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April 2024 by Casey Burnett
I was working a long day without eating and was super hungry. I came in here to load up on some chipotle goodness and they were out of chicken, steak, and white rice 45 minutes before they close. Probably other things too. Guy working there didn’t seem too concerned. You’d think they’d keep cooking stuff until close on a Friday night with their proximity to a major university…This is a hangry review. Casey is hangry.
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April 2024 by D J
Poor customer service and food does not taste fresh. The food stations are always dirty.
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March 2024 by Rae J
I have been here several times in the past 3 months and they have been without dressing all these months. When asked why I was told the dispenser was broken. For 3 months???
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March 2024 by angela griffin
If I could give no stars I would! I entered this store at 826 pm with a closing time of 10pm and they had no food left they were scrapping the bottoms of the containers mixing brown with white rice to get full portions for patrons. I was not acknowledged waiting in line and the person working there waited on the person behind me and then asked what did I want after I let him know I was getting an order on text. I ordered a chicken quesadilla and was given all the sides but no quesadilla. The young lady told the person to take a break in the middle of waiting on me and proceeds to put beans on the incorrect order after I distinctly told her which order had beans. After I was rang up at the register the young lady walks away before I was even given a receipt. I asked her for the receipt and she exclaims that "its in your bag" very demeaning and nasty!This place was dirty, ran poorly, no adequate staff and the food was subpar! Not the best experience I have ever had a chipolte. I have contacted the main customer care number to make a formal complaint. So hopefully that helps but I will never go to this chipolte ever again and it's unfortunate because I'm a Doctor right up the street from this location!
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March 2024 by Wesley Hamilton
I went in yesterday 3/13/2024. When I approached the counter at 5:30pm, they were out of chicken, steak, carnitas, pork, BOTH RICES, black beans, pico, corn salsa, and many other items. People were ordering bowls full of shredded cheese, and no staff seemed to be cooking or caring about it at all. I walked out and went to potbelly next door.
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March 2024 by Evan Connell
Can someone explain to me why there isn’t food at 8pm? When you all close at 10pm? This chipotle,the canton chipotle, the Lutherville chipotle, and the 41st st chipotle all are a joke. Either don’t hire lazy people or close
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February 2024 by Thomas McCray-Worrall
Always out of ingredients. Really frustrating place to visit.
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February 2024 by Aaron Simon
Vastly improved service and food. Quick and efficient, like a chipotle should be.
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February 2024 by Bria Jacobs
There’s a bunch of kids that work there that clearly have no work ethic, respect, or simply enjoy their jobs. Cursing, texting and obviously being sarcastic when all I want to do is eat! Do better! Before I own Chipotle on Charles St!.
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February 2024 by Hampden Christian School
I ordered ahead for a bunch of students as we were going on a field trip to the BMA. When we got to Chipotle the order was ready and well organized with names on each order. A few items were missing, but the staff quickly gave them to us.
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January 2024 by Christa Philson
The food and service at this place have declined drastically.
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January 2024 by Samuel Truesdale
Terrible customer service. Insane that the same people still work there after all the problems people have had with this place. I agree with the other comment that they should just close this place and let a new restaurant try or fire the staff that literally cannot scoop food into a bowl the way it was ordered. Unreal.
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January 2024 by Samantha Soto
Horrible
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January 2024 by April Dixon
As paying customers we deserve consistency and we deserve better. This location is closest to my job so when I'm starving I sometimes order here. Every time I order online and then pick up, there's something wrong or missing with my order and the amount of food is smaller. If I order in person, they are better but still tend to leave things. I truly believe there is a lot of room for improvement and hope to see better moving forwards.
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January 2024 by Ana
DO NOT COME HERE!It’s Straight up TRASH!!!The staff is very unprofessional. They literally told customers don’t come back and I haven’t even been there less than two minutes.It’s ran by children. The manager didn’t care that the employee said everyone can leave to the customers. And she’s standing right next to them as they said it.Just please close your doors and let another restaurant fill the space.You can’t order food here anymore. They don’t allow you to.Everytime you come in you have to place the order online while u wait in the store 30 minutes for them to make it.Only one person is making orders while the staff plays around loudly in the dining area in a crowd.If anything fire the entire staff and bring someone else in. Just asking for the bare minimum and can’t even get that. It’s been the same experience the last 3x times hoping it would change cause it’s close to home but no. Just trash. It’s was once a really good spot.If u want a night club full of trash just come here.