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January 2024 by Kylin Mayberry
I initially came in to Baltimore Freightliner on 12/13/23 for brake shoes. I got home and realized that I purchased the wrong set of shoes and had to return and swap them out for the right set. Luckily another mechanic that works at my company was closer to Freightliner than I was, so he just made a purchase. I had planned to return them the next day but once the tractor was back on road I soon forgot. On 1/22/2024, I decided to finally return the brake shoes. I had the pleasure of being assisted my an employee named Hollice #442. He was extremely patient while we called my company (bc I didn't have the credit card, we had to verify over the phone). Hollice is very professional and stepped me through the whole process. Today I called the store and requested to speak to a member of management. I spoke with a gentlemen named Bruce who also was very nice. I wanted someone to know just what an amazing job Hollice had done.
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January 2024 by david fannon
im a daily caller for parts at baltimore freightliner & i receive nothing but the best service from Johnny, Bruce & the folks at the parts department who fulfill all my parts needs. excellent knowledge & service is what ive come to know while dealing with baltimore freightlinerfive stars everyday!!thank youDave - Middleton & Meads
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November 2023 by eddy perez
They work fast, good service, 1 day my truck was fixed, good job
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October 2023 by Darrell Steach
Parts department is awesome.
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September 2023 by Charles Newkent
Parts department was well staffed , friendly, and helpfulWell done A+
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August 2023 by Vincent Athey
Their parts department and delivery of parts is a Fah King joke. If they would just be honest I've would of sent someone or gone myself to get the part. This has caused me 2 days of my business possibly 3. Could of got the part delivered online by Wednesday for less. What a joke.
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August 2023 by Faizan Khan
Best customer services provided by David Zimny. I have emailed david and discussed about the truck which I wanted to buy and he positively replied me and make the arrangements for my truck general inspection.Thanks David
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May 2023 by Nikhil Khuntia
Always a long line to get the part. They don't bother answering the phone either. If you guys are charging a premium for the parts atleast hire some more people. I recommend the guys at landover.
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May 2023 by Jorge R Davila
Very good attention people at parts sale!! Y’all are the best!!!
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April 2023 by Samuel J Thomas
Bill did an amazing job in advising me of the services I needed for my truck. He is very knowledgeable and informative. They repaired my truck in an expeditious and rather fair price. Highly recommend their services.
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April 2023 by Douglas White
My truck was towed due to transmission/ clutch issues as well as electrical issues with my SAM cabin module.Gabby communicated consistently throughout the process and was very kind and patient in explaining all unforeseen changes throughout the process. You have earned a lifetime customer with your outstanding customer service. We also want to shoutout Pat and Hollice back in the actual shop
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April 2023 by Steve K
Service is the worst! They will give you the runaround and never return your phone call. Gentleman named Bill is incompetent to be service manager. Take your truck elsewhere for faster turnaround.
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April 2023 by Michael Lambert (VWmike)
7266 throws plastic bags out the window off the ferndale exit. This is just before he rear ended someone at the Annapolis rd exit. Sad day for him when karma for littering cost the company money
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April 2023 by Manuel Santos
Hello My name is Manny. For the person who act like they never had a bad day , well that was mine. I had trash slid under my feet so yes I threw the trash out my window out of being upset, and yes I bump into someone who I thought was moving . I didn't smash in the person and the company I work for is a very good company. They treat you as family and they are fair. I'm very grateful for the chance to work for them .
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March 2023 by William McCloud
This should be a zero star review, but that is not an option on here. The staff in this place have no clue what is going on. They give bogus random updates when you call and waste your time. They tell you they will look at at a truck in a few days and then string you along for 3 weeks. The service manager David at this location has zero control over his staff or his techs and will not help you if you try to reach out to him. Take your truck somewhere else to get fixed. Tow it 100 miles if you have to. Stay away from this shop. It has been this way for years and will never change. I have no clue how they maintain their Freightliner and Detroit Diesel certifications.
