NEVER use or recommend this veterinary clinic again. We scheduled what was supposed to be a “routine” c section for our dog. Set many appointments for progesterone testing and had an ultrasound which confirmed 10 pups. The C section was performed 3 days ago and last night Nala delivered the 10th pup (deceased) which could have resulted in her death. After arriving to the clinic today manager Karen Hoffmann and Joellen Gregory were very unprofessional to say the least. Not only did they not want to accommodate or perform any follow up work to ensure there were no other pups or signs of infection, but they were also very rude, off putting. When confronted with their medical negligence these women laughed in my face and interrupted me several times as I tried to advocate for my animal and even had the audacity to tell me they would prefer if I “took my puppies and left” because they felt that “there was nothing more that they could do for me and I was behaving irrationally.” It wasn’t until I refused to leave and demanded my dog receive care and threatened to sue that they performed an additional ultrasound and finally printed my paperwork. They treated my dogs and I with so little care and attention that it was hard to even believe they were veterinarians. At one point the general manager and owner of the practice Karen Hoffmann laughed rolled her eyes and left the room never to be seen again while the other mentioned Joellen Gregory attempted to ask me to leave again. After mentioning legal representation they “cut us a check for $600” out of the $1800 spent. Please DO NOT EVER TAKE YOUR PETS HERE. HORRIBLE SERVICE!!!