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January 2024 by Pushistik Pushistik
Unsafe place
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November 2023 by Jose Alvarez
Delay in serving customers
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August 2023 by D
This place always has a long line with one teller . Today there happened to be one more and she was very rude . When I asked her how long it was going to take to cash my check because I needed to be at work by a certain time ; she repeatedly asked me questions about the validity of the check. Then she replies “ I’m trying to help you “ which isn’t really an answer. When I say “I’d like to just cash my check somewhere else “ she throws her hands up in the air while lightly passing my check back to me. Then her coworker , the only other teller there , and her snicker. Very unprofessional but since this bank has only primarily Hispanic women it doesn’t surprise me. This isn’t the first predominantly Hispanic female place I’ve been to were staff is slightly colorist and gives darker skinned people a harder time cashing checks. Maybe they should consider a more diverse staff.
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August 2023 by Marlene Ortiz
Very good service, people are very kind
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May 2023 by Alexis V.
I had a notary appointment and Vanessa was great to work with. I didn't see any customers waiting in their lobby while I was there. I went back nearly right away with Vanessa. Then when I asked for additional assistance with replacement credit cards Vanessa was great and got them overnighted for me. Additionally, they set me up with Jahaira who was also super nice and kind to discuss further financial questions I had. I like this Bank of America.
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April 2023 by Alex H.
Super understaffed. The bank was full when I visited, and had decided to staff the bank with only a single teller. She was nice, but management obviously isn't putting customers First in understaffing.
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February 2023 by Malik “Buck” BUCKSON-EL
They do good work and are the same people each time I visit
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January 2023 by Ayoub Abdelmoula
Issue with Bank of America on 12/06/2022I have been a Bank of Amercia customer since 2010. I currently reside in Germany and I was hoping to keep my checking account open to use when I go back to the U.S. Because of the $12 monthly fee that occurs every time my account balance is under $1,500, I decided to call and close my checking account and hopefully reopen a new account when I go back to the U.S. in March.The representative from customer service was very rude and unhelpful. Now, I am confident I am making the right decision by taking my business elsewhere.
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November 2022 by Paul Shur
If I could put zero stars I would. Staff is totally incompetent and clueless.
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October 2022 by Sabita Adhikari
Worst customer service in my life 9-10 people in line and only one person at the counter what kind of service is this? I am waiting since 1 hour
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June 2022 by Noah Adler
Overall the bank location is good and the team is helpful. They have their hick-ups but it is small things that don’t impact me much at all.
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April 2022 by Kara Mutuli
The unfortunate thing is that the local community probably needs this branch and it doesn't feel like that all the staff here knows or cares about this fact more than they care about getting through their shift. Foremost, BOA needs to keep in mind that there a lot of bank and banking alternatives around and substantially they all offer the same things. The only distinguishing factor between these banks is customer service and unfortunately, this branch and specifically the assistant manager of the branch doesn't seem to understand or value that. The assistant manager at this branch is rude and appears to arbitrarily apply "procedures" based on I don't know what because I was instructed on different occasions to follow different procedures for the same activity dealing with my account when interacting with this manager when she was working the teller line. I asked for a copy of the procedures in writing since it appeared to keep changing, she couldn't produce it and then started to yell at me parts of the new procedure that applied to other types of accounts. Another employee who worked under this manager looked for nearly 30 minutes for the new procedure in writing but ultimately acknowledged that she couldn't find it. It was disappointing but she was nice and apologized in general for the experience, which I appreciated. I also witnessed this same assistant manager be very robotic and indiscreet with another customer about issues with his account, loudly announcing his overdrawn status in the teller line, when he was quietly trying to discuss his matter with her. In that instance, it was the same nice employee who reported to this assistant manager who took this man aside and privately and with some dignity discussed his account issues.I can go to another branch or atm to get service and to get better service but I shouldn't have to. Going into the branch shouldn't need to be stressful or an exercise in which a customer has to read the fine print, changing print or in this case, invisible print, to know what procedure they will be asked to follow when doing basic banking. Changing procedures, applying them unevenly and not being able to produce anything written about these procedures appears selective at best, discriminatory at worst. If another lower-ranking bank employee can figure that out, an assistant branch manager should be able to. Similarly, there should not need to be some specific status a customer need have to be treated with consideration and respect at the bank. Banks make sure to have a presence in a variety of communities and those banks should be staffed with people who see and respect the members of the community they serve, not staff who begrudgingly get through transactions at the expense, patience or dignity of the customer. BOA needs to ensure that the value it places as an organization on it's one distinguishing factor, customer service, trickles down to it's branch leadership because it will absolutely cost you business and it costs the communities your branches serve as well.
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December 2021 by Nacho Bangers
Worst customer service ever from this Bank of America the lady Sarah at this bank is so rudeShe was trying to get me put out the bank for bringing a lot of money I tried to deposit, this is the worst experience I’ve ever had at a Bank of America, Do not come here
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October 2021 by MD e
Worst BOA I’ve been too!!Came to reopened an estate and was rescheduled to a different employee who had no knowledge of what I was trying to have done. I had to leave and comeback currently still waiting to be accommodated!!???
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August 2021 by David Johnson
Bank of America is not for the working poor. And they reserve the right to change your account as they see fit
