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December 2025 by Ebony Jackson
I came into this Burlington yesterday to shop for a coat and asked to use the restroom while in the store. I was told there was no public bathroom — even for customers. When I asked for clarification, I spoke with the manager, Dave, who did not explain the policy at all and simply stated, “It’s not for customers,” and left it at that.
The response was rude and dismissive. After reading other reviews, it’s clear this has happened to many customers, including people who spent hundreds of dollars and were still denied restroom access. This policy, along with how it’s communicated, makes for a very poor customer experience. I left without purchasing anything and won’t be returning to this location.
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December 2025 by Angela Dawn Langville
Ilove this store. This location is my favorite.
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December 2025 by Kevin Jones
Great store here love this location 12/7/25
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November 2025 by Patrick Vincelette
Public restroom are for employees only at this location even with a purchase of merchandise, be warned.
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November 2025 by Faiza Ishaq
These people are so petty!!! Just because they dont want to keep the restroom clean they won’t allow paying customers to use them. The manager quoted, “ yeah the restrooms are not for customers” even though the sign outside the restroom says to get a code from them to access.
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October 2025 by Margarita Perez
It’s in the downtown and the bathroom is not open to the puclic? If I’m buying and I need to used the bathroom where I suppose to go? This is just my second time and no coming back.
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October 2025 by Jeremy
Clothing is B+. Shoes, lacking.
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September 2025 by Tony Messineo
Good store great prices
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August 2025 by Hello
I wanted to go in the store but the security guard wouldn’t let me, she was most likely being racist and im literally here for vacation
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July 2025 by The Reluctant Artist
The entryway was blocked by a security guard. She was very methodical about us entering. I understand her job, but she didn’t have to be so uptight.
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July 2025 by Mamie Washington
Absolutely ridiculous. This Burlington—and the Marshalls below it—refuse to let paying customers use the restroom. No signs, no warning, just a flat-out no, even after making a purchase.
If you have kids or a bladder that isn’t made of steel, skip this place entirely. I had to abandon my shopping to deal with something that should’ve been a non-issue.
I’m not spending money at any business that treats basic human needs like an inconvenience. Frankly, it feels like a health code violation—and it’s definitely a customer service failure.
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July 2025 by Keith Bonn
$300.00 purchase and won't let you use the restroom!!!
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July 2025 by Deandria Williams
Im just gonna say horrible just horrible.. they would not honor a couple that was on the product that u guys sell. The cashier was nasty eating while waiting on me.. I just took my money back n left VERY DISAPPOINTED 😞
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July 2025 by Brenda Phillips
It was okay even though they didn't have what I needed.
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July 2025 by Sukesh Sathyamoorthy
Burlington is a great place to shop for a wide range of items—bags, clothes, toiletries, and even a few snacks and chocolates. It’s a one-stop store that offers good variety without being too expensive. Ideal for budget-friendly shopping across categories.
