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August 2025 by Foodie
Went today at 3:00pm and the line was 15 customers long, only including one customer per family. Finally get to my place in line and the person that was supposed to help me doesn’t say hi and instead notices somebody going out the door and I guess it was a tag because it made some kind of alert when she went out. He doesn’t say anything to me and he goes running (even though another staff said they would go) from behind the register and out to go to the lady so when the next person came available, I picked up my stuff And moved to next register where the staff member told me oh he’s back I said no that’s OK. The person who actually helped me very nice young man, appreciated that he said when the Kohl’s cash started and ended. One person was signing somebody up for a credit card and they all asked each customer if they wanted a credit card. I understand this is something that stores do but not at the risk of offering terrible customer service because the time it takes to sign that person up for a credit card is usually 15 to 20 minutes and all those people just standing there in line and not very happy about it. I normally only post positive reviews, but I had to say something. This was just a terrible experience.
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July 2025 by Jeff Tong
High prices but an Amazon return can get you $10 off
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July 2025 by Gary Fishbein
2 of 3 items I recently purchased online for pickup at the Silver Spring store were cancelled. I will not be ordering any future items from this store.
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June 2025 by Millicent Scarlett
It's kind of limited,but it has a Sephora, and sometimes you can get some great sales. The staff are very helpful and courteous.
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June 2025 by Henn O
Excellent customer service .Love it!!!!
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June 2025 by Candy Adoni Love
Nice clothing but very expensive
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June 2025 by Howard Hammerman
nice store. horrible customer service. expect to have a LONG wait to check out.
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June 2025 by Barbara Shoemaker
I love the ease of making an Amazon return at Kohls and I find the Kohls at Aspen Hill to be clean, the Associates to be very friendly and accommodating and the checkout process runs smoothly.
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May 2025 by Telma Feliciano
Pleasant environment
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July 2024 by Yvonne Smith
I love shopping at Kohls.
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July 2024 by Jucemar Da Silva
there are always good offers
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July 2024 by Gurum Nim (구름)
Save money
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July 2024 by Shelagh Hodson
Kohls at Aspen Hill has amazingly friendly staff! Check ‘em out!
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July 2024 by Angelo “Angel” Z32
Great Store where you are able simply walk in with a retur code to return your unwanted Amazon Merchandise. The Staff if very friendly and they always have great deals. Plus they give you a coupon to use in store when you return Amazon Items... What's not to like?
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July 2024 by Wilma Givens
Always comes home very satisfied
