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August 2023 by Vivian Hurd
Dog friendly and very nice owners. My dog enjoyed her treat very much
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August 2023 by Virendra Patel
Closed...couldn't really rate them. Wish they would have updated their Google page and/or website! Would have saved me a 20 min one way drive. Lesson learned...should call before venturing out to smaller stores.
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July 2023 by Craig Price
Called 4 times about renting a lawnmower. They never could tell me when availablility would be, could not reserve, got 3 differ prices from 4 different people, couldn't tell me what brand the mower is, very disorganized, disappointing and won't deal with again.
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June 2023 by Lobo X
Vince... a very gregarious and knowledge owner/salesperson. It was a pleasure visiting his store for the first time and meeting him. I learned it was a family business that he's now run for decades. The store is packed to the ceiling and displayed attractively out front, with just about everything you'd need/expect in a hardware store (not lumber yard.)I'd called in and he was able to salvage the correct part for my lawn mower from one that was located "out back." He saved me approx. $20 by getting me the handle I needed, which didn't have it's own individual part number, without having to by the whole self-propel control unit.I will return.
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May 2023 by brian leonard
Excellent customer service. Helped me find the exact bolt I was looking for 5 minutes even though it only cost $1.
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May 2023 by Making It Smooth
Awesome, young lady that helped me. Thank you ?. Your the best
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April 2023 by Christina Busse
We visit my parents every month coming in from Ann Arbor. We’re so spoiled by two of the most incredible hardware stores. I’m not sure why we keep going into Ayd’s. I guess it’s out of convenience, but they never have what we’re looking for (leaf bags in October for one) and they act like they’re doing you a favor to answer a question. On this visit we needed one bolt to fix a chair for my dad. They close at 5:00, my husband ran to the door at 4:55 and was told they were closed. The man was so rude saying they’d already pulled things in from outside. The kicker is it wasn’t a kid, it was an older gentleman who seemed to be someone in a leadership role, maybe even the owner. Good for them, based on reviews it looks like they make people in this neighborhood happy, but next time they’re in Ann Arbor they should stop by the legendary Stadium Hardware and see what customer service and a well stocked store looks like.
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March 2023 by Kristine Patrick
They have work clothes, power and hand tools, pet supplies, auto and tractor parts, and a great many other things. Staff is friendly and helpful. I like to buy my wood stove pellets here.
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March 2023 by Matt Strott
I went to have 7 keys made. 1 didn't work. Went back to get a replacement and the guy working there didn't even offer up an apology. He did replace the key but the replacement didn't work either. Terrible customer service and they can't even perform a basic function. Their store hours are also terrible. Won't be going back.
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February 2023 by Marc G.
This is a testament to why one should support independent business owners. I have taken repair jobs to them previously, frequently screen doors and window screens for prescreening. I took a screen door in for repair in the fall in which there was a structural problem (wheel). It was repaired and returned for a nominal fee. Unfortunately, when I returned home I realized that the problem had not really been fixed. I phoned the store and the owner, Vince said to bring it back in. He subsequently explained that he was having difficulty obtaining the part and that he had sunk a significant amount of time into the project. I offered to take back the door, pay him for his time and call it quits. He insisted on finishing the job but that it would take time. Ultimately, he did fix the door and did not want to accept any additional payment. I insisted and he ultimately accepted a token payment.This store seems to be flourishing. Kudos to the owner, Vince. He deserves it and I hope they are here for a long time to come.
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February 2023 by E
Great store, great staff, great selection. I'm always amazed by how effectively they are able to take care of what I need, from the availability of products to services. I've learned to expect they'll have what I need when I walk in. From a tiny decorative copper screw to the ability to cut glass and rescreen a window. Best neighborhood store around.
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February 2023 by sam campbell
owner is VERY nasty. he cussed out me and my partner
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February 2023 by Kat C.
the owner is very rude. my partner and i parked in his parking lot assuming it was a general lot for the strip of stores. we went to get ice cream at the charmery and when we came back 10 minutes later, the owner confronted me when i was alone and was very aggressive. when my partner came over to see what was going on, he started cussing us out unprompted and threatened to call the cops or a tow truck if we didn't get off his lot that instant. he said very nasty things despite our attempts to be calm and civil. i would have simply moved my car if he asked nicely but he immediately resorted to cursing us out and being straight up cruel.
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September 2022 by Martin Roberge
It's a small place that has everything you need. Just walk in, tell them what you want and they'll have you out of there in the time it takes to walk from one end of Home Depot to the other. Free parking. They also fix lawn mowers and rent equipment.
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August 2022 by Roland Joice
Great shop that’s always had what I needed.
