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October 2023 by Niu Steve
The crew was very nice to help me find the missing screw for my cooking pot. They handled it professionally
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October 2023 by Jasma Rucker
I've been going to this ACE hardware for years and they've always been super helpful. This week I needed help installing my under the cabinet microwave and Danny was really helpful, he took the time to answer all my questions and help me troubleshoot some issues I was having with my cabinet. Thanks a lot!
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August 2023 by Vicky
Went to Waverly Ace Hardware to find replacement screws for my car license plate. The store employee quickly helped me find the right screws and even installed them for me while I paid at the register because I didn't think to bring a screwdriver. Thank you, Waverly Ace!
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June 2023 by Andrew T.
One word: cat. It lounges near the door. You can touch it but you don't have to!! Enjoy
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June 2023 by Deven L.
LOVE.1) nobody talks to you outside of saying a friendly "hi" unless you want them to and then they're super helpful.2) employee-owned!! And yay for Ben the store cat.3) it's frankly super rare to go to a hardware store as a woman and not be patronized. I appreciate that nobody was condescending, which should be a low bar, but that's not been my experience in general. Thanks to the Waverly Ace for assuming I don't need to be rescued.Pro Tip) if you are like me and anxiety-search what you're going to buy just to be emotionally prepared for the process (I know, I know) don't count on the Ace website to be correct. (Pretty confident this is a Ace issue, not a this franchise issue.) Before I figured this out I gave the blue and orange big guys way more money than I wish I had because I thought Ace wouldn't have what I need. Don't be fooled, fellow humans with anxiety, this is your place.
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June 2023 by ER NURSE
Went into the store at 7:56 to find some paint in a designated color. Cashier “Ian,” said that they couldn't do it because they were about to close and he already put the paint machine down. Unacceptable, as long as the store is open for business, the customer should be able to be helped. Just because you want to “get off on time” doesn't mean that you should turn away a customer. If the store is open, it is open for service, no matter what the service is. The paint machine should go down AFTER business hours.
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June 2023 by Speak p
Staff member Ian turned me away from getting paint made, Because I got there 6 minutes before closing. Note: I sat inside of the parking lot for the next 15 mins watching people come out of the store, clearly Ian could have made my paint. Not to mention I’ve been living In the waverly community for 39 years, I am no stranger to shopping at ACE hardware. Today was my last day to ever walk inside of ACE hardware again.
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June 2023 by Kim Possible
Some employees are standoff aloof and annoyed but 2 were excellent to me I was standing in the garden and not 1 person said may I help you the cat in the store is the nicest human
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May 2023 by Toni Phillips
Ace Hardware Waverly has what you need. The assistors are very helpful, some more than others but no different then going to a Home Depot. They may work there but not everybody knows what they are talking about. Ben the cat is a welcomed surprise & a treat for the little ones. Let's just call this one Little Home Depot. It's close and carries everything. Plants, smaller pcs of wood, dowels, gas dryer parts, tile sealant, etc.
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May 2023 by Travelling Here
All the staff are so helpful and really go out of their way to make sure you have the right product for the project you are trying to complete. They also have really lovely plants right now!
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March 2023 by Angela Robert
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March 2023 by Mandalore The Patriot
Very helpful staff. Got what I needed. The crackhead milling around out front was a nice touch
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February 2023 by SisterWoman
Purchased a product listed for $5.99. Rung out $6.99. Returned to the store to inform the cashier I was overcharged. Her response “oh this happens all the time, because prices change all the time” I know one customer does not make a difference, but when this practice is practiced throughout the day, the week, the month and the year it adds up. Practice honesty!! No one likes being taken advantage of especially the Seniors. We can’t afford it!!
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October 2022 by Neha
My favorite neighborhood hardware store! They have pretty much everything you need. The staff is always extremely helpful and will give excellent recommendations for your home and garden projects. Larry was great and helped me with everything I needed!
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September 2022 by Kathleen Ambrose
They jammed this small store with all the usual necessities, plus a gardening store accessible through the back of the shop.I had ordered online for a pick-up and hoped that it would be ready when I got there, but it took a few tries on the computer for the staff to recognize the order, and then it wasn't available for checkout. I had to get it off the shelf myself, which was no problem, but invalidated the point of ordering online.I also needed a paint chip match, and that took longer than I expected, but I did get my perfectly matched paint.The staff was friendly and helpful.
