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August 2025 by Tom T
Ana is amazing ! She welcomed me to the store and gave me a tour even helping me decide what to get she is fantastic . Wonderful store and even better if Ana is working
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June 2025 by Marissa
I am extremely disappointed with the customer service I received today—and on several occasions in the past—at this store, specifically from one staff member (young woman with bangs) whose repeated behavior has been concerning.
Today, I was the only customer in the store. Despite two employees being present—neither of whom appeared to be occupied—I was not greeted upon entry, nor did anyone offer assistance during my time browsing. This lack of acknowledgment, especially when the store is empty, is simply unacceptable.
When I proceeded to check out, I was asked for my ID. I informed the employee that I didn’t have the physical card on me but could provide a valid digital copy. She told me this was not acceptable, dismissively citing store policy in a condescending tone. I explained that I am a frequent customer and not once—including just two days ago—have I been asked for my ID. Because I live in the same building as the store, I retrieved my ID.
When I returned, she examined it with an expression skepticism, as though she questioned its authenticity. Because of the inconsistent enforcement of the ID policy, I asked if the store was starting to strictly enforce ID checks, to which she condescendingly replied, “It’s the law” and how stores can get fined for not checking…but notably, she did not scan my ID and therefore has no proof of compliance for the store’s record. Also, during the numerous times I have interacted with her at the store, she has never asked for my ID before. In all, her response and tone were disrespectful and unnecessary.
While I’ve always appreciated the store’s convenience and have had positive interactions with many other kind and professional employees, this particular staff member has repeatedly made me feel unwelcome. Her tone and behavior, especially in contrast to how I’ve observed her interacting with white customers, feels racially biased. As a minority woman, I cannot ignore the pattern of dismissiveness and lack of basic courtesy I’ve experienced.
It’s disheartening to feel so disrespected in a store I’ve supported for so long. Judging by other reviews, I am not alone in this experience. Unfortunately, despite the convenience, I will no longer be frequenting this location.
I hope this review is taken seriously by this establishment and something is done about the quality and standard of customer service provided.
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April 2025 by JP H
Great liquor store other than the brunette female cashier who is rude, condescending and disrespectful every time I interact with her. But good other than that
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January 2025 by Pretty Pass
I love getting my wines from here especially after grocery shopping downtown stairs. My favorite is the moscato d’Asti I wish they had a bigger selection, then some of the cashiers are impatient or passive aggressive
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January 2025 by Calvin Cohen
One flight up from Whole Foods. Very decent wine selection easily organized by country. Enough with a screw top for us travelers like “the Boxer”. Prices a bit higher than I usually see but only by $5.
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January 2025 by Joe Sochurek
Great liquor and wine selection, decent beer selection. Quick stop after whole foods
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November 2024 by Chia Yu Yang
I’ve had several positive experiences at this store over the past few months, but my visit on the evening of 11/21 was deeply disappointing due to the unprofessional behavior of a female staff member with black glasses.
While attempting to purchase three bottles of wine, my friends and I encountered disrespectful treatment and inconsistent enforcement of the ID policy. The staff member insisted on checking physical IDs for everyone present, despite my offering valid digital ID documents, a physical graduate school ID, and referencing my previous purchase history. She refused to proceed, stating, “Selling to you guys is not going to happen today,” and even added, “Today is not your happy hour,” as we left. She also remarked, “No one can vouch for you to show that you’re at the legal age of purchasing alcohol,” which made me question whether she was implying that my previous purchases at this store were illegal.
To my knowledge, another customer visited the store later and purchased wine from the same staff member. The staff member followed this customer but neither provided an explanation nor introduced the wines. Moreover, the staff member conveniently “forgot” to check this customer’s physical ID during the transaction.
This inconsistent policy enforcement and dismissive attitude are completely unacceptable. This encounter significantly disrupted our mood, and I will be recommending everyone check out the other wine store just one block away.
I hope the company takes this feedback seriously and works to improve customer service and ensure fair treatment for all customers.
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September 2024 by E
Nice place/decent selection but some of the people that work there have the most miserable attitudes
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September 2024 by Liza Peterson
Everyone here is so lovely and helpful! Their wine selection is excellent, and their beer selection is small but well curated and we’ve discovered so many new favorite beers here. Their wine rewards program is also pretty generous and we’ve gotten a few free bottles of wine shopping with them :)
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August 2024 by David J. Penque
Prices are right, staff was very friendly!
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August 2024 by RM
I've purchased from many wine merchants from Zachys to Garagiste to Total Wine and more.
Coming from a red wine drinkers' point of view Bin 604 has the best curated wine selections at all price points plus they offer case discounts and purchase points.
They also offer free parking in their garage right next to the door.
How great is that?!
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June 2024 by jasmine rouzere
We just did the wine tasting class 102 and it s def worth it! It was super engaging, well prepared and I learned a lot of interesting facts. ?
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April 2024 by Taylor M.
We had THE MOST fun at the Saturday Spain wine tasting! The leader of our wine tasting was incredible and so knowledgeable and gave us allll the details about where the wine came from, barreling, food pairings, everything!! We were able to taste NINE different wines, have extra tastes of ones we loved, and a discount on wines we wanted to purchase. We are excited to plan a private event with friends now! Loveeee the selection here and the authenticity to wine culture!
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April 2024 by Daniel Theriault
Good selection of wine
And liquors
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January 2024 by Evan WRIGHT
great prices on cabs and merlot
