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August 2024 by Sausurue
Not very helpful at all, they are supposed to have battery testing/charging but if you go in there they'll tell you it's down to avoid having to do it. Then sold me a jump starter that didn't work for my vehicle. One of the worst ones in the city
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June 2024 by Cynithia Gethers
Very unprofessional on the phone!
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May 2024 by Shane Conceicao
This place deserves 0 stars. The staff is extremely unhelpful, unprofessional, and rude. I called at 3:37 pm and asked if they had a battery for my 2017 Honda Accord in stock. The man on the phone looked it up in the system said they have it so I said I’ll be in 20-30 min. He said he would set one aside for when I get there. I arrived around 4:00pm and they said they never spoke to anyone about a battery so they looked up the car in the system and found the correct battery. Left the counter for about 5 min then came back and said they do not have that battery in stock. I asked how that was possible when I just talked to them 30 min ago. They once again said they never spoke to me and that I must have called another store. I pulled out my phone and showed them I called the store at 3:37pm. They said they couldn’t tell if the number was for this store. I dialed it again in front of them and their phone rang, which proved I spoke to someone at this store. They just looked at me and said they can’t do anything so I had to leave.
Why would they tell me on the phone they have the battery in stock and then 30 min later tell me I never called them and they don’t have the battery in stock when I can see it come up on their computer as in stock? This is unbelievable incompetence. I’ve met smarter goldfish than any of the staff they had working here today. How can Advanced Auto be ok with this level of customer service in their stores?
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May 2024 by Marlene Hamm
They had everything I needed for my car. No complaints.
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April 2024 by Darrin Riley Jr
Customer service was great even though I didn’t find what I was looking for.
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February 2024 by cody williams
I took my car up to get the battery replaced. The person at the desk asked me the make and model and selected the battery. They replaced my battery, but didn’t seem to know what they were doing. When they finally replaced it, they asked for me to start the car and it wouldn’t work - my keys were stuck in the ignition. Instead of acknowledging that maybe they didn’t hook up the battery properly, they tried to blame it on my car keys. One of them attempted to do a dry turn with my wheel while twisting the keys to get it out. They ended giving up and abandoning me with my car. When I went in to complain, they told me they could replace my old battery and return it. I asked for them to do so, but when it was replaced the manager refused the return as it would “make him look bad”. Finally I gave up, called for someone to jump me since they refused and got my car started with my old battery. When the car started, the “Service Power Steering” light came on, so they likely damaged my power steering during this failure of a battery replacement. Now I’m stuck with this battery that doesn’t work for my car and a damaged vehicle that needs serviced
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January 2024 by David Gumberg
Best avoided if possible.
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January 2024 by antoine turner
Missed my ups package and they delivered it here!!
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December 2023 by Mike Smith
the location I go to for my car parts
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December 2023 by Jerrell Hill
Great services in person & via phone call.Very personable and welling to help. I’m always greeted with a smile when entering.
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September 2023 by David W
Straight horrible customer service.
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September 2023 by Danny B.
Mr. Eric is amazing at the Advanced Auto on the corner of telegraph Road. He went above and beyond to provide except customer service!!!
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June 2023 by Lloyd Marshall
Advance Auto was fast service was clean employees were very professional keep up the good work
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June 2023 by Simon B Ford
They were close. Ok I'm so sorry for that review. We came to Advance Auto Parts after we stopped at Standard who was closed. I'm so sorry for the confusion. I deal with your company quite a bit. That was a rushing mistake.
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June 2023 by Kelly “PrettyFaceKellz” Lane
Friendly and helpful
