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July 2023 by A Giles
On May 31st, 2023 I open a new account (at the Pikesville Baltimore, MD 21215 Branch) due to realizing my previous account was closed when I went to make a payment on it. I was told I would receive a new card in 10-14 days. On June 17th (The day before I was to leave for a short get way for Fathers Day) I called to track the progress of the delivery and was informed it had not been ordered. I manager assured me they would handle the restriction on my account and expedite an order for a card for me and I should receive it Wednesday June 21st. On Thursday June 22nd I was again informed by a manager that the card was ordered and should be arriving by the next day or two on an previous expedited order. I called today June 24th and Im told it was actually ordered Thursday June 22nd and was shipped June 23rd. Meaning I should receive it by Tuesday June 27th. 28 days from the date I opened the forced new account. I've been forced to use my Capital one Silver credit card for most of my purchases small or large due to this deceitful inconvenience. No effort has been taken to gain my trust or make me happy. Not even any explanations, just statements they apologize and the order has been placed. Not even a follow up call or a cheap toaster oven. Not a credit increase or a thank card for trusting us with your money. Anthony G.
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June 2023 by Nola D.
I would leave ZERO stars if I could. This was the first time I've ever been to this bank. There were 2 young black women tellers and the bank manager in the facility. I had a payroll check to cash from a MAJOR local hospital and I have an account with Capital One. The teller Lynese H. could not figure out how to cash my check. The other teller who refused to give me her name and had an outside jacket on with jeans and no name tag tried to help her. They told me they couldn't cash or deposit my check because it wasn't a payroll check and because it was highly likely that it would bounce. I asked them to get their manager. They refused to get her, told me it wasn't their problem and they could not tell me why they couldn't cash it. I wrote down Lynese's name and told them I was contacting corporate to complain. The other lady with the coat/no name tag on told me that I should contact the "person" that gave the check to me to find out what is wrong. I waited for the manager and she came out and I told her what happened. At that point I was scared they were going to do something to my check (the 2 tellers), or that Lynese and the unidentified employee would look through my personal information since they had a copy of my license and Debit information. It took the bank manager Jessica one minute to show them what they were doing wrong. Even while Jessica was showing Lynese, she mouthed the words that it was a personal check. Where have hospitals ever given out personal checks with typed names and company logos? I'm taking this is far as I can up the ladder because her business manner is an embarrassment to any bank teller I have ever met and detrimental to our society. When I asked for an apology she said, "I'm not doing that for no Karen", and she took her hand and ran it through her long braids, shook her hair, and rolled her eyes. And kept mumbling, "No, I'm not gonna do that" when her manager asked her to apologize. Her work ethic is lacking and she shouldn't be working with the public. Go elsewhere if you want to be treated with basic business respect. I now know this isn't the first time she's been a problem at this branch from other complaints. Do better Lynese. I also left a review on google. You should read the reviews from others in there too! The Columbia location is amazing, just didn't feel like driving there today. Go to the Mondawmin Mall location before choosing this one. If you have a car steer clear of this branch location. And if you have to go here and get bad service get their names!!
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October 2019 by Batimorehasthehighest Electricbillsintheusa
Good place but C Photo
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June 2016 by Denim D.
This bank is suuuuper slow. I suggest bringing in snacks while you wait. I love capital one, just not this location.
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July 2014 by Susan L.
This is the closest branch to my mother's new apartment and I took her there two days ago. First, however, I'd called and spoken to the assistant manager four days ago because I needed some information. He was very pleasant & helpful, so I then complimented the manager and he was also very pleasant. A different staff member was there two days ago and he was very friendly & helpful. Also, the teller was very friendly. Lastly, the interior of the bank is attractive (it just opened in August). (Update on 4/19/16): We hadn't been to this branch for awhile, but we went there yesterday and the teller was very friendly. Also, the same nice manager was there.