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November 2023 by Sharon Ovid
I love my salesman Rodney and his manager John. This was my 3rd vehicle purchased from Security Nissan and these gentlemen. They made me feel like family. Everything was seamless. They got me EXACTLY what I wanted within my budget. I will return, only to them, for my next purchase or lease. And recommend all my family and friends ❤️
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November 2023 by VaShawn McDougald
This week, I needed service on my recently purchased (used) Altima. Mr William J and his team took very good care of me & my vehicle's needs. They took me on a test drive to assess the noise I was hearing (of course that didn't reproduce), assessed the alarm on the dashboard, and gave me a courtesy ride to my local office. In the evening, when I was unable to return by the service close time, the attendant graciously waited an extra 15 minutes for me, and handle me with such care and kindness. Thank you for going above and beyond with your kindness, welcoming atmosphere, timely work, and follow-through. I will be returning!!
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October 2023 by Curtis Kinsler
My mother and I met with Antonio Walker, who within 5 minutes suggested the perfect vehicle for my mother. Within a few hours she walked out with tears of joy in her eyes. Thank you Antonio and John Madden (store manager) for your professionalism, friendly approach and for getting the job done, for a second time!
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October 2023 by Jada Mccullough
I am so disappointed about my experience at this dealership. I towed my car to this dealership to get my battery and terminal replaced. I have been going to this dealership for service for two years. I just replaced my brakes a month ago and was never told anything regarding my battery or terminal during my diagnostic. I was told by multiple mechanics that this is an easy fix that doesn’t take no longer than 30 mins to an hour, however I dropped my car off 10/5/23 around 11am and had to wait until 10/6/23 12pm to pick up my car because they did not have the parts as always. When a dealership has to keep your car, everyone knows, you’re supposed to receive a loaner or shuttle, however we are never offered a loaner from this dealership, which is a huge inconvenience and more money for transportation. We were also told when buying the car, that we would receive free details, however when coming in, this service is never offered because we are told the person that does it is not in. For my maintenance on 10/5/23, the representative Jen told us that we can find a price match and call back. We called back with numbers from other Nissans and other companies and the manager Rick refused to price match. He stated he wanted something in writing, however how would I get something in writing when I have no car and he refused to call the dealerships himself to verify. Other dealerships were saying with the battery and terminal and labor included, we would pay no more than $360, although some were saying $340, yet Nissan were trying to charge us $530. We offered to buy the parts ourselves like we did before with another service, but he said that all of a sudden, they have a new policy that states starting October 2023, we cannot buy our own parts, which is crazy because at multiple stores, our battery is $249 and a terminal is $8-10 but their battery is $300 and terminal $30. And we had to wait a day because they did not have the parts, when we could’ve bought the parts and brought them to the service team and received our car faster. They also charge $170+ for labor, excessively charging customers for quick jobs. They offered us a small discount on the labor, however we were basically forced to pay that price which was still way higher than other dealers because if we towed it some place else, we had to pay a $200 diagnostic fee, in which we did not even receive a full diagnostic because only the battery was on there when we know we have to get other things fixed as well. I have seen other customers complain about their pricing as well.When picking up the car, I asked to speak to Rick who is the manager because I wanted a print out of the policy that states we cannot bring in our own parts anymore. He stated that he can write it down for me, I said no I need the official policy in which your company sent to you guys. He told me no. I told him that other dealers are still allowing customers to bring their parts in and we have at this dealership before, he was rude and told me “to just go to another dealership.” That is horrible customer service because you refused to show me paperwork and provided horrible customer service as a manager, so what kind of standard are you setting for your employees. This is why this dealership has a line down the street everyday for their service department, which is probably why this dealership sales department never had anyone in the show room.They expect people to pay whatever to get their car fixed, however, I am going to do my research and going to ask for documentation, yet they don’t want to show you because they want to scam in pricing. I suggest people reading this to go to another dealership or at least do your research and compare pricing!!! Because once your car is there and they complete a diagnostic, you’re stuck!! I do not mind paying for a service, however I do not like people that want to scam or be rude. I even have a family member who use to work at Nissan that even confirmed that they are overcharging for the service.I will not be returning my car to this service team!
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September 2023 by Adewale Olukolo
The last 3 times i visted your workshop has been gory. In one of the times i left; the following day my wheel cover fell off. The last visit, i also observed that there was a crack at the rear immediately you opened the truck.So, is like anytime i visit your workshop, there's need to do physical inspection. Thats bad!!!!!
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September 2023 by Nelson E Brown
I bought my car at this dealership in high school and the manager, John Madden, was very rude, pompous, and never demonstrated any courtesy towards my mom and I. I love my car, but I regret doing business with this dealership. This dealership has employees and managers that give off very cold vibes. Even though the products are nice, I'll never recommend this dealership to anyone. I'm sticking with the Honda dealership in Owings Mills, where they appreciate customers.
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September 2023 by Molly Lindsay
My most rewarding experience was with the sale rep, Barry Melton. He had a pleasing personality and was extremely knowledgeable and helpful in my decision to purchase my car. He was not overbearing, but allowed me time to make up my own mind to get a new vehicle. He worked with me every step of the way and explained all the features of the vehicle.
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September 2023 by Shelley Wright
The new service advisor, Vince, was professional, kind, and courteous. He offered services based on the car's mileage, which was great and expected. However, he researched services that I had done previously and adjusted my service product, which established great trust with him. I know he's new, but he's engaging and communicating on a high-level.
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September 2023 by Martha Brown
I needed some major work done on my car and couldn’t figure out the problem. The technician was very helpful when I took him on the test drive and he was able to figure out exactly what could have been wrong! When I left my car sounded brand new again! The drive after was so smooth!
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August 2023 by J L.
I would 100% rather walk and use the Baltimore bus system and possibly get shot than go buy a car here. The workers are super unprofessional
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August 2023 by Рузвелтe Едуардс
I purchased a vehicle at this dealership two years ago. The first time I ever wrote a bad review was at that time. Forwarding to now; I paid the car off in March. I called and asked, if I need to come in to cancel my extended warranty and gap. I was told no! We can take care of it over the phone and to allow 60 days for a refund. I waited 60 days there was no refund, I was told (by Corp) it was never cancelled by the dealership. Drove over an hour to have the aforementioned done.Finally, I received the refund for the extended warranty with a note on the check:" the gap refund will come separately". Now five months later I have not received the gap refund, upon calling the company that issues the gap, I was told the dealership never cancelled the gap. Another call was made, finally they canceled the gap, and I was told that Gap would refund the dealership and they in turn would refund me. It has not occurred yet. I thought when I paid off the car, the horror story with this dealership would end, but apparently that is not the case. Not only the worst dealership, but the worst customer service I have ever experienced, not only are we turned off from this dealership, but we have also been turned off from Nissan cars in general, despite that previously we had one good experience with a Nissan dealership. As a couple others have mentioned in their review, the manage is rude and inconsiderate, sorry to say I must agree wholeheartedly..
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August 2023 by Audrey Torriente
Let me start off by saying, why do I constantly receive emails that I need to come in for service, then after a two (2) hour wait, they said what did you come in here for and I said because I received several emails that it was time. But here's the kicker, they said I needed front brakes ($299) and something else for $199. I was told IT WAS NOT IMPERATIVE that I get the work done at that time, but the next time for my oil change at 31,000 miles to get it done then. So not that it's Nissan's problem that I took a day off of work to come in and they didn't even say anything about the recall message I received. What did I get an extended warranty for if it doesn't cover anything but oil changes and tire rotation. I'm paying $180.20 monthly and I don't even understand what this covers. The breaks aren't even covered, but they were in my original warranty. I really feel like I'm being bamboozled. I need some answers
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August 2023 by Tonya Phillips
John madden met me on the parking lot with a smile, and under two hours later i was driving away with my 2023 car of choice! I was undecided for what i wanted ( trust me color, wheels, sound system, and several car amenities matter) and Jon patiently granted my need to test drive, sit in, walk around, examine multiple vehicles before making a decision. In addition i was adamant of what i NEEDED for my trade in value, bottom line for what i would be paying in payments and YES color of my new car!! Jon was my sales/ finance/ and trade person for my transaction and when i tell you he went above and beyond to ensure that i was pleased with not only my purchase but the overall experience????. He did that!!I am a bratty BMW girl who owns Nissans as my (alternative ride) so when i say RED CARPET high value service that I’m familiar with ?….. it happened for me at Antwerpen too with JOHN!!Thanks Again JOHN for superb customer service tolerating my bratty ways and doing it all in under two hours!!!I’m in love with my cute girl 2023 whip!!!
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July 2023 by Angela R.
I could not be happier. I had Barry and he was the BEST. No pressure or hard sell. I had done a ton of research before going in. He was respectful not like I experienced at another dealership. No appointment at this dealership and yet didn't have to wait or brushed off. I test drove the car I wanted and was surprised at how easy the process took. I you are looking for a Nissan I highly recommend this dealership and Barry Melton.
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July 2023 by Kina Martin-Heflin
The lack of communication from this dealership’s service department is absolutely unacceptable. I brought my Nissan Murano hybrid in on Wednesday July 12th Afternoon was informed by the service advisor Wayne I would receive a call. Thursday comes I had to call was informed I would have an update later on Thursday. I was like ok because I figured they would have to diagnose and possibly test drive it to receive the hybrid error I was receiving. So nothing Thursday . I call Friday for at this point I’m like, I will need a loaner for I have no transportation. Guess what no loaners are available. Then I was told the gentleman that was working on my vehicle was getting an estimate together guess what….. nope.I was told I would get call with an update again on Friday and again I had to call for my update, to find out it’s one mechanic that only does the hybrids. Service advisor Wayne advised I would receive an update again. Saturday afternoon comes no call. I call again to be informed it might be the thermostat but that was not solidified for no diagnostic was done this was guess work.Fast forward to Monday July 17th I reached out to Silver Spring Nissan who was upfront they were not servicing hybrids at this time. Called Laurel Nissan who stated it would be some days before they could get to it but had no loaners. Reached out to Owings Mills and was informed after the lady Tamera (I think is her name) check with her service manager to ensure my car would get diagnosed today and they would be able to supply a rental to me.I purchased my car from this Security location years ago and never had it serviced there always used Ellicott City for that is where I brought my first Nissan and was a bit closer to me at the time for I heard some stories about the Security location but I figured it can’t be that bad, well guess what the communication is awful. At this point I call my tow company and inform Wayne my vehicle will be picked up and towed to another Nissan location since they obviously cannot get to my car. Tow truck arrives they inform him the car is not ready, I’m like well we all know that, that’s why it’s going to another location. Why not communicate upfront and tell me what can and cannot be done when can you get to my car and offer a loaner from somewhere. None of that. I will never return here for service. Communication is key tell me upfront how long you expect to have my car so I can make a decision for I’m the one stranded with no solid updates. I’m not sure if it’s miscommunication between the service advisors and the actual mechanics but if it is they need to on the same page so the customer is informed.
